Samuel Groves Opiniones 

706
•
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve always bought French pans, I thought I would buy British, I’m so glad I did, the pans are great, durable, great heat distribution easy to clean. However the service is exceptional! I had an issue... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered an oven tray, which arrived very quickly. However it was not in a good condition and we contacted customer service. The customer service team were incredibly responsive and apologetic, and imm... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I spent about 6 months trying to get you to supply a 20cm saute pan, this proved to be beyond you and I finally cancelled the order last month. It was first ordered in December , the deposit was ref... Ver más

Valorada con 5 estrellas sobre 5

Excellent high quality frying pan & well worth the money- should last a lifetime : heats up quickly & cooks evenly : quite heavy but comfortable handle which stays cool : perfect size for 2 people.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de encimeras
  2. Equipamiento para panaderías
  3. Tienda de artículos para el hogar

Sobre Samuel Groves

Escrito por la empresa

Global interest in British design and manufacturing has never been higher and Samuel Groves is building on this golden opportunity by continuing to invest in manufacturing equipment to produce the very best cook and bakeware at their manufacturing site in Birmingham.

Few suppliers of hospitality products go back as far as Samuel Groves. This venerable Birmingham-based manufacturer of kitchen equipment started in 1817. The big take-off into hospitality supply came during the Second World War when Samuel Groves won a major government contract to produce aluminium trays, with many other items for the Ministry of Works and the War Office being added soon after. This helped reinforce the foundations of the modern business, which gained a major boost from the introduction of the Mermaid brand at the beginning of the 1950s.

Samuel Groves encompasses all facets of manufacturing including Metal Cutting, Presswork, Metal Spinning, Welding, Fabrication and Injection Moulding. In addition, we are able to design and manufacture our own tooling in house.

Even though the market and indeed cooking practices have evolved over the years, Samuel Groves quality and processes have improved. We remain traditional manufacturers and every product we are proud to say is still hand-finished. We have been a manufacturer in Birmingham for close to 200 years, some of the skills that will be used in the factory today will have been used all throughout those 200 years.

Every range produced at our factory, we believe is the best you can buy, whether that’s our robust stainless steel 3-ply cookware, or timeless Mermaid anodised bakeware.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

706 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(706)

76 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Prompt service

Prompt service, excellent website, premiere quality products, and rapid delivery. What’s not to like!?

17 de abril de 2024
Valorada con 5 estrellas sobre 5

Very happy

Dispatched quickly, packed safely, environmentally friendly packaging, and very happy with the quality of the product.

8 de abril de 2024
Valorada con 5 estrellas sobre 5

Great value

Great value. The tray we bought was quite expensive, but at works beautifully and looks to be built to last for years.

2 de abril de 2024
Valorada con 5 estrellas sobre 5

Good quality pans, reliable company

Samuel Groves is a reliable company we have bought several pans from them and all do the job perfectly. The Chef’s pan is great for everything from sautés, risotto, pasta sauces. Good quality and not outrageously expensive for tri-ply.

24 de marzo de 2024
Valorada con 5 estrellas sobre 5

Worth the purchase

I have had 2 of these pans for years and they have lasted the test of time compared to others that I had. Not as cheap as others but when you buy quality you have to pay for it.

22 de marzo de 2024
Valorada con 5 estrellas sobre 5

You get what you pay for

I bought a non stick pan after my very expensive Le Crusset pan lost it non stick after just a couple of years.

These are British made and although expensive save you money in the long term as they don't need to be replace every few years....

7 de abril de 2024
Opinión espontánea
Logotipo de Samuel Groves

Respuesta de Samuel Groves

Hi Chris, Thank you for your message. I am delighted that you are pleased with your product. Could I have your permission to use your comment and name on our website? Thanks

Valorada con 5 estrellas sobre 5

Great service, great quality product.

The mince pie tray I've bought is very well made, very good quality, joy to use and worth every penny. It arrived promptly and well packed. If I need more of kitchen tools, I will return to Samuel Groves.

27 de febrero de 2024
Valorada con 1 estrellas sobre 5

SCAM. It's NOT a pan for life

Bought a non stick frying pan due to the life time guarantee. Less than a year of use and the non-stick coating has gone. I expected it to be refurbished for free as it's a 'pan for life' but it would cost £42!!! A 'pan for a year' more like. I bought this on offer at £52, the refurbishment cost is over 80% of the purchase price. Apparently the retail price of this pan is over £150. DO NOT waste your money. You're better of buying mid-range pans and just replacing them every year or two.

13 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great pans

Love my new pans although I was concerned with the staining after the first use, however reading all the reviews it’s our hard water causing the problem. The tips to clean them are simple and work every time. So 100% happy.

17 de febrero de 2024
Valorada con 1 estrellas sobre 5

Disappointed

Satisfied with their stainless steel. So ordered 2 non sticks. Disappointedly, found both with defect. Takes time to get response from CS to arrange return and refund.

11 de febrero de 2024
Logotipo de Samuel Groves

Respuesta de Samuel Groves

Thank you for your message. Apologies that you feel you didn't get the response from customer services. We have already refunded you in full within the 3-5 day working day time frame as promised.

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