Excellent service, friendly, professional and knowledgable, but above all Tom was incredible patient! I have deal with some car sales men who have been questionable to say the least and Tom has helped... Ver más
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Consulta las opiniones de los clientes
David Van Der Bijl, along with the other sales and service members of Sandown Mercedes were courteous, and respectful in assisting with the of purchase of my new Mercedes, making it a real pleasu... Ver más
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I’m really happy with the service. Mali was extremely friendly, helpful and welcoming. She made me feel very comfortable and was always happy to help. She has such a lovely and positive attitude, whic... Ver más
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I had quick and flawless exprience in acquiring my new vehicle. All processes went smoothly and a few days later I had my new set of wheels. Thank you to Daniel, Andrew, Andy and other Sandown Cherry... Ver más
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Información sobre la empresa
- Mantenimiento y reparación de automóviles
- también en la categoría
- Concesionario de vehículos de motor
- Concesionario Mercedes Benz
Escrito por la empresa
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Información de contacto
4,8
Excelente
7 mil opiniones
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Respuesta de Sandown Group
Thank you for your kind feedback! We're delighted to hear that you were pleased with both our staff and the service you received. Your comments mean a lot to the team, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again in the future.
I had a very good experience with…
I had a very good experience with Mercedes-Benz of Poole. The staff were friendly, professional and helpful throughout the process. Collecting my new car was a lovely experience and everything was well prepared for me. Overall, I’m very happy with my new car and the service I received. Thank you to the team.
14 de agosto de 2026
Respuesta de Sandown Group
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with Mercedes-Benz of Poole.
It’s great to know that our team’s friendly, professional, and helpful approach made the process enjoyable from start to finish, and that collecting your new car was a special experience. We always strive to ensure everything is prepared and ready for our customers, so it’s rewarding to hear that this was reflected in your visit.
Congratulations on your new car, and thank you for choosing us. We truly appreciate your kind words and look forward to welcoming you back in the future. Enjoy your new car.🚗✨
Respuesta de Sandown Group
Thank you for your kind feedback! We're delighted to hear that you found our staff helpful and had an overall nice experience. We look forward to welcoming you back soon.
Found dealing with Geoff the retailer…
Found dealing with Geoff the retailer satisfying and easy even though I live 140 miles from the dealership it all went very smoothly and I highly recommend.I was honest with them and they were very honest with me regarding the condition of both vehicles drove away a very happy customer.Cannot recommend enough.
H.Temple
14 de agosto de 2026
Respuesta de Sandown Group
Thank you so much for your fantastic review!
We're delighted to hear that Geoff made the whole experience satisfying and straightforward, especially with you being 140 miles away from the dealership. We pride ourselves on being open and honest with our customers, so it's great to know you felt that transparency throughout the process.
It's wonderful to hear that you drove away happy with both the service and your vehicle. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Geoff.
Thank you for choosing us, and we wish you many happy miles ahead! 🚗
What a pleasure dealing with Connor the…
What a pleasure dealing with Connor the sales man and the Sandown group Mercedes , came to show room and was dealt with very quickly, Connor found the car I was looking for and he sorted out some figures for me which I was pleased with. Would definitely come back again for next purchase. Even when my car didn't arrive on time Connor sorted out a loan car for me. Customer service was excellent and a pleasure, Connor made it easy. All staff where helpful when I arrived onsite.
9 de agosto de 2026
Respuesta de Sandown Group
Thank you so much for your wonderful feedback.
We're delighted to hear that Connor provided such a positive experience and was able to help you find the right car quickly while ensuring the figures worked for you. It's especially pleasing to know that, when there was a delay with your vehicle's arrival, Connor was able to arrange a loan car and keep everything running smoothly.
Your kind words about Connor and the wider Sandown Mercedes-Benz team mean a great deal to us. We pride ourselves on delivering excellent customer service from the moment our customers arrive, and it's fantastic to hear that our team made your journey enjoyable and stress-free.
Thank you for choosing Sandown Mercedes-Benz. We look forward to welcoming you back for your next purchase and assisting you again in the future.
Respuesta de Sandown Group
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with the communication throughout your experience. Keeping our customers informed every step of the way is something we pride ourselves on, so it's wonderful to know this made a positive difference.
Thank you for choosing Sandown Mercedes-Benz. We look forward to assisting you again in the future.
Excellent experience
From
The initial enquiry to vehicle delivery, all went well - including the delay on delivery by Mercedes
9 de agosto de 2026
Respuesta de Sandown Group
Thank you for your kind review.
We're delighted to hear that you had an excellent experience from your initial enquiry right through to the delivery of your vehicle. Providing a smooth and straightforward journey for our customers is always our goal, so it's wonderful to know that the process met your expectations.
We also appreciate your understanding regarding the Mercedes-Benz delivery delay, and we're pleased that the overall experience remained a positive one.
Thank you for choosing Sandown Mercedes-Benz. We hope you enjoy your new vehicle and look forward to welcoming you again in the future.
Respuesta de Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Great experience from start to…
Great experience from start to finish with Mercedes-Benz of Basingstoke. As the dealership was quite a distance from me, I dealt with Emma almost entirely over the phone and email, and she made the whole process incredibly easy and straightforward. On the day I travelled down to collect the car, Rory went above and beyond by picking me up from the station. The collection itself was incredibly smooth, and I was back on the way home in my new car within about half an hour.
11 de agosto de 2026
Opinión espontánea
Respuesta de Sandown Group
Thank you for taking the time to share your experience and for choosing Mercedes-Benz of Basingstoke. We're delighted to hear that Emma made the process easy and straightforward, especially with everything being handled remotely before your visit. It's also wonderful to know that Rory's station pickup helped make your collection day even more convenient.
We're pleased that the handover was smooth and efficient, allowing you to get on the road in your new car so quickly. Your kind feedback will be shared with both Emma and Rory, who will be thrilled to hear it. We wish you many happy miles in your new Mercedes-Benz and look forward to welcoming you again in the future. Enjoy your new car!
Robbie was really helpful and got the…
Robbie was really helpful and got the car ready as quickly as possible for me, even coming in on his day off for handover.
6 de agosto de 2026
Respuesta de Sandown Group
Thank you for your kind feedback. We're delighted to hear that Robbie was so helpful and went above and beyond to get your car ready as quickly as possible. His commitment to providing excellent service, even coming in on his day off to complete the handover, is greatly appreciated. We’ll be sure to pass on your comments to him. Enjoy your new car, and thank you for choosing us!
Very happy with our purchase a secondhand A180 Sport
I was looking for a secondhand runabout car. I spotted an A180 Sport on the Sandown website. My email enquiry was responded to by David Van Der Bijl in Guildford.
David organised for the car to be moved from Basingstoke to Guildford so that my wife and I could enjoy a test drive.
We liked the car and decided to purchase it. David organised for the car to be serviced and for some superficial scratches to be erased. He ran through the extras we could add on to the package and we are very satisfied with the items we selected.
On hand over day, David gave us a thorough briefing on the car's on
board electronics and other systems.
On completing the paperwork, we were away only 10 days after spotting it on the website. We are thoroughly enjoying the car and are very pleased with our purchase and very grateful to David for the service that he gave us.
30 de julio de 2026
Respuesta de Sandown Group
Thank you for your wonderful review. We are delighted to hear that you are enjoying your A180 Sport and that the whole process, from your initial enquiry through to handover, was such a positive experience.
David will be especially pleased to read your kind comments. We are glad he was able to arrange the vehicle transfer, assist you in finding the right car, and ensure everything was prepared to a high standard before collection. It's great to know that his guidance on the available extras and the detailed handover helped you feel confident and excited about your purchase.
Thank you for choosing Sandown and for taking the time to share your experience. We wish you many happy miles in your Mercedes-Benz and look forward to welcoming you back in the future.
Friendly & informative service
Our consultant, Connor, was very informative in helping us decide on a model.
The purchase was uncomplicated and timeously completed. Thank you
30 de julio de 2026
Respuesta de Sandown Group
Thank you for your lovely review.
We're delighted to hear that Connor was able to provide the information and guidance you needed to help choose the right model. It's also great to know that you found the purchasing process straightforward and efficiently completed.
Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Connor. Thank you for choosing Sandown Mercedes-Benz, and we hope you enjoy your new vehicle.
Very professional team
9 de agosto de 2026
Respuesta de Sandown Group
Thank you for your kind feedback. We're delighted to hear that you found our team professional. Providing an exceptional experience for every customer is our priority, and it's wonderful to know we met your expectations.
We truly appreciate your support and look forward to welcoming you again in the future.
Very poor customer treatment
Having been a customer for many years I see they’ve switched to Kia without telling their loyal Mercedes customers. Very poor. I thought it was odd I got a marketing invite from Basingstoke- driving past I saw the different stock and branding. Very poor. Wouldn’t ever deal with Sandown again.
9 de agosto de 2026
Opinión espontánea
Respuesta de Sandown Group
Hello, we did communicate this change to our database. If you are happy to email your contact details and vehicle registration to marketing@sandown-group.co.uk we would be happy to look into why you haven't received this. Many thanks
It was absolute pleasure working with…
It was absolute pleasure working with Nick. I got the car I wanted and in very good condition. There are lot of scratches on my windscreen they agreed to help repair it. I am looking forward to get that fixed.
7 de agosto de 2026
Respuesta de Sandown Group
Thank you for your kind review.
We're delighted to hear that it was an absolute pleasure working with Nick and that he was able to help you find the car you wanted in such good condition.
We also appreciate your patience regarding the scratches on the windscreen. We're pleased that a solution has been agreed and look forward to getting this resolved for you as quickly as possible.
Thank you for choosing us and for sharing your experience. We wish you many happy miles in your new car and look forward to seeing you again soon.
My sales manager was Harvey
My sales manager was Harvey, Poole Mercedes his personal attention and understanding of my requirements was professional and polite.
7 de agosto de 2026
Respuesta de Sandown Group
Thank you for your wonderful feedback.
We're delighted to hear that Harvey provided you with such a positive experience at Mercedes-Benz of Poole. His personal attention, professionalism, and understanding of your requirements are exactly the qualities we strive to deliver, and it's great to know these made a difference during your visit.
We will be sure to pass on your kind comments to Harvey, who will be pleased to hear that his efforts were so appreciated.
Thank you for choosing us, and we look forward to assisting you again in the future.
Great experience
Had a very good experience with Sandown Poole. Staff all very helpful and friendly. Mali was very patient and helpful and I'm so pleased with my car.
6 de agosto de 2026
Respuesta de Sandown Group
Thank you for your kind review.
We're delighted to hear that you had such a positive experience with Sandown Poole. Our team works hard to provide a friendly and helpful service, so it's wonderful to know that this was reflected in your visit.
We're especially pleased to hear that Mali was patient and supportive throughout the process. We'll be sure to pass on your lovely comments to her, as she will be thrilled to know she helped make your experience such an enjoyable one.
Congratulations on your new car, and thank you for choosing Sandown Poole. We wish you many happy miles ahead and look forward to welcoming you back in the future.
My partner and I were lucky enough to…
My partner and I were lucky enough to be helped by Kayleigh and Ian…. What a thoroughly professional and friendly duo and their service was absolutely exemplary. Highly recommend
3 de agosto de 2026
Opinión espontánea
Respuesta de Sandown Group
Thank you for your wonderful feedback.
We are delighted to hear that Kayleigh and Ian provided such a professional and friendly experience. Delivering exceptional customer service is something we take great pride in, and it's fantastic to know that their support made such a positive impression on both you and your partner. Your kind words and recommendation mean a great deal to us, and we will be sure to share your compliments with Kayleigh and Ian. They will be thrilled to know their efforts were so greatly appreciated.
Thank you for choosing us, and we look forward to welcoming you again in the future.
the parking space needs to be easier to…
the parking space needs to be easier to drive in it especially the one infant of the sale department
I parked next day there and the same car that I bought the day before hit the ballord and damage the car from the side which required lot of money and may take 3 weeks or more
The staff are lovely and professional and try to help particularly Joy Miller who was very helpful and we appreciate her support
my suggestion to the director of the unit is to review the parking space and the signs to sale and sign to service clear to avoid confusion and also to make parking spaces for customers
6 de agosto de 2026
Respuesta de Sandown Group
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about the damage to your vehicle following your visit. We understand how frustrating and inconvenient this situation must be, especially given the cost of repairs and the length of time your vehicle may be off the road.
We appreciate your comments regarding the parking area, particularly the spaces in front of the Sales Department. Your feedback about the layout, signage, and customer parking provision has been noted and will be shared with the relevant management team for review. We understand the importance of clear directions and accessible parking to ensure a safe and stress-free experience for our customers.
We are delighted to hear that our team made a positive impression, and we will be sure to pass on your kind words to Joy Miller. She will be pleased to know that her professionalism and support were appreciated.
Thank you again for bringing these matters to our attention. Customer feedback is invaluable in helping us identify areas for improvement, and we appreciate your suggestions.
Good communication
6 de agosto de 2026
Opinión espontánea
Respuesta de Sandown Group
Thank you for your feedback! We're delighted to hear that you were impressed with your experience. We truly appreciate your support and look forward to assisting you again in the future.
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