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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... Ver más

Valorada con 1 estrellas sobre 5

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... Ver más

Valorada con 5 estrellas sobre 5

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Equipamiento y suministros hospitalarios

Escrito por la empresa

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

495 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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2,7

Todas las opiniones

(495)

6 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Next day installation by Danielle…

The next day installation by Danielle was excellent. Friendly, polite and very knowledgeable. I cannot fault them in any way.
This is the second time Shelden have turned disaster into normality for us. Their standard of service, customer care and skill is second to none.
My wife, self and the friend helping out were all impressed by Danielle.
Thanks to everyone involved.

5 de enero de 2023
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Good quality bed

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost.
Only negative was the bed was advertised as adjustable as low as 16 inches, perfect for our needs. However, this did not count for the mattress depth. Luckily not a problem for us but may be worth a thought.

1 de diciembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

The website was easy to understand

The website was easy to understand, and the transaction was smooth without any hiccups. The mattress arrived nearly a week early and is perfect.

2 de diciembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Excellent Customer Service

Item arrived damaged. Shelden arranged for it to be picked up and replaced with a new item within 2 days - excellent customer service.

13 de diciembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 3 estrellas sobre 5

Wheel chair was lovely but i had to…

Wheel chair was lovely but i had to phone and remind Sheldon that the courier had not received it .Only then did it appear with the courier .The courier then lost the chair and it was found in london . It arrived with the box looking in a sorry state but fortuantly the chair was undamaged.

3 de diciembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your review.
As we advised you, the parcel itself was missing with the courier initially, we then reshipped it. I'm sorry you felt that you had to remind us, but this is not the case at all.

Once the item has been dispatched from us, we are at the mercy of our couriers, therefore we can not help the fact the items went missing.

Kind regards,
Charlotte

Valorada con 3 estrellas sobre 5

You did not deliver the hoist as your…

You did not deliver the hoist as your agreed. You delivered very late

4 de noviembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

We do apologise for the delay in you receiving your item however, we did inform you of the supplier delay and the length of time you would be waiting.

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Great service, understands needs of the elderly

the service provided by Shelden Healthcare was excellent. I got the answers to my questions via live chat. I place the order for a bed and mattress online. Had a call within the day to arrange delivery and fitting of the bed. Engineer Steve Robinson arrived soon after a call to say he was on his way. Arrived soon afterwards and proceeded to assemble and commission the bed. We would recommend the fitting service provided by Shelden Healthcare. Steve walked through all the controls for all the adjustments that are features of the bed. Pleasant approachable and very helpful are the attributes which Steve has. If Steve is the face of Shelden Healthcare its defiantly a helpful vibrant company. Thank you Steve,

8 de noviembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words.
I have passed this onto Steve also!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

First Class Service

First Class Service

Cannot speak highly enough for Sheldon Healthcare

Very prompt reliable service

Excellent prices ,and the person who delivered and installed my new bed was a very good ambassador for Sheldon Healthcare, very curtious, helpful, answered all questions confidently without hesitation,

It's an 11/10 from me for Sheldon Healthcare

Many thanks to all !!

28 de octubre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Prompt delivery

5 de octubre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

The features are excellent

The features are excellent, suitable for any height, smooth roll. Thank you.

4 de octubre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Mum’s new bed

Mum suffered a heart attack and after returning home from her hospital stay she was bed bound and in need of a hospital type bed.
The Sheldon website was easy to use and to select the options we needed and ordering was simple. Mums new bed arrived just a few days later, delivered by a very helpful fellow, and the bed was easy to assemble and put to use.
Mum is very happy with her new bed
thank you to the Sheldon staff for your help and support at this trying time.

28 de septiembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Amazing service great quality

Amazing service great quality, best price I could find my miles. Delivered within 3 days. Regular updates on delivery times

4 de octubre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 2 estrellas sobre 5

Wasn’t contacted that the bed was being…

Wasn’t contacted that the bed was being delivered til half an hour beforehand , no time to clear the room etc

28 de septiembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your review, however I have looked into this and I have located call recordings of 2 voicemails to advise we would be delivering.

We have now introduced a new text message service to confirm all deliveries with customers via text message that can be responded to for the convenience of our customers.

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Excellent service- Very good product

Excellent service - fast deliver . The Alerta Bubble overlay pad - with a 3 year guarantee on pump and bubble overlay
at the best price . 9th Sep 2022 tried and tested very good...

Thank you Chris

30 de septiembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Friendly advice and help

Friendly advice and help. Next day service. Reasonable price. Great aftercare service. Very happy

1 de septiembre de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

I have ordered disability equipment…

I have ordered disability equipment here for my parents on multiple occasions. It showed up fast and the prices were good. I can’t really complain about anything with Shelden, will continue ordering from them.

25 de julio de 2022
Opinión espontánea
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

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