The Sash Window Workshop Opiniones 200

We have changed a lot of windows (sash and casement) over a 2 year period and are very satisfied with the end result. Great product with good customer service all the way from initial survey to final invoice. All the different workmen on the various jobs have been very easy to have around and have left very little disruption or mess. The new windows make a big difference on noise, temperature, usability and maintenance. Thank you.

I am delighted with the two sash windows provided and installed by The Sash Window Workshop and would have no hesitation in recommending this company.

Really good experience with Sash Window Workshop. Prompt to make initial and follow up calls. Quotes clear and derailed. Arranged manufacture and fitting quickly. Fitter courteous, on time, did a great job and was extremely clean and tidy - apart from our fabulous new windows you would not have known he had been in the house! Will definitely use them again and would recommend without hesitation.

From quote to installation - probably the most impressive home improvement company we have used. Reliable and efficient and with minimum disruption to our lives during the actually installation of the windows. The results speak for themselves

Excellent performance from initial enquiry to final installation completion.

I must add to the review below. Since initially placing my negative review of my genuine experience of this company and questioning the validity of the overwhelmingly positive reviews already placed I have been subjected to continuous requests and then demands to alter the review promptly by the Sash Window Workshop including a personal email from the directors. If I don't alter the review the website has now threatened to remove it. The company has tried to argue that as I did not use the service on this occasion then the review does not apply. However I have clearly stated in my review that I chose not to use the service based on my negative experience of the quotation process. I believe the company should be confident in its service from quotation to finished job and not try to remove the reviews it doesn't like.

Review after review of generic reviews... Sentence deleted by reviewer.... A quick Google search will reveal the reality. Ridiculously overpriced. Such a shame as used them years ago and even refered a friend of mine. Best experience today when I spoke to the assistant and said that the quote I'd received for a front door of £4000 was very high and asked if there was anything that could be done. He sent me the updated quote. £4500. No word of a lie. Even in the people in my office were laughing. Great doors but unless you have more money than sense look elsewhere!

The windows, installation and service are of an excellent standard
I have just had my fifth window installed and chose this company because I wanted the best product so that they will last long term and add to the value of the house

I was first impressed by the quality of the windows and the company ethos. We made our decision on that basis. They did not disappoint. There were 2 surveys to check/confirm things, which means they got it exactly right. Their teams were extremely knowledgeable. The ordering/invoicing process was like clockwork and guys who did all the hard work installing the windows were excellect, skilled, professional, efficient, dedicated. They did a great job. Fantastic experience.

Excellent craftmanship and service

The level of Customer Service I received from the Sash Window Workshop was outstanding throughout. Henry, their surveyor, created a positive initial impression and was able to provide us with what we wanted rather than what they could provide. This was a mix of double glazed sliding sash replacements, spiral hung sashes and complete new sliding sash windows, all supplied fully painted.
I visited the factory and was shown around by Richard, the MD. He has clearly put much thought into creating the perfect sash window. He showed me the whole process and convinced me of the benefits and durability of the Accoya wood they use in the manufacture. They select only the finest glass and my new windows display this.
The order and build process was handled smoothly and efficiently and the fitting team of Mark, Paul and Daniel skillfully replaced my 13 windows and a back door in a week. They left the house tidy and secure each night and by the end of the week my house was transformed with gleaming new windows. Slight damage to one sash caused by a protruding nail in an old frame was speedily made good.
I would have no hesitation in recommending this excellent family run company to anyone considering renovating or replacing their sash windows.

This company provide quick, efficient, polite, honest staff from measuring to quoting to installation. The product is excellent. We have used their windows throughout the house. The installation process is so fast and tidy.

From start to finish I could not fault the service with the Sash Window Workshop. They understood my requirements, responded immediately to any questions, clean and precise workmanship.............the whole process was effortless. Customer service the best I've ever experienced. Would definitely use them again.

great windows. worth every penny. Was concerned they would ruin the look of out georgian property but they have been made so well and now a lot warmer and draft proof and no condensation

We decided to employ the Sash Window Workshop to replace our victorian house sash windows after meeting the young salesman who we felt was honest, articulate and a very good listener. We also visited the factory in Bracknell and had a visit from the Managing Director before we made our final decision. We knew the installation of the (11) windows would be disruptive for a week, but we could see that by the end we would be more than happy with the outcome. The carpenters were friendly and approachable and again were good listeners. Everything was completed on time and to a high standard (necessarily as we live in a conservation area).

No problems from start to finish.
The only company that offered us what we wanted: double glazing in our original 100 year old windows.
Showed us round their factory to give us confidence.
Worked with us to get the specification within our budget.
Came when they said they would, delivered what they said they would.
Worked hard, finished quicker than planned and cleaned up afterwards.
Loved the finished work; exceeded our expectations.
Not cheap but the best. Recommend to anyone.

Excellent product

Punctual, professional, friendly and clean. First class.

This is the second time we have used this company. As before, they have done a first-class job. They're not the cheapest, but if it's quality you're after you won't be disappointed by them. Excellent!

I'm very pleased with the end product - exactly as planned. Installation team were professional, courteous and clean-no mess whatsoever. A job well done!

After seeing 5 companies that specialise in sash window manufacture and fitting in London I opted for TSWW.

I'm not a window geek, my focus is intolerantly on cost and quality. I understand joinery, building and project management. I've been developing properties for 20 years, always on a budget always with a focus on finish and durability.

This year I've renovated our family home, a Victorian warehouse conversion, brick built with not a straight angle in the place. The windows needed to fit within a conservation area, but also meet the requirement for sound/heat insulation and ease of use. The building is a residential three story house. It was really important to me that I could find a company that shared my need for quality and cost but also help me avoid any mistakes that could occur from me not having done this before.

I saw sales representatives from each of the companies on site in E2 to run through our requirements (10 double sash windows, 2 single doors, 3 french doors) and their manufacture process, finish, glazing and fitting capability.

From the start it was clear that TSWW cared as much as I did about our home and were more thorough in terms of the sales process. The sales representative arrived early, had walked around the area to have a look at other buildings' windows, had a high level of technical understanding of windows, and the process of manufacture and fitting.

The estimation process was efficient, transparent and most importantly very detailed. Replies to questions were quick and thorough by email and telephone. The estimate covered everything handles, paint finishes, installation, and a good level of detail in terms of the type, function and final fitting of the window.

Comparatively TSWW were mid range in terms of pricing. Other companies offered less detail and either a total cost or a fairly superficial breakdown. This was a big part of our budget and I was very aware that if the smallest detail wasn't ironed out pre order that it's fairly common to be hit with costs when you get into the small detail later. Other quotes either omitted handles, trims around the windows or making good the pointing. TSWW process allowed me to know exactly what the cost was, all the agreements we had made and the exact specification of what we were buying. They also helped me shave some cost to meet my budget by offering me advice on glazing options. The deposit was also held within a deposit protection scheme.

I was offered a visit to TSWW's Bracknell factory. Which took me by surprise, other companies sales representatives focused on telling you about quality control rather than showing you. I would strongly suggest you buy from a company that has the making of the windows/joinery in house. It anchors responsibility for the woodwork you are going to live with everyday clearly in the salesman's remit. It's pretty typical in the window world that selling, manufacture and fitting are all separate companies. It makes sense to me that the fitters know and trust the makers, who also have clear line of sight to the survey team and the promises the sales team are making. That way you don't have to worry if theres a problem because you have responsibility for solving any issues sat in one company not split across more.

The factory visit educated me and I wish I had been prior to seeing other companies. From the large computer controlled machines that ensure the cuts are pin point accurate, the room filled with craftsman with chisels, the vast spray room, in house glass unit manufacture (the glass is stunning looking clear and warm) and assembly. The visit helped me understand that window manufacture needs to be a mix of state of the art and traditional craftsmanship.

One of the companies I was considering resold on behalf of a manufacturer, and didn't have a real understanding of the joinery process and quality control. Two of the other companies were less than enthusiastic about a factory visit not seeing why that would be of interest.

Following the visit, I now understand why the glass used is clearer than other standard glazing (a mix of thermal and ultra clear glass), why the paint finish is immaculate (multiple coats sprayed in house), why the beading is immaculate and why the windows arrive in protective customised covers. Every single stage of the manufacture process is thought through and focused towards delivering a window that's perfect.

A change I made (switch from inward to outward opening doors on 3 x french doors) was dealt with with a re-survey, discussion and straightforward communication. No drama, no impact on delivery.

On site fitting was efficient, the fitting team had to work around other trades (plasterers, brickies, electricians), and were focused on protecting the windows and fitting them accurately and finishing them perfectly. Trims, architraves, sills were made in house, sprayed to match exactly (all the windows are off black). The building is a real pain with different brickwork, uneven floors, non-level ceilings and the team made it all look perfectly balanced inside and out. Even our bricky was impressed with the pointing around the windows. The paintwork touching up team visited twice to make sure that every dent, scratch and imperfection that had resulted from the fitting process and other trades knocking into the windows and doors was sorted.

The project manager was deeply concerned that I was more than happy with the windows. Beyond that his focus was on achieving a standard that they were happy with. Their focus sums up for me this company, it didn't matter to them that a little damage had been done by the plasterers or brickies, it was their job to leave me with windows that were perfect in their eyes a standard that well exceeded my untrained eye.

The finish
The finished house is stunning, when people visit it's not the classic car that sits in the middle of the sitting room, or the ski lift that hangs from the lobby ceiling or the glass floors that they comment on it's the windows. Two of our neighbours specifically knocked to tell us how much the windows have improved the look of the street.

The attitude of the team at TSWW has impressed throughout. They have solved problems, dealt with an intolerant owner, coped with a less than perfect site with a focus always on a perfect finish and delivered value.

Whether for a single replacement window in a property, or a larger set of replacement windows I will be using TSWS.