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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... Ver más

Valorada con 1 estrellas sobre 5

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... Ver más

Valorada con 5 estrellas sobre 5

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Equipamiento y suministros hospitalarios

Escrito por la empresa

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

495 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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2,7

Todas las opiniones

(495)

6 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Very good service

Very good service, brilliant bed so far .
Very pleased.

21 de marzo de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Great company

Great company my order of an Air Mattress was delivered next day. The online chat advisers provided excellent advice. All in all very happy with my first order using Shelden Healthcare.

27 de febrero de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Straight forward ordering

Straight forward ordering. Exceptionally fast delivery

5 de marzo de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Great service again

Great service again. My third order placed with Shelden. Help and guidance received purchasing a hoist for my Nan.
Quick response and delivery was made on a day that I picked to suit us.
Thank you again for another smooth process

12 de febrero de 2024
Opinión espontánea
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 1 estrellas sobre 5

The item you are referring to has not…

The item you are referring to has not been received yet. The delivery date was changed by yourselves so I have no idea if your product is any good or not. I am not very happy with the service so far.

12 de febrero de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Your item is booked for delivery Wednesday, you were made aware of this and accepted the new delivery date.
We are also delivering within the 14 business days as stated on the website, we will be delivering on day 12 so we are not outside of the given delivery time that was chosen by you at the point of sale.

Leaving a 1 star review is incredibly unfair and detrimental to a business when we have not broken our agreed delivery terms and notified you by text and emails throughout. Unfortunately, sometimes issue do occur causing delays, when in this case, there is no delay as it is still within the selected delivery time stated on our website "Free Economy Pallet Delivery (up to 14 business days)".

Thank you
Charlotte
Commercial Manager.

Valorada con 3 estrellas sobre 5

Communication skills need some improvement 9

I was pleased with the help I received in trying to identify a suitable style of chair to fit our circumstances. Having received and tried it, it was clear it could meet our needs so I telephoned to arrange return. I was not impressed by the gentleman's manner on the phone or that he gave me incorrect information about my rights to return the item. Hez did phone back later to correct his error but his over firm insistence originally was upsetting. Five days from despatch of the chair back to Shelden I have not received even an acknowledgement or a timeframe for
a refund. I feel a quick email response to confirm receipt and guidance as to how a refund will be processed is important as not all your customers have digital banking.

2 de febrero de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

A refund was issued the day we received the item back, a copy of this was sent via email that day.
Please check your junk and spam folder.

Thank you.
Charlotte
Commercial Manager

Valorada con 5 estrellas sobre 5

Delivery and set up was very…

Delivery and set up was very professional and operative very polite and professional

12 de febrero de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Efficient and knowledgeable staff to…

Efficient and knowledgeable staff to help with the purchase and a prompt delivery with great advance notice from a very pleasant and helpful driver.

15 de enero de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Delivered on time by very helpful…

Delivered on time by very helpful engineer. Good value for money.

18 de diciembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Great experience.

8 de enero de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Fantastic fast service

Fantastic fast service. Great communication on the day. The gentleman who put the bed together was fantastic, polite and friendly. Couldn't have asked for a better service. The bed itself is sturdy and well worth the money. Just what was needed.

8 de enero de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

The mattress ordered is very…

The mattress ordered is very comfortable and delivered on time

8 de enero de 2024
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Bed arrived on time and was assembled…

Bed arrived on time and was assembled very efficiently by Steve, who was also very helpful.

20 de diciembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Excellent service

The price was good. The customer service ladies were really helpful and informative. They arranged a delivery day with us and said the delivery driver/engineer would contact us one hour before he arrived. The driver contacted us and arrived exactly on time. He assembled the bed and explained exactly how it worked and answered any questions. We were delighted with the whole experience.

14 de noviembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Helpful advice

Helpful advice. Order executed correctly. Delivered on time. Delivery driven very helpful.

6 de noviembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

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