Simplelifehomes Opiniones 

When you first apply for a Simple Life Propeety they come across as efficient and professional.

Don’t be fooled.

The houses are made from the cheapest possible products by, it seems, the cheapest possible builders, the finish is poor at best.

Anything wrong? Then if you are very lucky a repair may be carried out within 6 months.

Demanding emails declaring that they will let themselves into your home to carry out gas checks.

Yearly increases on your rent (usually 10%+)

You need anything? Help? Maintenance ? Nuisance on your estate? Won’t happen zero interest unless rents are not paid.

Please take my advice and look at anyone and everyone else before this company - they are preying on people needing houses and fleecing you for a home

Some feedback regarding my recent experience with Amber.
She was an excellent first point of contact, providing great support from arranging the property viewing to submitting my application.

She is a great asset to your team.

The Barking branch of this company is completely awful, unprofessional and incredibly incompetent. First, a horrendous pre-move experience where our previous agreed apartment was taken away due to ‘maintenance works’ which never got proven, just two weeks before our agreed move in date. And we were only given an option to move in to another apartment which was more expensive than the already agreed apartment, the company didn’t even offer any act of goodwill or provide any support to us. We were just told move in to the new and more expensive apartment or find somewhere else to live on your own. After that, on the day we were meant to pick up the keys, after agreeing to meet at the apartment the office representative did not show up and made us go all the way to the office to pick up the keys. Upon arriving, the representative wasn’t at the office either and had made no arrangements for us to pick up the keys from colleagues, no one at the office knew anything about the whole agreement which further shows the level of incompetence. After finally getting the keys hours later, the apartment was in a mess, it looked like no one had been there since the previous tenant left. The place was dirty, wardrobes broken, and completely not in a state ready for move in. The level of incompetence, unprofessionalism and lack of ethical standards displayed by this company has been astounding. I would seriously caution anyone hoping to use their services.

Update: a few weeks have passed since moving in. I am still waiting for a response regarding a broken washing machine and chest of drawers. I’ve chased multiple times, with no response and I’m having to pay for a laundromat when i have a washing machine. Despite their promises of urgently resolving the issues, here we are weeks later, still with pending issues.

Megan was proactive in helping our move in smoothly. We had excellent service.

Absolute rip off merchants!!

I’ve lived in my apartment for 4 years and they have increased my rent by at least £100 each year which apparently is ‘non negotiable’.

I won a tribunal case last year meaning my rent didn’t increase because it was absolutely ridiculous, and now this year they want to increase my rent by £110 per month.

I’d dodge this scam artist company like the plague and find a more ethical landlord.

Also, if you do get a rent increase, go to the rent tribunal service.

I was told by the judge managing my case that Simple life homes are renowned for unreasonable rent increases.

Fight your corner people!

Outstanding service from Jade

Jade made my property move completely smooth and stress-free. She was efficient, fast, and always kept me in touch—calling whenever I needed. Truly professional and so helpful throughout the whole process. Excellent support, highly recommended!
---

Currently half way through the process, and so far its been straightforward and stress-free to date.

​Amber R was super helpful, polite, knowledable and incredibly efficient with every question and request we had. She kept communication clear, responded quickly, and ensured everything moved forward without any delays or confusion.

Having someone that professional and genuinely attentive makes a massive difference when sorting out a tenancy.

So far I can't recommend Simple Life enough, especially with team members like Amber making the whole process so easy.

Five stars all around!

Annie E has made my experience great thus far with my application, someone completed an application 5 mins before for the property I wanted, she then found me the same exact apartment for cheaper in the same building.

Things are moving quickly in regard to referencing as well having completed within 1 day.

Absolutely terrible experience – stay away

The only way I could describe this company is SIMPLE — terrible from start to finish.

The communication is shocking. When we were trying to get the house sorted, information was constantly lost and there seemed to be absolutely no internal communication between staff. Different members of staff gave us different information, including incorrect information about what ID we needed when signing for the property.

Once we moved in, the problems continued. Door handles were reported and never fixed during the 18 months we lived there. The washing machine broke down and was left for three months before being repaired. Doors were not refitted properly after the dishwasher was worked on, pipes became blocked, and there was a terrible smell coming from the washing machine.

When we repeatedly contacted them about the washing machine, we explained that we had a sick child in the house. Despite this, it still took three months for someone to come and deal with it. Then, for another three months, I was repeatedly contacted and chased for money relating to the repair, despite explaining that I had been told over the phone that I would be put on an arrangement of £15 per week because of the broken appliance.

The rent was increased every year, and for a two-bedroom property in Middlesbrough we were paying nearly £1,000 a month. For the standard of service and maintenance provided, I think the company should be ashamed.

Rude staff, poor communication, an ineffective maintenance service and an all-round terrible experience.

And even after leaving, the problems haven't ended — we're now having to fight over getting our deposit back and deal with further issues.

If you want to spend months chasing repairs, dealing with poor communication and fighting to get what you're entitled to, then this might be the company for you.

If not, stay well away.

If I could give less than one star, I would.

Today Megan called us regarding our ID verification. She was really good and explained everything so clearly and patiently. I really appreciate her professionalism and the way she guided us through the whole process. Really appreciate it! ❤️

Unfortunately, my experience living at Dracan Village has been really disappointing, particularly when comparing what was originally advertised with what has actually been delivered.

When I moved into my two-bedroom house, it was advertised at £895 per month. Just 14 months later, this has increased to £1,030, which feels like a significant increase for the standard of the development.

Dracan Village was advertised as having a school, nursery and convenience stores, which was a major reason I chose to live here. There are still no convenience stores, and the school hasn’t even started being built, despite more and more houses continuing to be constructed.

The grass that has been laid is extremely poor quality. It constantly remains orange/yellow and seems to grow more weeds than actual grass. This isn’t an isolated issue either - many residents appear to have exactly the same problem.

The development and other reviews was advertised as providing maintenance for the front gardens, yet in the 13 months I have lived here, this has never actually been carried out.

Paulina has been very warm and professional. Just reserved a place today and hoping that the the rest of the process from referencing, which is the next stage, to actually moving in, will be as seamless as has been so far. Thank you Simple Life.

The worst place I’ve ever rented from. They literally rob you of your deposit. Very disorganised management too. Avoid at all costs.

Yes, of course you can't identify me! What a huge joke.

Report a maintenance issue and you will be waiting months to have it rectified. I am now having to get the property ombudsman involved just to get my dishwasher fixed as it is coming up to 6 months now since initially reporting the problem.

Simple Life Homes are a breath of fresh air in a complicated and sometimes unhelpful world. Right from the start contact was friendly and efficient

Very happy with Paulina shes been a star we are on the final stage of application hopefully we will now pass referencing

I sent a email to your team about "Gas Meter Wrong Address" on 30/Jun, I only receive a reply said under investigation on 9/Jul and no more reply till today. Let see when will the problem solved this time. May be 2 more months? You can ask Adam to get more informations, he is the only one reply my email on 9/Jul under email subject "Gas Meter Wrong Address".

Unfortunately, Simple Life Homes response does not reflect my actual experience.

My concern was never just about the cleanliness of the property. It was about how my family was treated after reporting the issues.

I sent three emails and did not receive a response to any of them. I called about 5 times and spoke to different members of staff before our moving time to explain that we were due to move in that day and urgently needed assistance. Despite this, I was repeatedly told that emails are responded to within 48 hours.

I was asked to send photographs, which I did. I was also told that a Property Manager would inspect the property, but nobody ever attended. I requested to speak to someone more senior, but that request was refused. During one call, I was even told to “stop shouting” while I was simply explaining the situation.

I was eventually informed in one of my last calls that the property was considered clean and that nothing further would be done. By the time I finally received a follow up call, we had already cleaned the property ourselves and paid for a professional cleaner because we had no choice but to move in with two young children.

While I appreciate this was a brand new home, that does not excuse the lack of communication or support we experienced. I stand by my review because it is an honest and accurate account of what happened.

Great service and value for money and great team