I found the welcome at the MB dealership very welcoming.All the staff seem to be enjoying their work and this creates a good atmosphere. My sales executive Andy could not have been more patient and un... Ver más
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Consulta las opiniones de los clientes
My vehicle had to go into the garage at Sinclair Group due to a fleet recall issue that needed fixing. I waited whilst the work was completed. They also fixed a tyre pressure warning that had just pop... Ver más
Michael Green was exceptional! His product knowledge and patience really stood out as I was progressing through the selection and purchasing of my ID Buzz. I would really recommend Sinclair VW Van Cen... Ver más
I travelled from London to Wales for the third time for a new car, Sannan Morgan who is an outstanding salesman. He never lets me down. The service in London is completely different to the experience... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Concesionario de automóviles usados
- Mantenimiento y reparación de automóviles
- Taller de chapa y pintura
Sobre Sinclair Group
Escrito por la empresa
𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.
We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.
Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.
We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.
So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.
Información de contacto
Reino Unido
- www.sinclairgroup.co.uk
4,8
Excelente
6 mil opiniones
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Richard has been amazing
Richard has been amazing! I have been looking to get a new car for a while and we saw the polo 50 edition crystal blue. Richard was helpful all the way and was lovely to meet in person who made sure i was happy with the car. Would definitely recommend anyone to shop here if buying or getting a car on finance as if you definitely have richard too helping you, you will get the best!
12 de agosto de 2026
Respuesta de Sinclair Group
Thank you for the kind words! We are delighted to know that Richard provided you with exceptional service during your car buying experience. We take pride in making sure our customers are 100% satisfied with their purchase and we are thrilled to have met your expectations. Thank you for recommending us and we can't wait to see you back at our dealership!
Kind regards,
Sinclair Group.
No pressure to buy
Not a pushy salesman just helpful and explained everything clearly.
12 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your positive feedback! Our team at Cardiff strive to provide friendly and informative customer service. We're happy to hear that you had a great experience with us!
Kind regards,
Sinclair Group.
Respuesta de Sinclair Group
Hi Andy, thank you so much for your kind words! We're thrilled to hear that you enjoyed our location, facilities, and staff. We strive to provide the best experience for our clients and we're glad we hit the mark for you. We appreciate your support and hope to see you again soon.
Best wishes,
Sinclair Land Rover Hay-on-Wye
Very good customer service
Very good customer service. All questions answered, everything explained in detail and the whole experience was stress free.
10 de agosto de 2026
Respuesta de Sinclair Group
Hi Sharon, thank you for taking the time to share your positive experience with our client service team! We strive to make every interaction stress-free and are thrilled to hear that we were able to answer all of your questions and provide detailed explanations. Your satisfaction is our top priority!
Best wishes,
Sinclair Land Rover Hay-on-Wye
I made an inquiry via the online form…
I made an inquiry via the online form concerning a service issue that I needed clarification on prior to purchasing an extended warranty and service plan. Tina, a customer support adviser, called me back with a few hours and answered my question and then sent me an email laying everything out for me. Prompt and effecient service and I will now set up the service plan and the warranty
12 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Hi Robert, thank you for your review! We’re delighted to hear that Tina responded promptly and provided all the information you needed clearly and efficiently. We’ll be sure to pass your kind comments on to her. Thank you for choosing to take out your extended warranty and service plan with us.
Kind regards,
Sinclair Group
Had an absolute awful experience this…
Had an absolute awful experience this morning after booking a service online, arrived at garage to be told the online system doesn’t talk to the in person booking so no booking, showed his email
Confirmation and that my husband had previously paid for the second service to which he said No he hasn’t nothing on system- gave him dates and amounts and no still refused said it must be wrong they don’t take payment upfront and I would have to sort out myself with Stratstone. After numerous calls and thinking I would have to book the car in at Shrewsbury 70 miles away I made a call to Newport and was told yes my credit was against my vehicle ready for use unsure why the man at Cardiff turned me away. Lovely lady in Newport has now booked me in but absolute shambles
12 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Hi Lisa, we’re sorry to read about your experience and understand how frustrating this situation must have been.
We’ve shared your feedback with the Cardiff team so that they can look into the circumstances surrounding your booking and visit in more detail.
Thank you for bringing this to our attention, and we’re pleased to hear that our Newport team were able to assist with arranging your booking.
Kind regards,
Sinclair Land Rover Cardiff
Wayne connor the salesman was very…
Wayne connor the salesman was very helpfull polite not pushy and guided me through the process and keeping me in touch with the progress of buying the car
10 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your kind words about Wayne! We're thrilled to hear that he provided helpful and polite guidance throughout your car buying process. We'll be sure to pass along your compliments to him. Happy driving!
Kind regards,
Sinclair Group.
Called at 12.50 to book a service was…
Called at 12.50 to book a service was told someone would call me back. Now 17.20 still no call. Must be extremely busy so will need to look elsewhere
11 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Hi Teresa, thank you for your feedback, and we’re sorry to hear about your experience. We appreciate how frustrating it is to be told you’ll receive a call back and then not hear from us.
This isn’t the level of service we aim to provide, and we apologise that we let you down on this occasion. Your feedback has been shared with the team so that we can address this and improve our follow-up going forward.
Kind regards,
Sinclair Jaguar Newport
A very high standard of customer…
A very high standard of customer service. They dealt with replacing my father’s almost new Audi A5 Avant after a critical failure in a very professional, pragmatic and empathetic manner. A big thanks to Phil Morgan for quickly coming to an agreeable resolution.
7 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Thank you for your kind words! Our team takes great pride in providing exceptional customer service and we are so glad to hear that we were able to assist you and your father in a timely and empathetic manner. We will make sure to pass along your thanks to Phil Morgan. Thank you for choosing us for your Audi A5 Avant replacement.
Very polite and knowledgeable regarding…
Very polite and knowledgeable regarding the products . Excellent follow up service.
The sales gentleman , Adam in particular was very helpful .I have owned a Mercedes for approximately forty years , with a three year change , and I have always found the product and the staff excellent
2 de agosto de 2026
Respuesta de Sinclair Group
Hi Sandra, thank you for your wonderful review and for choosing Mercedes-Benz for so many years! We’re delighted to hear that Adam provided such polite, knowledgeable and helpful service, with excellent follow-up throughout. We’ll be sure to pass your kind comments on to him and the team.
Kind regards,
Sinclair Group
Very good service
Very good service. Most helpful. Would highly recommend this dealership.
8 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your kind words! Providing exceptional service is our top priority and we are delighted to know that we were able to exceed your expectations. Thank you for choosing our dealership and we appreciate your recommendation!
Kind regards,
Sinclair Group.
Great experience
Great experience overall with one hiccup on a way. Time efficient and can tell they value every customer.
2 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your positive review! We strive to provide a top experience for all of our customers and we apologise for any inconvenience that may have occurred. Your satisfaction is important to us and we appreciate your business.
Kind regards,
Sinclair Group.
Would recommend to anyone
From start to finish sales and reception staff were so professional and helpful made buying a car a enjoyable experience
31 de julio de 2026
Respuesta de Sinclair Group
Hi Ashley, thank you for your lovely review! We’re delighted to hear that our sales and reception teams were professional and helpful throughout, making the purchase of your new car such an enjoyable experience. We hope you’re enjoying it! 😊
Kind regards,
Sinclair Group
We had an excellent salesman
We had an excellent salesman, who guided us through the process excellently! He corresponded with us closely and explained the process in detail.
2 de agosto de 2026
Respuesta de Sinclair Group
Hi Mrs Williams, thank you for your kind words. Our team takes pride in providing excellent client service, and we're glad to hear that you had a great experience with our salesman. We're always here to guide you and make the process as smooth as possible. Thank you for choosing our business!
Best wishes,
Sinclair Land Rover Swansea
Great customer service
The staff at BYD were helpful in helping us choose our vehicle. Provided informative information regarding the BYD seal U and provided many options and took I our considerations into thought when securing our deal. Excellent customer service.
1 de agosto de 2026
Respuesta de Sinclair Group
Hi Mr Patel, thank you for your lovely review! We’re delighted to hear that the team provided helpful and informative guidance while you were choosing your BYD SEAL U, taking your requirements into consideration to find the right deal for you. We hope you’re enjoying your new vehicle! 😊
Kind regards,
Sinclair Group
Helpful and efficient staff made the…
Helpful and efficient staff made the purchase easy and hassle free. They were always approachable, knowledgeable and friendly.
The product is very good and we are very happy to have done business with Ffion and Harry, two gems and a credit to the company.
Thank you.
8 de agosto de 2026
Respuesta de Sinclair Group
Hi Raymond, thank you for your lovely review! We’re delighted to hear that Conner guided you patiently and seamlessly through the entire process, making the purchase of your beautiful BYD ATTO 2 such a positive experience. We’ll be sure to pass your kind comments on to him. We hope you’re enjoying your new car! 😊
Kind regards,
Sinclair Group
Good staff are everything!
Conner had the patience of a saint. He took us through the process of buying our beautiful ATTO 2 seamlessly, from showing us how to start the car in the first place and talked us through the whole process. Overall it was a very positive experience.
8 de agosto de 2026
Respuesta de Sinclair Group
Hi Raymond, thank you for your lovely review! We’re delighted to hear that Conner guided you patiently through the whole process and made buying your beautiful BYD ATTO 2 such a seamless and positive experience. We’ll be sure to pass your kind comments on to him. We hope you’re enjoying your new car!
Kind regards,
Sinclair Group
Fantastic service quick, easy and effortless !
From start to finish steve Coleman from sinclair made my experience Purchasing a van simple and stress free steve found the perfect van for me and within the budget stated I wouldn't hesitate in recommending steve to my friends,family and clients.
Thank you so much
3 de agosto de 2026
Respuesta de Sinclair Group
Thank you for your kind words! We are thrilled to hear that Steve made your van purchasing experience stress-free and found the perfect van within your budget. We appreciate your recommendation and hope you enjoy your new van!
Kind regards,
Sinclair Group.
Sinclair Audi Swansea awful experience!
Just visited Swansea Audi, such awful service. Nobody acknowledged us and checked if we needed anything. We were looking at new cars for my daughter and I wanted some information about the new Audi A6 Allroad, but all four of us agreed, awful service.
I went upto the girl on reception, who was on her phone, and explained this and our disappointment, but just received an insincere apology. Awful!
8 de agosto de 2026
Opinión espontánea
Respuesta de Sinclair Group
Hi there, we are so sorry to hear about your recent experience at Swansea Audi. This is not the level of service we strive for and we would like to make things right. Please reach out to us so we can further address your concerns. Thank you.
Knowledgeable and helpful
I've Recently purchased my vehicle from a very helpful salesperson, She was very knowledgeable in all aspects of makes, models and what offers where available.
31 de julio de 2026
Respuesta de Sinclair Group
Hello Nicola,
Thank you so much for this 5-star score and for sharing your positive experience following your recent purchase at Sinclair SEAT Swansea!
We take pride in our knowledgeable and helpful team who can guide our customers through the SEAT discovery and buying process.
We wish you many happy years and miles in your new SEAT car and look forward to welcoming you back to our Swansea showroom again in the future.
Kind regards,
Sinclair Group
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