Third Merc,very happy with knowledge of staff, also pleased with all staff, especially Sam.

Overall great service. The staff were very friendly and knowledgeable. Carwyn supported me through the buying process very well, I was given regular updates and I am very happy with my experience with BYD Cardiff.

The facts. Sinclair BYD was a simple process with no pressure sales. They made a competitive offer explaining the whole process and accurate timing for the purchase. Questions I raised over the period before collection were all satisfactorily answered fully to my expectation, and the process seamlessly delivered. Staff were extremely accommodating and helpful, as to me the purchase was by far the most I had spent on a car, which sometimes doesn’t feel easy. But I had no issues. Would recommend the whole team involved without any doubt. Delivering a wonderful experience and fantastic car. Thank you all, Ian

The staff are what make this company great. This is our fourth purchase with Sinclairs and on every occasion the customer care is a stand out feature. On this occasion Cerys at BYD Pencoed deserves a shout out. She is patient, knowledgeable and a pleasure to deal with. We've had Mercedes, Audi and now BYD and every time it's been, what could be a difficult experience, very easy and enjoyable indeed.

The sales consultant (Nicholas Jones) was very helpful and took his time to explain everything , it was not rushed. This took place approx 2 weeks before I took delivery of the new car on the 2nd Sept 26. Taken altogether it was a good experience. When phoning VW Sinclair, Swansea, the staff were polite and quickly put me through to the correct person.

2nd Defender purchase. Swansea and Chey in particular have been faultless with customer service. Came to Swansea because the model was not available elsewhere due phase out of the JLR V8. Will be using Sinclair Swansea for all future business based purely on this purchase despite the 200 mile journey from my home.

Thank you Chey and Sinclair Swansea

Fantastic service and communications very easy to get it done well done George

Buying a VW Polo was our first experience of visiting a VW garage which we found very welcoming with tea, coffee and Welsh cakes available when we arrived.
The staff were very helpful, courteous while professional at all times. I was shown a number of cars on the computer screen, however, nothing jumped out at me so much as the one in the showroom and when I asked if I could have that one there was no hesitation. This car was extremely well presented and I fell in love with it as soon as I sat in it.
I asked my wife if she felt the same and that was the one we have now purchased and driven from the showrooms.
All in all it was a wonderful experience and we have only the staff to thank for such an amazing purchase.
We would certainly recommend Sinclair Bridgend to all our family and friends.

This is the third Range Rover I purchased from Sinclair Land Rover and received exemplary customer service from Sean Watkins in sales.

Great service from start to finish.

From the Directors to Senior Management and Sales Team, thoroughly recommended.

Customer service is most definitely 5 start.

Great buying experience from the team in particular Rob Edmunds good Comms from start to finish made provision for me to test drive multiple vehicles, also the car was in a different dealership so arranged for it to be delivered to view prior to purchasing. Also made arrangements for delayed pick up as I was away for the weekend pop in have a look around you never know what you might find

Friendly staff and knowledgeable

Very friendly, knowledgeable, efficient and extremely helpful

Very professional

Great staff , Richard was amazing and couldn’t do enough for us

From start to finish the team at Mercedes Bridgend made the whole process of buying my A Class an absolute pleasure. Aleays friendly, accommodating and knowledgable. The process was facilitated by David the salesman who is one of the best I've encountered through 30 years of car buying. Fair, honest and alway explained the benefits of options. No nonsense handover and a confident sendoff with options for help if needed. All in all, a highly enjoyable experience. Excellent main dealer service. Top marks and thank you MB.

Amazing service from Adam Jackson. Could not fault any aspect of my experience. Returning to the brand from a long absence I was torn between two models and as it was such an expensive purchase I was agonising over my decision. Ultimately, Adam gave me a superb service, patient and courteous and helped me in my decision making process. Factory ordered my dream car and could not be happier. 5 star dealer and 5 star sales executive. Well done!

Excellent service from start to finish, personal and professional service, attention to detail and personal needs, efficient and timely delivery.

Excellent service from Danielle. Great communication at every stage.

After choosing to buy an all electric car from these people was a pleasant experience to start.
In completion of the deal and walking out to our used EQB 250+.
A session on how the screen worked was more important than showing us how to actually plug up the car and charge it. Only 60% battery was on the car for our 1.15hr drive home.
So we were completely on our own from then on. Also we were told there was only one key but was reassured as it was a ex demo car the key was at the Bridgend garage. So another setback.
9 weeks we had to wait for he 2nd key to materialise after god knows how many inquiries from our part. Kaine who we purchased from never rang us once to see how we were getting in with the car and when we had to return to the garage to have to new key coded he never came to ask anything.
So from this experience we will not be returning to the Cardiff garage again.
Shocking experience.