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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Spare heel pads delivered quickly. Not yet fitted as bought to have in the spare s box ready for when the current ones wear out, but look the same shape so anticipate no issues

Valorada con 5 estrellas sobre 5

I received fantastic service from Salt Dog Cycling. From initial enquiry to measuring, discussing my needs, and final fitting the service was second to none, thank you

Valorada con 5 estrellas sobre 5

I have used Salt Dog a number of times. Richard the owner is the most helpful guy on the planet. He has sourced me items that appear unavailable , given great advice and his prices are ultra compet... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas

Escrito por la empresa

At Salt Dog Cycling we are passionate about cycling. Our online shop stocks a range of cycling accessories and cycling parts for road bikes, commuter bikes, mountain bikes and cycle touring. We pride ourselves in selling high quality branded products with quality service. Customer care is extremely important to us and we aim to give you a fantastic online shopping experience that is hassle free.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

146 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(146)

63 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent service and price

Excellent service and price. Good communication and the goods turned up as described. Would certainly buy again and would recommend.

13 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good customer service

My purchase arrived within the advertised timeframe. Which is unusual for Royal Mail. It’s normally outside the 48Tracked by about, well an additional 48hrs.
Unfortunately, the item, a pair of Lake winter boots were too small. I immediately contacted Salt dog and was treated courteously and respectfully and giving clear guidance on the method of returning them.

8 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very reactive and friendly company

Very reactive and friendly company and they sell Lake shoes, brilliant. Packaging, delivery, timing and communication was all perfect. As a small family business use them if you can. Ride safely people

21 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I searched high + low for a pair of…

I searched high + low for a pair of Udog gravel shoes + came across Salt Dog. I rang up + sure enough they had a pair.

Richard bless him he answered the phone whilst on holiday with his family + assured me the shoes would arrive in time for my up & coming tour and they did cheers Richard. 10++

31 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service.

Excellent service.
I ordered a pair of Currex HikePro insoles at about £10 less than I’d paid for the runners version in a high street shop. Super quick delivery too. Very happy and hopefully my feet will feel the benefit too. 5 stars and would definitely shop here again.

8 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ace product and fab customer service

Website message resulted in a call back from Richard who really knows his stuff. Great product, right size first time. Just used them for the first time and soooo pleased I went to Saltdog. Lake Winter Boots 😎

14 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I left an online enquiry about insoles…

I left an online enquiry about insoles for the Lake cycling shoes that I had bought in December. Richard took the time to call me to chat through what kind of support I was looking for in my insoles. In a click and order world, it was refreshing to get a phone call and advice as opposed to a wing and a prayer. I received my insoles within a couple of days and my near perfect Lake shoes are now perfect. Thanks Richard.

5 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid at all costs … not nice to deal…

Avoid at all costs … not nice to deal with, I’ve not responded as I tried dealing with you at the time but you didn’t want to know.

10 de julio de 2024
Opinión espontánea
Logotipo de Salt Dog Cycling

Respuesta de Salt Dog Cycling

Hi Steven,

This is the third negative review you have written on different platforms. Trustpilot, Yell and Google .

We have already replied to you but have yet to receive a response.

We have had no dealings with a customer, Steven Marshall, by email, phone, or in person. So, unless you can provide proof, this is a made-up review.

In case you've missed our reply on Google, please see a copy below.

Thank you for your review.

We understand how disappointing a negative experience can be, and we're truly sorry if this was the case for you. However, we've checked our records and haven't had any contact or orders from you.
As we are unsure of how you interacted with us, please get in touch to discuss it further so we can do our best to help you.

Many thanks, Salt Dog Cycling

Valorada con 5 estrellas sobre 5

Great service !

I had to return some shoes because they were too small, it couldn't have been easier, the service was great and the response really quick.

13 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a pair of winter cycling…

I ordered a pair of winter cycling boots and thought I’d ordered the style that would suit my requirements. A really helpful member of the Saltdog team phoned me to check that I had measured my feet properly and after a discussion he actually advised on a different style for my cycling needs. The boots turned up quickly and are extremely well made. I can’t wait for some nasty weather to try them out! Excellent customer service and I would highly recommend 😀

18 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ive unsubscribed from this company…

Ive unsubscribed from this company three times and emailed asking to be removed form their mailing list and been completely ignored. i never signed up for you mailing list and asked to be removed. Leave me alone.

I absolutely 100% did NOT sign up to your marketing emails. I have never done so from any company and make a point of not doing so.

I also unsubscribed when you sent another marketing email and repeated requests for reviews. A violation of GDPR as I’m sure you know. So either way I should never have received your marketing email. For what it’s worth I’m pleased with the purchasing experience but being endlessly bombarded by marketing emails from company’s I explicitly did not sign up for drives me mad.

13 de noviembre de 2023
Opinión espontánea
Logotipo de Salt Dog Cycling

Respuesta de Salt Dog Cycling

Hi Benjamin,

We are really sorry to hear about your negative experience.

We’ve only had one email from you, which we received today using offensive language. I can only assume it was asking to unsubscribe from the mailing list. I have gone through and checked that you are unsubscribed.

At the bottom of each email, there is an Unsubscribe button. You just need to click on that button and unsubscribe from any mailing list from any website you sign up to. It’s a legal requirement these days with GDPR. Looking at your other Trustpilot reviews, it looks like you might be having this issue a lot.

We have a record you purchased from us in September, and as standard practice, you get a purchase email with your Invoice. As you also clicked subscribe to marketing during the checkout process, you then got an email asking if you would like to review the item. This seems to be the one you were offended by. As you subscribed to our Marketing emails over the weekend, you should have received an email on DeFeet Socks. We don’t send many marketing emails, as we understand getting too many emails can be annoying.

I would like to thank you for ordering from us.

As a small Family business, we pride ourselves on giving a friendly personal service to all our customers.

Many thanks, Richard - Salt Dog Cycling

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. I knew I wanted Lake size 38. As I didn’t do their Lake sizing template they called me to double check I had my size right and then shoes arrived promptly. Fab service.

28 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very satisfied customer.

Looking for new cycling shoes. Range of available shoes was much larger than on other sites. Information available for each pair superb. Measuring tool was very handy, and advice on adjustments for fitting first class. Most shoes available in half sizes and wide widths, which I needed.
I ended up selecting a pair which, performance wise was far more than I actually need, but for the sake of comfort I decided it was worth the extra cost.
After placing the order, Richard phoned me to discuss my choice, and put my mind at ease that I had made the right choice.
Always apprehensive about buying footwear on line, Salt Dog have a good returns policy.
Shoes arrived within 2 days, and they are absolutely perfect. Fitted cleats, and now can't wait for the strong winds to subside and get out on the trails.

1 de julio de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good quality products

Purchased a couple of items from Salty Dog and received them very quickly. Very good quality items made by NORTHWAVE and on sale at very low prices. Will definitely be purchasing more cycling products from Salty Dog.

1 de junio de 2022
Valorada con 1 estrellas sobre 5

You are on your own when something goes…

You are on your own when something goes wrong. They will not reply you. So not recommended. There are better alternatives!

23 de mayo de 2022
Logotipo de Salt Dog Cycling

Respuesta de Salt Dog Cycling

Hi Alan C,

We are really sorry about your negative experience. We want to help you, but we’ve checked our records and haven’t had any orders from anyone called Alan from Singapore or had any emails or contact.

If you do need any help? Please don’t hesitate to contact us by phone or email.

As a small Family business, we pride ourselves on giving a friendly personal service to all our customers.

Many thanks, Richard - Salt Dog Cycling

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