I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Ver más
La empresa ha respondido
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Ver más
La empresa ha respondido
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Información de contacto
1st Floor, 221 W George St, G2 2ND, Glasgow, Reino Unido
- www.safedepositsscotland.com
4,9
Excelente
1 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 87% de las opiniones negativas
Suele responder en menos de 24 horas
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Great service
it is great to have a telephone number to call for help and speak to an actual person who is willing and able to assist with issues
15 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Mrs G,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the great service you received from us and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Clear communication
The communication with the company, specifically from Shereen, was very clear, concise and helpful in regards to my query, thank you
12 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Margaret,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service and clear communication you received from Shereen and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Great service
Lovely, helpful lassie.
Quick to answer call and questions.
Thank you x
11 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Sammie,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Sharon was very friendly and explained…
Sharon was very friendly and explained everything to me in detail and even helped me to log in and filling in the form.
11 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Barbara,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the friendly customer service you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Respuesta de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fast and helpful support you received and have passed this on to our team.
Kind regards,
SafeDeposits Scotland
Great service
I found the website difficult to navigate so thought it would be easier to call. I spoke to the Zee who could not have been more helpful! Dealt with my request promptly. Very happy. Thank you
10 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Ciara,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from Zeeshan and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
What a lovely and helpful person Sharon…
What a lovely and helpful person Sharon was. She was delightful and answered all my questions and made everything easy for me.
10 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Edward,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you experienced with Sharon, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Safe deposits Scotland
I spoke with Shereen, she was very friendly and helpful. My account enquiry was dealt with immediately and she waited on the phone until everything was completed. Great customer service.
9 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Ellen,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the friendly and helpful customer service you received from Shereen. We have shared your positive feedback with them along with our wider team.
Kind regards,
SafeDeposits Scotland
10/10 would deposit again
Sharon responded very quickly and she was very helpful with sorting out my account. She also went above and beyond by getting my deposit back. Thank you!
9 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon, and have shared your review with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I had an absolutely great experience…
I had an absolutely great experience with SafeDeposits Scotland customer servie. I spoke with them on the phone over a small log in issue, which was resolved quickly and with great care. they then kindly helped me through all of the following steps to make sure everything was okay and I understood what I needed to do. they were efficient, kind and effective. thanks so much
9 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Ophelia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the great experience you had with a member of our team, and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Spoke to Zubair Javid who was really…
Spoke to Zubair Javid who was really helpful and informative on what we were required to process deposit repayment.
8 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Alison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful and informative customer service you received from Zubair and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zeeshan Rafi was the most helpful…
Zeeshan Rafi was the most helpful person i have ever contacted iany call centre he went above and beyond to help sort my deposit refund i thanks G Gilmour
5 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Mr Gilmour,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Zeeshan and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The customer service is super helpful…
The customer service is super helpful and responsive. I was helped by Shereen Mohammed; he responded quickly and provided me with detailed answers.
5 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Audrey,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful and responsive assistance you received from Shereen and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, everything was made so easy from start to finish.
5 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Gary,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Customer service - Zubair
I had a bit of a problem confirming acceptance of a repayment and Zubair got back within the hour having sorted it and giving me very clear instructions for moving forward. Very efficient customer service
5 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the efficient customer service you received from Zubair to help with your repayment, and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Zee was super helpful on the customer…
Zee was super helpful on the customer service. Helped me when I couldn’t get into my account. Im a very happy customer!
5 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Ben,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zeeshan, and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
So straightforward.
5 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Libby,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with us and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Excellent service
Excellent service, very helpful and polite.
Helped me with the process to recover my deposit.
Thank you
5 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Shedboy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Safe deposit- Sharon McIntosh member of staff
I had a lovely experience speaking to Sharon McIntosh over the phone today. She was really kind and reassuring and took her time to make sure I understood each step needed to sort out the matter at hand. I perfect example of what exceptional customer service looks like. Speaking to her really made my day such a kind lady and wish her all the best in her career. Highly recommend her
4 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello Harrison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with Sharon, and have shared your kinds words with them, along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Help centre staff great.. Web portal terrible
Help centre staff are lovely, very helpful and really know their stuff, though that’s probably down to the following..
Using the web portal is unintuitive and feels old fashioned. Needs a bit of a revamp.
Maybe its one of those things where you have to be a frequent flyer to get the hang of it.
4 de junio de 2026
Opinión espontánea
Respuesta de SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received and have passed your feedback regarding the web portal on to our team.
Kind regards,
SafeDeposits Scotland
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