Saniflo Specialists Opiniones 

275
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just had craig as first visit from saniflo. Am delighted with the service. Craig was excellent , professional and experienced and sorted both units out fixing problems he went above and beyond. Best p... Ver más

Valorada con 5 estrellas sobre 5

Had 2 macerators to service of different makes and ages. Jon dealt brilliantly with both of them and was able to give clear advice on how to keep them working to the best of their abilities. He left b... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

George was an absolute superstar, quickly identifying and fixing the issue (fitting a new unit), whilst leaving the area very tidy at the end. First class service.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Last year we replaced our saniflo using saniflo specialists. That installation was done quickly and professionally. Since we've had cause to call Craig out as something had been dropped into the unit... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fontanero

Escrito por la empresa

With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

275 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 37% de las opiniones negativas

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4,6

Todas las opiniones

(275)

90 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Craig was very professional and…

Craig was very professional and knowledgeable. Would highly recommend to anyone needing assistance with their saniflo product.

12 de marzo de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

We appreciate your feedback! Great to hear Craig provided professional and knowledgeable service. Let us know if you ever need help again! - Olivia

Valorada con 5 estrellas sobre 5

Engineer very friendly

Engineer very friendly, nothing too much trouble. Excellent service.

5 de marzo de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your kind words! We're glad you had a great experience. 😊 If you ever need us again, we're happy to help. - Olivia

Valorada con 5 estrellas sobre 5

Ethan was here on time

Ethan was here on time
Very polite and helpfull

Got system up and running in no time

Glad I called them

4 de marzo de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Fantastic! We pass all our feedback onto our engineers, Ethan will be pleased to see you're happy.

Valorada con 5 estrellas sobre 5

Exceptional Mascerator Service

I experienced a leak from our en suite macerator unit into the kitchen below , and sent an email to Olivia at Saniflow Specialists on Friday afternoon .I received her reply within 20 minutes offering an engineer attendance on Monday morning. He messaged me on Sunday evening giving a 2 hour timeslot from 09.00 on Monday morning, and sent a further update 1hour before his arrival at 09.00 .The repair and service were completed and left clean and tidy by 09.45 .Many thanks for excellent customer service, and a brilliant job .

3 de marzo de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your kind words! Great to hear that you've enjoyed the best service and we managed to get you back up and running.

Valorada con 5 estrellas sobre 5

Great service

Great service. Came next day and sorted the problem quickly and efficiently. Thank you Ethan

21 de febrero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your kind words! We're glad Ethan could help so quickly. - Olivia

Valorada con 5 estrellas sobre 5

Very impressed with saniflo…

Very impressed with saniflo specialists, I rang wed morning, answer phone, but within minutes I had a text from Olivia saying on the phone and if I'd like to leave details she'll get back to me, I did, 2min another text with details of procedure and price and do I want to proceed. Yes, engineer booked for the next day. Thursday Ethan turned up with a friendly persona and got on with stripping the unit, explaining and showing me as he went along the issue and the choices we had. The unit was 26yrs old !! So we'd had a good run with it. Therefore decided rather than replace new part with old and risking the rest failing we'd have a new unit, bonus also he could fit it there and then. It was lovely to deal with such an organised and efficient company. Thank you

20 de febrero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your wonderful review! We're so pleased you found our service efficient, it’s great to hear Ethan provided clear explanations and got everything sorted for you. - Olivia

Valorada con 5 estrellas sobre 5

A truly professional service. Thanks.

Very pleased with the professional service from start to finish. Kept informed with the booking, arrival slot and the step by step guide to fixing the macerator. The man who sorted everything was brilliant - thorough and left everything clean. Highly recommended.

20 de febrero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your kind words! We're glad you were pleased with our service and appreciate your recommendation. - Olivia

Valorada con 5 estrellas sobre 5

Outstanding Service

These guys really live up to their expectations Pete and Craig were so nice and so on point with what the problem was and how to fix it, the service alone was so quick and easy and everyone involved walk you through everything. If I could give a higher rating than 5 starts I’d give them a hundred!!! Thank you guys so much for everything you have done today. I will definitely be recommending to friends and family for sure

18 de febrero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you so much for your amazing review! We're thrilled to hear that Pete and Craig provided top-notch service. We truly appreciate your kind words and recommendations! - Olivia

Valorada con 5 estrellas sobre 5

Highly recommended

After a previous plumber had incorrectly installed a unit, Jordan came out the same day to fix it and when a replacement was needed, was also able to do this the same day. It was done quickly and he was communicative and helpful throughout

3 de febrero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your feedback! We're glad Jordan could help quickly and keep you informed. We're always here if you need us! - Olivia

Valorada con 5 estrellas sobre 5

Jordan did a fantastic job today

Jordan did a fantastic job today, not only did he replace a very old Saniflo Unit but spotted and repaired a small water leak and replaced the flush valve in the cistern which wasn’t working efficiently. He was pleasant and hard working throughout the visit.

4 de febrero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thanks for your review! We're glad Jordan could go the extra mile for you. Let us know if you ever need anything else! - Olivia

Valorada con 5 estrellas sobre 5

Excellent service

Just had a replacement unit fitted by Jordan. Very efficient, neat and tidy worker, only took a short time to fit, took time to explain all necessary information. Would highly recommend. Good company and Jordan is an excellent ambassador for them.

3 de febrero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your kind words! We're thrilled to hear that Jordan provided such excellent service. We’ll be sure to pass along your compliments. If you ever need anything, we’re here to help! - Olivia

Valorada con 5 estrellas sobre 5

Craig arrived on time and was very…

Craig arrived on time and was very knowledgeable he explained everything to me in great detail and answered all my questions would highly recommend.

Vikki Gibbs

29 de enero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your kind words! We're glad Craig provided excellent service and clear explanations. We appreciate your recommendation! - Olivia

Valorada con 1 estrellas sobre 5

Very bad experience, get a second opinion before proceeding with any works with them.

Our experience with Saniflo Specialists was very disappointing. While we were abroad, a blocked Saniflo at our property required urgent attention. Jordan from the company attended and, after a brief investigation, declared the system completely non-repairable, recommending a full replacement costing over £1,000. Alarmingly, he didn’t reassemble the system to properly test it after removing the blockage. Instead, he insisted there was no point in keeping the old unit and insisted we did not need the old saniflo and wanted to take it with him — without us agreeing on how we wanted to proceed.

Despite this, we were pressured daily by the company for immediate payment for the call out, but we were holding off as we had concerns and wanted to review the situation and report. Upon returning to the property, we discovered that the toilet hadn’t been reassembled, and blue gloves had been carelessly left inside the unit. After removing the remaining blockage and reassembling the system ourselves, the Saniflo worked perfectly.

We contacted Olivia to ask why the engineer deemed the system beyond repair when we managed to fix it ourselves. She said she will speak to the engineer and get back to us — but we’ve heard nothing since.

Our experience raises serious concerns about the accuracy of their assessments and the push for unnecessary costly replacements. Caution is advised when dealing with this company.

6 de enero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide honest assessments and quality service. Recommendations for a replacement are based on the economic viability of a unit's age, condition and service history. We attempted to reach you on the contact number, but we have not yet received a response. Please contact our office to discuss this further - Olivia

Valorada con 5 estrellas sobre 5

Professional service

Jordan was really friendly, efficient, polite, professional and helpful. He explained clearly what was required and reassured us that all would be working again soon. He also advised on the importance of regular services and maintenance.

24 de enero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your wonderful feedback! We're glad Jordan provided such great service and helpful advice. If you ever need anything, we're here to help! - Olivia

Valorada con 5 estrellas sobre 5

First class service…

Can't speak highly enough of the engineer who called today to sort out my Saniflow problem. We'll mannered, friendly, efficient and explained everything he had done.

7 de enero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for the fantastic feedback! We're thrilled to hear our engineer provided such excellent service. - Olivia

Valorada con 5 estrellas sobre 5

Fast

Fast, informative and friendly, also pretty good with sorting my Sanivite out.

7 de enero de 2025
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your kind words! We're glad we could help with your Sanivite quickly and efficiently. - Olivia

Valorada con 5 estrellas sobre 5

Excellent service efficient from the…

Excellent service efficient from the start. The engineer was a delight did a great job. Explained everything he had done.

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for your kind words! We're glad you had a great experience and appreciated the engineer's work and explanations. - Olivia

Valorada con 5 estrellas sobre 5

Exceptional work from you engineer…

Exceptional work from you engineer Ethan, was in the house, dealt with the matter sufficiently and went above and beyond to assist and explain what to do in future. Additionally had numerous people for various companies enter the house and do leave a mess, but Ethan kept every clean and tidy and any mess made was rectified there and then. Great work many thanks

20 de diciembre de 2024
Opinión espontánea
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Respuesta de Saniflo Specialists

Thank you for the wonderful feedback! We're delighted Ethan provided exceptional service and left everything spotless. We’ll be sure to share your kind words with him! - Olivia

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