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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... Ver más

Valorada con 1 estrellas sobre 5

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... Ver más

Valorada con 5 estrellas sobre 5

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Equipamiento y suministros hospitalarios

Escrito por la empresa

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

495 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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No ha contestado las opiniones negativas

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2,7

Todas las opiniones

(495)

6 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Profiling bed for my mum

I ordered a profiling bed for my mum. It was delivered quickly. The delivery man set it up and explained use; he was polite and friendly. The bed works well - very happy with the service and bed.

24 de octubre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service.

18 de octubre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Ease of ordering

Ease of ordering, great delivery had a call from driver the day before to confirm time etc. Very pleased

10 de octubre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Once we got past the first person in…

Once we got past the first person in customer service (he was dreadful) the rest was fantastic.. communication brilliant, fast delivery, helpful, really great, just need to bypass the first person we spoke to in customer services

16 de octubre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Satisfied customer

This company could not have tried harder to make it easier for me to be satisfied with their service.
Everything was made so simple.

5 de octubre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

He was very professional easy to get on…

He was very professional easy to get on with very company orientated had time to listen to my questions and put my mind at rest with how to use the equipment. Very knowledgeable. Would recommend you . Thank you all for your help and support.

28 de septiembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 4 estrellas sobre 5

Pluses and minuses

Delivery and installation were handled very well with excellent communication along the way. My one big complaint is that the existence of extra charges for long-distance delivery was hidden in the small print and not up-front either.

25 de septiembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Very satisfying

18 de septiembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Excellent service

11 de septiembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Order was delivered quickly

Order was delivered quickly. Exactly what I wanted with absolutely no problem.

8 de septiembre de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Great service from Shelden Healthcare

Great service from Shelden Healthcare, Danielle was extremely knowledgable and set up the new bed quickly explaining everything to us, really impressed with the service - thank you

31 de agosto de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Excellent

Fast, professional, responsive.

31 de agosto de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Above and beyond ... very happy

They delivered quicker than expected. Unfortunately the hoist had a fault which I reported immediately. They contacted the driver and diverted her to collect a new machine, unpacked, tested and delivered that same day. Definitely above and beyond .... very happy.

24 de agosto de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

What a brilliant company!

Called asking for some advice, received some brilliant information from the lady on the phone (didn't catch her name) and found that I was looking for the wrong thing entirely. It's refreshing to speak with a company who isn't just after money but actually cares about their potential customers and will take the time to speak to someone even though unfortunately, I did not have the money to purchase straight away.
I will be back as soon as i have the fund together to purchase through them.

My advice to anyone, if you are looking for a genuine company who focuses on actual customer service and not just taking your money come to this company, i had phoned multiple before and it was so pushy and just trying to close the sale whereas i actually felt valued and treated like a person and not just money.

Thank you Shelden, i will be back very soon.

30 de agosto de 2023
Opinión espontánea
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 5 estrellas sobre 5

Quick delivery service

Quick delivery service. No complaints whatsoever.

16 de agosto de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 4 estrellas sobre 5

Unfortunately I had to contact customer…

Unfortunately I had to contact customer care with regards to delivery of the item ordered/purchased however the issue was dealt with promptly and the product excellent.

8 de agosto de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind rating.

Kind regards,
Charlotte
Shelden Healthcare

Valorada con 4 estrellas sobre 5

Great product

Great product, well packed and easy to set up and use. The only downside was the email giving delivery date never arrived so it turned up unexpectedly and I was out.

9 de agosto de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind feedback.
I will ensure that this doesn't happen again to any of our customers.

Kind regards,
Charlotte
Shelden Healthcare

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