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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... Ver más

Valorada con 1 estrellas sobre 5

Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... Ver más

Valorada con 5 estrellas sobre 5

From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Equipamiento y suministros hospitalarios

Escrito por la empresa

We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

495 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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No ha contestado las opiniones negativas

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2,7

Todas las opiniones

(495)

6 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Quick response

A handset cable got damaged - quick response from SH to confirm no repair possible and quick despatch of a replacement handset, so we had a very short wait and no inconvenience.

23 de agosto de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Excellent service througout

The service was excellent; from the telephone order process to the delivery of the bed to the installation and explanation of the product. I cannot fault the service.

23 de agosto de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 1 estrellas sobre 5

Had to cancel bed

Had to cancel bed, due to patient going to hospital ,bed was in transit, cost me over £400 to cancel totally unreasonable billing

22 de agosto de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your review.
As we discussed on the day, as the items had been picked and the driver was approx 10 minutes away from the delivery address, the delivery charge and a restocking fee was required as per our terms and conditions.
All amounts were confirmed with you on the phone and you accepted this at the time.
Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Charlotte is a great manager

Charlotte is a great manager, she was accommodating and friendly. Highly recommend. Thank you!

18 de agosto de 2022
Opinión espontánea
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Impeccable service

Impeccable service, from Customer service, both online and on the phone, to delivery, assembly and training of staff on site

12 de agosto de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

The delivery was on time

The delivery was on time. The refund of the returned item wasn't as smoothly done as I had to chase up a bit.

11 de agosto de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Good old fashioned service with a…

Good old fashioned service with a smile. The ordering process was straightforward and the company kept in touch and delivery was very prompt.

John who made the delivery and set things up was a real fountain of knowledge and with a great sense of humour. A real ambassador for the business

10 de agosto de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words!

Kind regards,
Charlotte

Valorada con 5 estrellas sobre 5

Brilliant item for price.

My elderly mother has recently been discharged from hospital and trying to find a suitable bed for her immediate use was made easy by Shelden customer service, who not only provided advice but arranged for a Sunday delivery.
Danielle executed the delivery and installation quickly and without any hassle, providing easy step by step of its operating procedure. My mother has indeed found the bed to be very beneficial indeed and is now very accustomed to using the electronic handset.

24 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

I bought a high risk mattress

I bought a high risk mattress. It arrived faster than expected. It is s very good quality mattress.

15 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 4 estrellas sobre 5

Mobile hoist

Good service from start to finish

11 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

Really happy with the customer service…

Really happy with the customer service given. The item itself is just what we needed.
Super fast postage.
No complaints at all.
Five starts.

8 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

Easy clear way of ordering

Easy clear way of ordering, delivered and installed on time.

4 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

very helpful

4 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

Received

Received
1 Good Advise
2 Guidelines on Vat Exemption
3 Prompt delivery
4 The product was impressive too.
5 The instructions for installing the bed could have been better

3 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

Very prompt service and I received my…

Very prompt service and I received my bed one day later! The bed is well made and very comfortable. Assembly took a while though.

3 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

The 2 techs were so polite and helpful

The 2 techs were so polite and helpful, done a 1st class job.

1 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

Excellent service, reasonable prices

I needed a profiling bed in a hurry for my husband- Shelden Healthcare we’re very helpful and also advised me on the most appropriate mattress for his needs. Their pricing was more reasonable than other companies and when I had a small problem with one of the side rails they quickly resolved this for me. I would recommend them and use again if other equipment is required.

1 de julio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare


Good morning,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

Excellent service

22 de junio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff. delivered as promised, at the time promised. Excellent product.
On this experience I would recommend this company

20 de junio de 2022
Logotipo de Shelden Healthcare

Respuesta de Shelden Healthcare

Good afternoon,

Thank you for your kind words.
We are very pleased you are happy with the service you have received.

Kind regards,
Charlotte
Shelden Healthcare.

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