I found the welcome at the MB dealership very welcoming.All the staff seem to be enjoying their work and this creates a good atmosphere. My sales executive Andy could not have been more patient and un... Ver más
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Consulta las opiniones de los clientes
My vehicle had to go into the garage at Sinclair Group due to a fleet recall issue that needed fixing. I waited whilst the work was completed. They also fixed a tyre pressure warning that had just pop... Ver más
Michael Green was exceptional! His product knowledge and patience really stood out as I was progressing through the selection and purchasing of my ID Buzz. I would really recommend Sinclair VW Van Cen... Ver más
I travelled from London to Wales for the third time for a new car, Sannan Morgan who is an outstanding salesman. He never lets me down. The service in London is completely different to the experience... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Concesionario de automóviles usados
- Mantenimiento y reparación de automóviles
- Taller de chapa y pintura
Sobre Sinclair Group
Escrito por la empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Información de contacto
Reino Unido
- www.sinclairgroup.co.uk
4,8
Excelente
6 mil opiniones
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Sinclair Audi Swansea awful experience!
Just visited Swansea Audi, such awful service. Nobody acknowledged us and checked if we needed anything. We were looking at new cars for my daughter and I wanted some information about the new Audi A6 Allroad, but all four of us agreed, awful service.
I went upto the girl on reception, who was on her phone, and explained this and our disappointment, but just received an insincere apology. Awful!
8 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Hi there, we are so sorry to hear about your recent experience at Swansea Audi. This is not the level of service we strive for and we would like to make things right. Please reach out to us so we can further address your concerns. Thank you.
Knowledgeable and helpful
I've Recently purchased my vehicle from a very helpful salesperson, She was very knowledgeable in all aspects of makes, models and what offers where available.
31 de julio de 2026
Respuesta de Sinclair Group
Hello Nicola,
Thank you so much for this 5-star score and for sharing your positive experience following your recent purchase at Sinclair SEAT Swansea!
We take pride in our knowledgeable and helpful team who can guide our customers through the SEAT discovery and buying process.
We wish you many happy years and miles in your new SEAT car and look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
Top Service
As always, I received 5-Star treatment from Mercedes-Benz, Sinclair Group at Neyland, Pembrokeshire. Highly recommended.
7 de agosto de 2026
Great service at Sinclair Swansea
I visited Sinclair Swansea with a small problem today and the staff were amazing. The lady on reception was so kind, making us a cup of tea while we waited & the gentleman who sorted our problem was wonderful too. We really appreciated their help and this is why I drive a VW
8 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Thank you for choosing Sinclair Swansea, we are thrilled to hear about your positive experience with our staff! We strive to provide top customer service and it's wonderful to know that we exceeded your expectations. See you again soon!
Kind regards,
Sinclair Group.
Don’t go here very high turnover of…
Don’t go here very high turnover of staff
In house bullying is going on and been covered up!
8 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
We take all feedback seriously and are deeply disappointed to hear of your negative experience. Our company values respect and kindness towards our team, and we are addressing this matter with urgency. Please reach out to us directly for further discussion.
Great customer experience
Gavin gave us a fair price for our part exchange.
He organised everything else to include retention of private plate. Car was ready for collection on 1st August as promised and private plate reassigned to my vehicle today. Highly recommend Sinclair direct.
I have dealt with the Sinclair group for over 30 years.
7 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Thank you for your fantastic review and for choosing Sinclair Group for over 30 years! We’re delighted to hear that Gavin made the process so straightforward, from arranging your part exchange to handling the retention and reassignment of your private plate. We’ll be sure to pass your kind comments on to him. Thank you for recommending Sinclair Direct, and we hope you’re enjoying your new car!
Kind regards,
Sinclair Group
Excellent from start to finish
Excellent from start to finish. From booking the car in to the service when at the facility it was all very professional & a great experience.
31 de julio de 2026
Opinión espontánea
Respuesta de Sinclair Group
Hi Gareth, thank you for your kind words! We strive to provide our clients with a professional and enjoyable experience from start to finish. We appreciate your support and look forward to continuing to serve you in the future.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Great customer service from Caitlin
I just wanted to say a huge thank you to the Service Team at Mercedes-Benz of Cardiff for the wonderful service I received.
A special thank you to Caitlin, who looked after me throughout. She kept me updated every step of the way, was professional, friendly, and made the whole experience completely stress-free.
The team fixed all of the faults I originally booked the car in for, and they even investigated other issues that weren't part of the original booking. That level of care and attention really exceeded my expectations.
I can't thank Caitlin and the whole team enough. It's fantastic customer service like this that gives you confidence in both the dealership and the Mercedes-Benz brand. Highly recommended!
7 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Hi Richard, thank you for your fantastic review! We’re delighted to hear that Caitlin kept you fully informed and made the entire experience so straightforward and stress-free. It’s wonderful to know that the team resolved the original faults and took the time to investigate the additional issues too. We’ll be sure to share your kind comments with Caitlin and the wider service team. Thank you for your recommendation!
Kind regards,
Sinclair Group
No pressure but very helpful
No pressure but very helpful . Dan was professional and friendly.
30 de julio de 2026
Respuesta de Sinclair Group
Thank you for the great review, Mike! We strive to provide a helpful and pressure-free experience for all of our customers. Dan will be delighted to hear your kind words. We appreciate your feedback and look forward to helping you again in the future. Kind Regards, Sinclair Group
A very positive experience dealing with…
A very positive experience dealing with all the staff. I booked my Defender in for a full service and from the first communication to the last all worked flawlessly.
3 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Hi Andrew, thank you for sharing your positive experience with our staff! We strive to provide the best service possible and it's great to hear that your Defender service went flawlessly. We look forward to serving you again in the future.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Mercedes A45
The service itself was brilliant up to buying the car. However it broke down on the way home leaving me without a car for 5 days while it got repaired. Still awaiting a response after opening a case with Mercedes complaints which has been on going for 6 weeks with no correspondence bar we are reviewing your information. Pretty poor considering the amount of money spent.
26 de junio de 2026
Respuesta de Sinclair Group
Hi Chris, we’re very sorry that you experienced a breakdown on your way home, particularly after what had otherwise been a positive purchasing experience. We understand that you’re currently waiting for Mercedes-Benz Breakdown Assistance to contact you with an update. If there’s anything we can do to support you in the meantime, please don’t hesitate to get in touch with the dealership.
Kind regards,
Sinclair Group
Land Rover Discovery from Sinclair Ludlow.
I recently purchased a Land Rover Discovery from Sinclair Ludlow and the whole process from start to finish has been an exceptional example of excellent customer service. I telephoned in the morning and very quickly and painlessly agreed a price with the sales manager Will. I was then contacted by James who made it all happen. I can’t praise James enough as he made the whole experience an efficient and pleasurable experience, something I wouldn’t normally say about buying a car. The showroom was some distance from me but worth the trip and when I collected the vehicle it was serviced and immaculate. Despite the travel I would undoubtedly return to Sinclair Ludlow for my next vehicle. First class all round - well done James.
24 de julio de 2026
Respuesta de Sinclair Group
Hi Michael, thank you for your glowing review! We are thrilled to hear that our team provided you with exceptional client service and made your car buying experience efficient and pleasurable. We take pride in delivering five-star service and it's great to hear that James went above and beyond for you. We look forward to serving you in the future at Sinclair Land Rover Ludlow.
Excellent service helpfull and patient.
1 de agosto de 2026
Respuesta de Sinclair Group
Hello Alan,
Thank you for your 5-star score and kind words following your recent visit to Sinclair Škoda Swansea!
We strive to provide the highest standards of customer service and are so glad we were able to assist you during your time with us.
We appreciate you sharing your experience and look forward to welcoming you back to Sinclair Škoda again in the future.
Kind regards,
Sinclair Group
The staff were excellent
The staff were excellent, and even though the site is under construction their attention to the smallest of detail was superb
17 de julio de 2026
Respuesta de Sinclair Group
Thank you for your wonderful review, David.
We’re delighted to hear that the team provided such excellent service and maintained a high level of care and attention throughout your visit. We really appreciate your understanding while work continues on site, and it’s fantastic to know that this didn’t detract from your experience with us.
Your kind comments will mean a great deal to the team. Thank you for taking the time to share your feedback.
Kind regards,
Sinclair Group.
My whole experience at Sinclair in…
My whole experience at Sinclair in Swansea was very welcoming.
Great communication and updates allowed me to plan, my contract and my time.
They wete very flexible and worked around my working day.
2 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your lovely review, Alison.
We’re delighted to hear that you felt so welcome during your experience with us in Swansea. It’s great to know that the team kept you well informed throughout and provided the communication and updates you needed to plan everything around your own schedule.
We’re particularly pleased that the team’s flexibility helped make the process fit comfortably around your working day. Thank you for taking the time to share your experience with us.
Kind regards,
Sinclair Group.
All good
All good. Friendly helpful staff.
It’s quite a thing changing a car but I was guided through the process very efficiently.
2 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your kind words! We are so happy to hear that our team was able to guide you through the car buying process efficiently. It was a pleasure helping you and we hope you enjoy your new car!
Kind regards,
Sinclair Group.
Friendly and helpful.
Friendly, informative and helpful staff. Elliott Doran was our first point of contact, a delightful young man.
2 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your lovely review, Mrs Richards.
We’re delighted to hear that you found the team friendly, informative and helpful throughout your experience with us. It’s especially wonderful to hear your kind comments about Elliott and the positive impression he made as your first point of contact.
We’ll be sure to pass your lovely feedback on to Elliott and the wider team. Thank you for taking the time to share your experience with us.
Kind regards,
Sinclair Group.
New car purchase
Really helpful and seamless service. Charlie made the experience of exchanging cars super easy. All sorted within a very short time frame. Recommend and I’ll for sure be back when I need another car.
3 de agosto de 2026
Respuesta de Sinclair Group
Thank you for the kind words, we are thrilled to hear that our service was helpful and seamless for you! We strive to make the car exchange process as easy and efficient as possible for our clients. We look forward to working with you again in the future.
Best wishes,
Sinclair Land Rover Cardiff
The Sinclair showroom in Newport have…
The Sinclair showroom in Newport have been fantastic in helping deliver a new car to us today. In particular Adam was very informative, attentive to detail and really helped us through the process smoothly. He was extremely polite and professional, and we would highly recommend to ask for him if you are looking to buy a new car.
Thank you very much to all at Sinclair Newport.
2 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your glowing review! Our team at Sinclair Newport takes pride in delivering excellent customer service. We are delighted to hear that Adam was able to provide you with a smooth and informative car buying experience. Thank you for recommending us!
Kind regards,
Sinclair Group.
Jonathan White gave excellent…
Jonathan White gave excellent assistance in completing the purchase
2 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your kind review, Raymond.
We’re delighted to hear that Jonathan provided excellent assistance throughout your purchase and helped make the process a positive one.
We’ll be sure to pass your comments on to Jonathan. Thank you for choosing us, and we hope you enjoy many happy miles in your new car.
Kind regards,
Sinclair Group.
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