I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver más
La empresa ha respondido
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Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Ver más
La empresa ha respondido
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Ver más
La empresa ha respondido
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Ver más
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Información sobre la empresa
Escrito por la empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Información de contacto
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
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5 Star Service from Zubair
My advisor today Zubair Javid, had made what was previously a frustrating website, a quick and painless experience.
Not only was he informative, professional, and a pleasure to speak to, but managed to immediately find the root of my concern and solve it in rapid time, whilst also providing me with additional options for client aftercare should I have any problems in the future.
He is an excellent advisor, and I highly recommend his experience to anyone going forward, should you be so lucky to encounter him.
My kindest regards and appreciations.
29 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Robert,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Zubair, and have passed your positive feedback on to them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Great and helpful call that help me…
Great and helpful call that help me sort out all my problems very quickly. Friendly people.
29 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Michael,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from our team and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Sharon - Safe Deposits Scotland
Sharon from safe deposits Scotland was really helpful in answering a range of queries I had. She took the time to listen and responded in a clear and detailed manner. She is an absolute credit to safe deposits Scotland !!
29 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Mia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Fantastic customer service
I had issues with getting my deposit and my landlord was no help for around a month. I contacted Safedeposits Scotland and my issue was resolved in a day. I am very grateful for all the help that I got.
25 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Fadi,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fantastic customer service you received from us and have shared your positive feedback with our team.
Kind regards,
SafeDeposits Scotland
Thank you very much to Shereen
Thank you very much to Shereen. She effortlessly helped merge my accounts this morning to enable my deposit withdrawal. Offered to stay on the phone until I was sorted was a nice touch. As someone who works as a call handler I was very impressed with her professionalism.
26 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello and thank you for your 5 star review of SafeDeposits Scotland.
We greatly appreciate you taking the time to share your feedback and we're delighted to read your warm words about the service you received from Shereen, which will be shared with her.
Kind regards,
SafeDeposits Scotland
Great Customer Service from Zeeshan
Zeeshan was really helpful and easy to deal with. He took the time to explain everything clearly and helped resolve my issue. Great customer service—thank you!
24 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Dear Miru,
Thank you for your 5 star review of SafeDeposits Scotland. We really appreciate your kind words about the great customer service you received from Zeeshan and will share this with him.
Kind regards,
SafeDeposits Scotland
Sharine from Safe Deposit Scotland…
Sharine from Safe Deposit Scotland (based in Glasgow), was extremely helpful in helping us to recover the correct amount from our security deposit. She was polite and patient in guiding us through the process over the phone from overseas. Thank you so much!
25 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Dear Jim,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your fantastic feedback about the service you received and will share this with the advisor.
Kind regards,
SafeDeposits Scotland
Incredibly Quick Customer Service
Had an issue getting a deposit back, called the help line and got through straight away, they were able to resolve the problem very promptly! Thank you to Zubair Javid for helping me out, your assistance and patience were so appreciated!
24 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Dear Madeleine,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. Your fantastic feedback about the quick customer service you received from Zubair is greatly appreciated and will be shared with him.
Kind regards,
SafeDeposits Scotland
Zubair Javid was the representative who…
Zubair Javid was the representative who assisted me with my call. After explaining that I had responded to a prior email giving my new German bank account information it was discovered I had responded to a non reply email that had been sent to me. Zubair walked me through how to forward my information to the correct email address. Excellent service. Thank you Wilma
22 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Dear Wilma,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the excellent service you received from Zubair and will share this with him.
Kind regards,
SafeDeposits Scotland.
Great Customer Service
I received great customer service from Shereen with prompt and clear responses to resolve my issue as fast as possible. Thank you!
22 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Dear Maisie,
Thank you for your fantastic 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the great customer service you received from Shereen and will share this with her.
Kind regards,
SafeDeposits Scotland
Was struggling to get into my account
Was struggling to get into my account. Spoke to Mandy Mayhew on the phone. Was very supportive and patient with me and got all my queries sorted. Looking forward to calling back in a years time for the next deposit claim.
22 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Dear Shalom,
Thank you for your 5 star review of SafeDeposits Scotland and your kind words about the service you received from Mandy. We look forward to speaking to you again in future.
Kind regards,
SafeDeposits Scotland
Zubair Javid Had a very quick and easy…
Zubair Javid Had a very quick and easy experience, led me through process step by step no hassle, brilliant thanks
19 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Dear Kyle,
Thank you for your 5 star review of SafeDeposits Scotland. We are delighted to read your fantastic feedback about the service you received from Zubair and will share this with him.
Kind regards,
SafeDeposits Scotland
I have the best experience talking to…
I have the best experience talking to ZUBAIR JAVID. He was very patient and kind. I had some doubts about my deposit and he help me a lot through all the steps I’m very grateful the best customer experience 5/5 stars.
19 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Dear Debora,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your kind words about the experience you had speaking to Zubair and will share this brilliant feedback with him.
Kind regards,
SafeDeposits Scotland
Staff Zubair was very professional and…
Staff Zubair was very professional and also resolved my issues within a twinkle of an eye.
18 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Olawiwola,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the professional service you received from Zubair and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Sheeren - Customer Service
I had issues accessing my deposit and Sheeren was extremely helpful and was very efficient. They were able to help identify what steps I needed to take and was very quick with replying allowing me to verify and access my deposit quicker. Thanks so much!
17 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear that Shereen was able to help you solve the issues accessing your deposit, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Quick and helpful
Shereen was very quick in response and sorted out issue very in a very timely manner.
As a letting agent we always find safe deposits response and very pleasant to deal with.
17 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Alistair,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the quick and helpful customer service you received from Shereen and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I think the staff answering emails & the service for deposits are excellent
Initially I struggled to access my account. I found thier email contact & requested help. Billy Robertson & Jodi Majury were both quick to respond to my emails & after vetting me told me my username was another email address. I gave that address but needed it changed. They did that quickly too & gave clear instructions on how to request my previous deposit back & the process afterwards. The site itself also gave very clear info about the process & prompted for info required. I think its an excellent service. I really appreciate it.
17 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Sonia,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the extremely helpful customer service you received from both Billy and Jodie. We have shared your kind feedback with them, along with our wider team.
Kind regards,
SafeDeposits Scotland
I spoke with Zubair Javid a Customer…
I spoke with Zubair Javid a Customer Service Advisor at safe deposit Scotland. He was very friendly and helpful. Explained everything clearly and helped talk through the process
17 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Graeme,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the friendly and helpful experience you had with Zubair and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I had a great experience talking to…
I had a great experience talking to Zubair Javid helping to access my deposit request.
16 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Oluwatomisin,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great experience you received from Zubair and have passed your feedback on to them as well as our wider team.
Kind regards,
SafeDeposits Scotland
Great service
it is great to have a telephone number to call for help and speak to an actual person who is willing and able to assist with issues
15 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Mrs G,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great service you received from us and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
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