Shoemall Opiniones 

Shoemall.com Honestly use to be a great online shopping experience for me to get all my footwear.
Covid happened.Then Shoemall.com customer service got bad.
Their online store was great before covid. Covid happened.
Now the selection of shoes has decreased a lot.
Another issue is they only use FedEx shipping service. FedEx delivery drivers are not honest.
Because I live in nyc I get the signature required to receive my package.
I called customer service on March 07,2025
To inform the customer service representative that my delivery days is Saturday and I will not be available. Her only response was, she can't help me after I asked her to send a digital note to FedEx asking them to hold my package for pick up.
Bit then wanted me to give her a good review on a survey.
I refused and hung up.
Moving forward I'll go to famous footwear or DSW to get shoes...
Shoemall.com customer service is simply not good. I would prefer to pay more money for my shoes and get a good customer service experience.

I orderer a pair of sneakers today and entered a promo code they gave me.
I scrolled down and saw the price of 41-42 dollars. ( don’t have a picture) . This is what I saw when I confirmed the order after logging into PayPal. A while later I noticed a confirmation from PayPal about a 62 dollar charge. I called Shoemall and they kept asking me the code. I didn’t have it in front of me but I said that there was a code on the website right now and I bought them today. She tried to say that the code was expired ! I went back to the website and did another order without placing the order and it accepted the code that she was claiming was expired. Ot said it expired at 11:69 cst. It’s still not 11:59 cst! Soo dishonest!

Received offer directly from company for 25% off a regular price item. Offer use requirements were that order was prior to 1/28/2025 expiration date and that brand was not on their exclusion list. Hoka was not on this list. Order refused as "Hoka is an excluded brand". Sent customer service a screen shot of their website excluded brand list that didn't include HOKA. They refused to honor offer. 3 days later HOKA now suddenly appears on this list.

Got wrong shoe, not the same color. And this is after I waited a whole month! It is impossible to get in touch with the “company“

Oh my goodness. DO NOT DO BUSINESS WITH SHOEMALL. After receiving a return, and acknowledging receipt, they take 20 business days, to issue a refund. Horrible.Dont buy from them, through Amazon either.

I ordered the Bella Vita Tam in Black. Good quality leather, the most comfortable shoes that I have found in a long time. I was so pleased that I ordered the Navy suede & Tan pair. These shoes are very fashionable, they can go from the office to church because you can dress up or go casual.

I never recieved my hoka shoes i ordered at least a month ago

Items shipped quickly and products were great. Easy return process as they provide a mailing label. Return shipping automatically deducted from returns. Great sale prices. Would recommend.

I was hesitant to order after reading the reviews. Saw a review that reminded me if I use PayPal it would likely be safe. I ordered and didn't receive authorization but it was my error....left off a letter on my email. Called customer service and a very polite person made the correction and I immediately got the confirmation and shipping notification. Order arrived as promised and I love my new shoes.

They lie about items being in stock and cancel your order days after when the price goes higher. Customer service is terrible I was on hold for almost a hour and they offered me no compensation for the cancelation of my order.

Ordered a pair of Ugg Tasman slippers for my wife for Christmas on Monday, December 2. Woke up to an e-mail in my inbox on Tuesday indicating the order had been canceled. No explanation as to why. So I went back out to the website and tried again, assuming I had perhaps entered some incorrect info on the order form. By the afternoon, I had received another e-mail indicating that this order too had been canceled. No explanation as to why. Called the 800 number to try to get this sorted out. Waited on hold for 47 minutes before I finally hung up and decided to e-mail customer service. Received an e-mail from them that evening indicating that they cannot discuss the matter over e-mail and that I needed to call the 800 number to talk to a supervisor. Long story short - DO NOT PATRONIZE THIS BUSINESS. The customer service is terrible and the e-commerce experience is equally awful.

What is an Order Summary Sheet? Your single return sheet enclosed with the order, under "Easy Return Process," says " 1. FIll out return/exchange form on back of Order Summary Sheet (Please return Order Summary Sheet with Exchange/Return form." You require it, but you don't enclose one. Why on earth not? Or why require one? Everything you could possibly want to know is printed on the info page next to the Fed Ex return label. Or is that the unstated Order Summary Sheet, but not titled as such?? If it is, you have a requirement that one indicate return/exchange but you provide no place to do that. and it doesn't have a "back" because it's printed on the same sticky-back sheet as the return label. Something sent me to the FAQs on your internet page and it's not even mentioned there, not even under Returns there. I spent half an hour in your telephone wait queue, and the person who answered didn't even know, said I'd have to call back tomorrow (weekday) to speak to a supervisor even though your stated info somewhere says you're open 7 days a week. Why don't you have at least one supervisor on hand on weekends if you claim to be open? Why don't you equip your phone answering people to handle such basic questions springing from your printed forms that are I presume sent to everyone. Why do you need special handling for items charged to PayPal? What a mess. Additionally, $8.95 is ridiculous return fee for a retail product which depends on fit and for which there is no alternate return method. Free returns shd be mandatory.

They shipped the wrong item. They wanted me to pay to ship it back without sending me the item I ordered. When I talked to a supervisor they said the item was out of stock and than told me if I ordered on their site I would get it quickly. They are a fraud and should be avoided,

This writing is an 'exposé.' It is about the experience of me ~a naive buyer~ who thought that ShoeMall is run by trustworthy and respected people. Well... no... it is not! It is the reason why I came out as a loser.

ShoeMall web site does not sell merchandise. ShoeMall displays .jpg images. Should you like the images that you see ~and pay for the item photographed~ ShoeMall contacts a third party run by who knows what kind of people who will send the item you saw photographed at ShoeMall web site.

* I purchased two [2] hats.
* I received two [2] hats smashed one inside the other.
* One [1] of the hats was distorted.
* I took a picture and I sent it to ShoeMall asking for a refund.
* The response that I received was that I must initiate a request for a refund with eBay.
* I initiated the request with eBay.
* Within twenty-four [24] hours, eBay sends me an e-mail stating that my request has been closed. eBay states that they have been informed that my bank has ALREADY refunded me.

>> I had not contacted my bank because my bank was not involved in the transaction.
>> What happened to 'eBay Purchase Protection Program?'

My neighbor is an Attorney. I consulted with him. He tells me that once eBay closed my request for a refund I am stuck with a distorted hat ~which I cannot wear~ and I lost $82.50

At the end, this naive buyer ~who foolishly believed that ShoeMall is run by trustworthy and respected people~ got hurt and walked out as the loser.

Do you want to order from ShoeMall.
You are next.

On March 26, 2024, three months ago, I bought Skechers shoes from Shoemail through Amazon, and in only three months the shoes were ruined and broken on the inside. I wear these shoes for about 45 minutes four or five days a week and it isn't fair that I paid 90-something dollars for a defective product that lasted three months. I contacted Shoemall and they didn't want to refund my money saying that 60 days had passed and told me to talk to the manufacturer. I contacted Shoemall because they sold the shoes, not the manufacturer, my feet were hurting and realized that it was because the inside of the shoes was broken and ruined. This company is a big fraud.

I bought 4 pairs of shoes just to keep shoes in stock at home for when i need them. Some were on backorder. No biggie. So i start wearing a pair of them and within 2 months only the left shoe starts to squeek like LOUD on every single step. Even on carpet, all everybody hears is my left shoe SQUEEK SQUEEK SQUEEK. Obviously a craftsmanship defect. They havent even been worn everyday for those 2 months. Contacted Shoemall cuz i had just spent almost $400 and they were barely 2 months old out of the box. They basically told me to pound sand. Excuse me?? Even on the brand new ones STILL in the boxes because it is over their 60day return policy. Threw away a brand new pair of shoes. Never EVER buying from them again. What a bunch of BS customer service/satisfaction!!! Never again!!!!

Spent £22 on shoe rack which never came , this company is a scam

ordered the item by mistake and after 10 minutes I tried to cancel the order, but I could not, they said it was being processed. now when the item comes I have to pay for return postage. you should be able to cancel and order. I will not order from them again!

This company is a fraud...ordered some 159 dollars ugg boots through Amazon..well they took my money and then a label was created so that the information was sent to fedex and their was a tracking number but.....the package never moved ...fed ex never recieved the package and so when the boots were not delivered on thr delivery date I contacted Amazon and they could see that there were no updates and the package was never given to fed ex so I was lucky to get a full refund from amazon and an apology from amazon...whoever this shoemall is they are scammers and they should not be able to get away with this and Amazon says they are gonna do an investigation becus soemthung was very fishy about the whole transaction so you have to be careful when you order from amazon to make sure that the seller is trustworthy ..if I could give shoe mall minus a dozen stars I would..

Ordered shoes on 11/27/23, received notice on 12/7/23 they shipped, today is 1/2/24 and I just completed my 4th extended call (to either them or fed-ex, dont know which company is worse) trying to locate the product I ordered ( the tracking # they gave me shows the product on a truck out for delivery on 12/13/223). Upon requesting to speak to a supervisor I was again informed they will do nothing until the parcel has been missing for 15 "business" days from last tracking? I literally asked them if they were joking ? 37 days since I ordered and they told me to call back on day 40 and they will start the refund/replacement process ? DO YOUR SELF A FAVOR, DONT EVER ORDER ANYTHING ON THIS SIGHT !