We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and aft... Ver más
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Consulta las opiniones de los clientes
Excellent service, friendly, professional and knowledgable, but above all Tom was incredible patient! I have deal with some car sales men who have been questionable to say the least and Tom has helped... Ver más
La empresa ha respondido
David Van Der Bijl, along with the other sales and service members of Sandown Mercedes were courteous, and respectful in assisting with the of purchase of my new Mercedes, making it a real pleasu... Ver más
La empresa ha respondido
I had quick and flawless exprience in acquiring my new vehicle. All processes went smoothly and a few days later I had my new set of wheels. Thank you to Daniel, Andrew, Andy and other Sandown Cherry... Ver más
La empresa ha respondido
Información sobre la empresa
- Mantenimiento y reparación de automóviles
- también en la categoría
- Concesionario de vehículos de motor
- Concesionario Mercedes Benz
Escrito por la empresa
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Información de contacto
4,8
Excelente
7 mil opiniones
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the parking space needs to be easier to…
the parking space needs to be easier to drive in it especially the one infant of the sale department
I parked next day there and the same car that I bought the day before hit the ballord and damage the car from the side which required lot of money and may take 3 weeks or more
The staff are lovely and professional and try to help particularly Joy Miller who was very helpful and we appreciate her support
my suggestion to the director of the unit is to review the parking space and the signs to sale and sign to service clear to avoid confusion and also to make parking spaces for customers
6 de agosto de 2026
Respuesta de Sandown Group
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about the damage to your vehicle following your visit. We understand how frustrating and inconvenient this situation must be, especially given the cost of repairs and the length of time your vehicle may be off the road.
We appreciate your comments regarding the parking area, particularly the spaces in front of the Sales Department. Your feedback about the layout, signage, and customer parking provision has been noted and will be shared with the relevant management team for review. We understand the importance of clear directions and accessible parking to ensure a safe and stress-free experience for our customers.
We are delighted to hear that our team made a positive impression, and we will be sure to pass on your kind words to Joy Miller. She will be pleased to know that her professionalism and support were appreciated.
Thank you again for bringing these matters to our attention. Customer feedback is invaluable in helping us identify areas for improvement, and we appreciate your suggestions.
Good communication
6 de agosto de 2026
Opinión espontánea
Respuesta de Sandown Group
Thank you for your feedback! We're delighted to hear that you were impressed with your experience. We truly appreciate your support and look forward to assisting you again in the future.
Had a very positive experience trading…
Had a very positive experience trading in my B class for a much newer one. I had considered other brands but Mercedes wins hands down every time on build quality and features. Harvey was very informative, patient, professional and thorough as we discussed my various options with model type and finance. He was not pushy and was very knowledgeable. Am very pleased with my purchase. Thank you Harvey. Also thank you to Jo and John who sorted the finance and to the reception desk staff who were always very welcoming and helpful.
1 de agosto de 2026
Respuesta de Sandown Group
Thank you for taking the time to share such a wonderful review.
We are delighted to hear that you had such a positive experience trading in your B Class for a newer model and that Mercedes-Benz continues to stand out for its build quality and features. It's especially rewarding to know that Harvey provided informative, patient, and professional guidance throughout the process, helping you explore the right model and finance options without any pressure.
We will be sure to pass on your kind words to Harvey, as well as to Jo and John for their assistance with the finance arrangements. Your recognition of our reception team is also greatly appreciated. Creating a welcoming and helpful environment is something we take great pride in.
Congratulations on your new Mercedes-Benz, and thank you once again for choosing us. We wish you many happy miles ahead and look forward to welcoming you back in the future.
Service was excellent
Stephanie provided first class service from start to finish.
31 de julio de 2026
Respuesta de Sandown Group
Thank you for your wonderful feedback! We're delighted to hear that Stephanie provided first-class service from start to finish. I'll be sure to pass on your kind comments to her. Enjoy your new car, and please don't hesitate to get in touch if we can help with anything in the future.
Friendly staff
Friendly staff , Thank you Martin for helping out with the new car and explaining everything:)
4 de agosto de 2026
Opinión espontánea
Respuesta de Sandown Group
Thank you for your kind words! It was a pleasure helping you with your new car and making sure everything was explained clearly. We hope you enjoy every moment driving it. If you ever need any help or have any questions, please don't hesitate to get in touch. Safe travels!
Kind
Very helpful and patient people, recieved great service from Alex moore was very professional and very kind also kept me informed on my order which was very helpful
4 de agosto de 2026
Opinión espontánea
Respuesta de Sandown Group
Thank you for your lovely feedback. We're delighted to hear that you received such great service from Alex Moore. Providing helpful, professional, and attentive support is something we pride ourselves on, and it's wonderful to know that Alex kept you informed throughout the ordering process and made the experience a positive one. We'll be sure to pass on your kind comments to Alex, who will be thrilled to hear them. Thank you for choosing us, and we hope you enjoy your new vehicle. We look forward to assisting you again in the future.
Excellent service and support
Excellent service and support from Dorchester staff. From locating a vehicle with exactly the required specification through to explaining finance details, car delivery arrangements and 'initial tutorial' when the car was delivered. They dealt meticulously and sympathetically with my frustration over the tedious Mercedes Benz financial and purchase documentation and unreliable IT links involved in trying to do much of it electronically - full marks to them.
2 de agosto de 2026
Respuesta de Sandown Group
We're delighted to hear that the Dorchester team provided excellent service and support throughout your journey, from sourcing a vehicle with the exact specification you wanted to guiding you through the finance details, delivery arrangements, and handover process. We particularly appreciate your recognition of the team's efforts in helping navigate the Mercedes-Benz finance and purchase documentation. We understand how frustrating complex paperwork and unreliable electronic systems can be, and we're pleased that our staff were able to support you with patience, care, and attention to detail throughout. Your kind words and "full marks" mean a great deal to us, and we'll be sure to share your feedback with the team. Thank you again for choosing us, and we wish you many happy miles in your new vehicle!
CLC purchase, Robbie Smith
Robbie Smith was excellent start to finish of the process, regular contact, clear explanations and requirements, and very personable
1 de agosto de 2026
Respuesta de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Robbie Smith provided such an excellent experience from start to finish. Keeping our customers informed and supported throughout the process is incredibly important to us, so it's great to know that Robbie's regular communication, clear explanations, and personable approach made a positive difference. We truly appreciate your kind words and your trust in CLC. We'll be sure to pass your feedback on to Robbie. Enjoy your new vehicle, and we look forward to assisting you again in the future.
I recently purchased a car from you and…
I recently purchased a car from you and overalls excellent. The process was smooth,straight forward and well organised.The team was friendly,and took the time to go through all with us.. Overall would happily recommend this company to anyone looking to buy a car. Thank you for making the experience so positive.
28 de julio de 2026
Respuesta de Sandown Group
Thank you for your fantastic feedback. We're pleased to hear that your experience with us was such a positive one and that you found the process smooth and straightforward from start to finish.
It's great to know our team was able to support you throughout the purchase and ensure everything was clearly explained. Your recommendation means a great deal to us. We truly appreciate your business and wish you all the best with your new car. Enjoy the journey!
Katie Grealis… her extensive knowledge
Katie Grealis… her extensive knowledge, customer services, patience & enthusiasm
1 de agosto de 2026
Respuesta de Sandown Group
Thank you for your wonderful feedback! We're delighted to hear that Katie Grealis made such a positive impression. Her extensive knowledge, patience, enthusiasm, and commitment to outstanding customer service are qualities we truly value, and we're pleased they helped make your experience so enjoyable. We'll be sure to pass along your kind words to Katie. Thank you for your support, and we look forward to welcoming you again in the future! 🚗
Respuesta de Sandown Group
Thank you for your kind words. We're delighted to hear that you received attentive service and that both our team and the car met your expectations. It was our pleasure to assist you, and we truly appreciate your feedback. Wishing you many happy miles ahead, and we look forward to welcoming you again in the future.
Helpful and efficeinet sales staff
1 de agosto de 2026
Respuesta de Sandown Group
Thank you for your kind feedback! We're delighted to hear that you found our sales staff helpful and efficient. We appreciate your support and look forward to assisting you again in the future.
First impressions matter.
First impressions matter. Seeing handsome cars in a smart showroom is a good start. I was able to deal with the same person right through the purchase and he was very helpful and friendly. A slight drawback was the almost total lack of accessories on the MB website. The model has been in the showrooms since March. Had to go elsewhere for rubber floor mats. Also the website used for taxing new cars and completing online paperwork seems a bit temperamental. Nothing to do with the people though. Overall, a very good experience.
29 de julio de 2026
Respuesta de Sandown Group
Thank you for taking the time to share your feedback. We're delighted to hear that your first impressions were so positive and that you enjoyed the showroom environment and our range of vehicles.
It's great to know that having the same point of contact throughout your purchase made the experience smooth and enjoyable. Providing friendly, consistent support is something we strive for, and we're pleased your salesperson was able to assist you every step of the way.
We also appreciate your comments regarding the accessories availability and the online paperwork and vehicle taxation process. Feedback like this is invaluable and helps us identify areas where the customer experience can be improved.
Thank you again for choosing us. We're delighted that, overall, you had a very good experience, and we hope you enjoy many happy miles in your new Mercedes-Benz. 🚗
Ena has been brilliant in handling our…
Ena has been brilliant in handling our queries and made sure we were informed on the status of the car.
30 de julio de 2026
Respuesta de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Ena has been brilliant throughout your experience and kept you fully informed on the progress of your car.
Providing clear communication and prompt support is something we take great pride in, so it's fantastic to know that Ena was able to answer your queries and keep you updated every step of the way.
We'll be sure to pass on your kind words to Ena. Thank you for choosing us, and we look forward to assisting you again in the future. 🚗
Excellent service and communication and…
Excellent service and communication and our sales person Andras Molnar- Zalan was particularly attentive and very informative, a true asset to your company
1 de agosto de 2026
Respuesta de Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you received excellent service and communication throughout your experience with us.
It's especially pleasing to know that Andras made such a positive impression. His attentiveness, professionalism, and commitment to keeping customers well informed are qualities we value greatly, and we're thrilled that he helped make your journey so enjoyable.
We'll be sure to pass on your kind words to Andras. Thank you for choosing us, and we look forward to assisting you again in the future.
Respuesta de Sandown Group
Thank you for your kind feedback. We're delighted to hear that Chris provided you with excellent service and made your experience a positive one.
We'll be sure to pass on your comments to Chris, who will be thrilled to receive your recognition. Thank you for choosing us, and we look forward to welcoming you again in the future.
I’m very impressed.
1 de agosto de 2026
Respuesta de Sandown Group
Thank you for your feedback! We're delighted to hear that you were impressed with your experience.
Providing excellent service and making the process as smooth and enjoyable as possible is what we strive for, so it's wonderful to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future.
Excellent customer experience
Very thorough service and understanding of the requirements for my husbands business.
1 de agosto de 2026
Respuesta de Sandown Group
Thank you for your excellent feedback. We're delighted to hear that you had such a positive experience with us and that our team took the time to thoroughly understand your husband's business requirements.
Providing a professional, tailored service is something we take great pride in, so it's wonderful to know that this helped make the process smooth and enjoyable. Thank you for choosing us, and we look forward to assisting you again in the future.
Criminal fault on delivery
Avoid this desler! I bought a supposedly ex demonstrator eqa 250+ from sandown epsom . Minimal handover. Two weeks later had dlow puncture. Went to kwik fit when i geot back from a cruise. They and i were horrified to find a temporary repair in the tyre. It shoukd not have been driven over 40mph and 150 miles but at no time was i warned or advised of this fault there on delivery! Most dismissive replies and nos taking tgem go snall claims court. Avoid
1 de abril de 2026
Opinión espontánea
Respuesta de Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Everything made very easy
Everything made very easy - a very efficient professional service
31 de julio de 2026
Respuesta de Sandown Group
Thank you for your kind feedback. We're delighted to hear that you found the entire experience easy and straightforward, and that our team delivered the efficient and professional service you expected.
Providing a seamless and stress free customer journey is always our goal, so it's wonderful to know we achieved that for you. Thank you for choosing us, and we hope you enjoy every moment in your new car.
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