Simplelifehomes Opiniones 

James is a fantastic professional. Brilliant in handling all enquiries. Made everything stress-free. No hesitation in recommending

James was excellent in handling the tenancy arrangement.

James was a massive help!

Our experience with Simple Life has been excellent! The whole process was so smooth, from viewing the property to referencing and signing the lease. James and Ellie were fantastic throughout, keeping us informed and guiding us every step of the way. We really appreciate their professionalism and support. We’re looking forward to moving into our new home soon and would definitely recommend Simple Life!

James was great. The entire process has been seamless. Thank you so much

Very easy and simple process, James has been very helpful throughout

Don’t normally leave feed back but I must recommend James for his professional in helping me find a home.
Easy process and company response is excellent!
Well done for putting customers first.

Both James and Tom have been incredibly helpful and knowledgable in supporting my application for housing. They’ve been at the end of the phone, for every step of the way and I couldn’t be happier with the support I’ve received in what could be an anxious process.

The service has been top notch especially from Megan.

Subject: Feedback on House Inspection for Simplelife Homes(four corners)

Dear Mattew

I hope this message finds you well. I wanted to take a moment to share my feedback regarding the recent inspection of my house.

Firstly, I want to express my appreciation for your thoroughness and attention to detail. You took the time to explain the findings clearly, which helped me understand the condition of the property better. Your professionalism and knowledge were evident throughout the process, and it made the experience much more comfortable for me.

I was particularly impressed by how you addressed my questions and concerns. Your willingness to provide insightful answers demonstrated your commitment to customer service and ensured that I felt valued as a client.

One area where I think you excelled was in your communication. You kept me informed at every stage, which I found very reassuring. It’s clear that you take pride in your work, and it certainly showed during the inspection.

Thank you once again for your excellent service. I would highly recommend you to others who need a reliable and skilled inspector.

Best regards,

Neide Santos

Effortless tenancy onboarding and wide range on rental accommodation available. Their staff Amor , Sanah and Megan helped me with smooth viewing, tenancy arrangements onboarding ❤️

Scam, doesn’t share full information, just takes deposits and then disappears

I feel that the entire moving-in process, from the initial viewing to the day I moved in, has been a great experience. Every time I’ve called with an enquiry, everyone I’ve spoken to has been polite, helpful, and reassuring, which really helped ease any initial stress I had.

The apartment I’ve moved into was immaculate, and I was also given a goody bag with some essential items when I moved in, which was a lovely touch and made the experience feel even more welcoming. It was also really helpful that the router had already been installed in the apartment, making it one less thing to worry about when moving in.

Overall, I’ve been very impressed with the service and support throughout the entire process.

Property was nice enough and spacious but the costs involved and lack of urgency of fixing maintenance issues, I cannot recommend.

We thought we would have a better experience renting from a larger firm than independent landlords but it was far from the truth. It was quite unprofessional at the start - before we reserved our property the estate agent was late, didn't show up to the correct property and then told us the property was let already when we arrived and they only had a more expensive property (on the same estate) available that we were unable to view in advance.

When we moved in the property was filthy, the walls were heavily soiled (despite it being a 'new build' with minimal previous tenants, which was not resolved when we moved in. The oven was filthy (as noted on our inventory) and was advised it would be cleaned when we moved in, it wasn't. The grass in the garden was over a foot high in places. The seal in the bath was full of dirt which we had to replace ourselves. As we were unable to view the property before we moved in, we did not know of these issues until we had the keys. It then took several months of chasing for all every wall in the house to be repainted, so we couldn't properly 'move in' until this was finished. What was worse is when we moved out recently after 5 years, it was noted on the tenancy that the quality of the paintwork was 'poor' and the tenants reasonability to fix. Fortunately, we were not charged for this, but found it quite cheeky they were trying to insinuate we were responsible for the paint work, when it was filthy when we moved in, and it was their contractors work!

A similar theme is it took weeks to months of chasing to get any issue fixed. It took at least 3 weeks of us having no washing machine after we reported it broken, as it was 'not urgent', and were not offered to be reimbursed for our costs of having to use a laundrette. The whole estate on Prince's Gardens has had issues with rats (you can see on the Facebook group) due to other tenants not dealing with rubbish or their gardens. We didn't use our garden and kept the grass trimmed, but found rats had dug a nest under our shed and we often saw rats running in front of our living room patio doors, and as there was no step down from the house to the outside, we were unable to open our patio doors despite the scorching heat due to fear of rats. We raised this with Simple Life, they took nearly 3months to respond and just closed the repair down stating 'they can't do anything to prevent rats outside'. So we were unable to use our garden or doors for the last 2 years of our tenancy.

Additionally, the rent increases are extortionate. I know they will give a generic reply stating the rent is in line with 'market rate', it's not, they raise the rent by 10% every year without fail, which is much more than your standard pay rise! Our rent went up from £925 up to £1365 over the 5 years we lived there, despite how long it took to fix maintenance issues (if at all). Our rent was going up more than the same houses on the estate, but if we enquired about this we were told there was nothing they could do. I have since moved out and gotten a mortgage on a house more expensive than the one we rented for over £300 less per month. It's disgusting. We have since seen that our old property is now up on rightmove for less than the £1365 we were increased to in August, so there is absolutely no benefit for long time good tenants, or even being aligned to market rate rent prices. The amount of empty houses on Right move on Prince of Wales says it all that everyone is sick to death of their rent being increased by at least £100 p/m, +£1200 p/year every year.

The real sour note was the end of our tenancy. We had had enough of the rent increases so have since bought our own house, which we were not in a rush to do until we got our latest rent increase. There was a lack of communication on move out. We asked if we could have the pre move out check done, they ignored any dates we had available (we had already moved out), which when I said it wasn't suitable they just cancelled the appointment and never spoke to us again. We returned our keys on the 6th of September and got our checkout report on the 14th, and were told we would hear from the tenancy deposit scheme within 3-5 working days. We had radio silence despite multiple emails and us manually raising a request for our deposit back. Our multiple emails went ignored, and we only received confirmation that we would get our deposit back late on the 29th of September after we phoned up and got transferred 4 times to the correct department. There is absolutely no reason it should take so long to get our deposit back after we came to an agreement on the amount to be returned.

Overall a really poor experience, money grabbing and a lack of communication.

Had high hopes when first started renting with Simple Life. When it came to handing our notice in we wanted to check on the date this was due as we started our tenancy on the 15th of the month but rent day is 1st of the month so we wanted to check which date we should do this by. We had a reply from SL to advise it should be 15th of the month so this is what we did. We then got an email after handing notice in for this day to say it is infact the 1st of the month so we gave 2 and half months notice after being advised incorrectly, this has now cost us not SL an extra £1k due to being advised wrong due to their staff not providing correct information. After renting for most of my life and always receiving 100% of my deposit back when my tenancies have ended i am very much not looking forward to what this company will deduct as it seems to be a trend for them. Very disappointed.

Not a great experience, but resolved in the end.

Issues with getting a holding deposit back.

Edit: I finally got this resolved, and Simple Life refunded me the deposit, so I've updated this.

Good experience

Excellent services and very nice staff get treated very well

I genuinely cannot believe how badly Simple Life have handled the end of our tenancy.

After being tenants for several years, we moved out expecting a straightforward deposit return. Instead, we were presented with over £1,200 of proposed deductions from our deposit!

And some of the charges are absolutely ridiculous.

We have disputed the deductions through the Tenancy Deposit Scheme and provided evidence, including photographs and the original inventory, showing that some of the things Simple Life are attempting to charge us for were already there when we moved in.

So what have Simple Life done?

Nothing.

We have now been waiting weeks for them to respond through TDS. TDS have told us they are chasing them, yet we’re still waiting for Simple Life to actually bother responding.

The whole situation is beyond frustrating. We have moved out, handed the property back and provided evidence. Yet we’re left chasing and waiting for a company to respond about our own money.

What makes it even more infuriating is that we have photographs and documentation to support our position. We aren’t disputing these charges without evidence.

After YEARS of paying rent and being tenants, this is the experience we’re left with at the end.

The complete lack of urgency and communication is frankly unacceptable. A company should not be able to drag out something as important as a tenant’s deposit while the tenant is left waiting indefinitely for a response.

If you rent through Simple Life, photograph EVERYTHING. Photograph the property when you move in. Photograph it when you leave. Keep your inventory. Keep every email. Keep every piece of evidence. Do not assume that because something was already there when you moved in, you won’t later be asked to pay for it.

We are now having to jump through additional hoops simply because Simple Life have failed to respond.

This has been an exhausting, stressful and incredibly disappointing way to end what was already a long tenancy.

Would I rent through Simple Life again? Absolutely not.

Sort it out.

I don't know what the good reviews on here is all about but if you want your sanity and mental health. Avoid this company like a plague.