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Sky - Westfield London, White City Opiniones 

78
•
TrustScore: 4.5 sobre 5

4,4

Proveedor de servicios de telecomunicaciones
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Ariel Way, W12 7GF London, England, GB

•
020 3422 3610

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Absolutely disaster and no customer and technical service at all. We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi. We came on Friday and spoke with the Sales Assistan... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mofazzal Al Hamdolilah was very very helpful. I had a very beautiful and easy going experience going through this transaction. If I was to recommend anyone it would be this gentleman. He has my gratit... Ver más

Valorada con 1 estrellas sobre 5

This has been an absolute nightmare. I waited three days without any payment and lost £450 when the engineer came to repair the system. However, he wasn't professional enough, even after three visits... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and exp... Ver más

Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.

Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

78 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(78)

10.903 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Absolutely disaster and no customer and…

Absolutely disaster and no customer and technical service at all.

We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi.
We came on Friday and spoke with the Sales Assistant which was more into try to push for add on service that actually understanding our need, we agreed on the contract and we never receive an email with the confirmation (we had received immediately when we signed for the wifi the year before). The solution from the sales assistant was sending us home as “for sure we will receive the email, tracking number and the box by tuesday, otherwise just come back here on Wednesday” Guess what? Obviously the parcel, email etc.. nothing came. On Wednesday after one hour journey, we want back to the same sales assistant, which again instead of being pro active and help us, he literally just give us his Sky phone on our hands and let us sorting out the problems ALONE with customer service for more than 40minutes.
Whats the point for us to come back in store? if in the end this person was of not help and only interested in selling to make his own commission. We could have just call from our home. Furthermore he left us alone dealing with customer service for ONE HOUR ON OUR OWN WITHOUT ASSISTANCE. The end of it was us sorting out nothing and wait for one more week we hopefully some solutions.

29 de julio de 2026
Opinión espontánea
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Respuesta de Sky - Westfield London, White City

Hi Erica. Thank you for taking the time to share your experience.

I'm sorry to read about the difficulties you've faced trying to add Sky Ultimate TV to your existing broadband service.

From what you've described, I can appreciate how frustrating it must have been to leave the store expecting confirmation of your order and delivery details, only for no email, tracking information or equipment to arrive as expected.

Having to make a further journey back to the store and then spend a significant amount of time speaking to customer services without receiving the support you needed would understandably leave you feeling let down.

I'm particularly sorry to read that you felt unsupported during your return visit and that the experience left you feeling that resolving the issue was being left entirely to you.

This isn't the level of service we aim to provide, and I understand why you're disappointed.

Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle

Valorada con 5 estrellas sobre 5

Wonderful experience

Wonderful experience. I bought my new iphone 17 promax with Joanna’s amazing help. She was of great help in finding us whats the best for us and choosing a plan more flexible and efficient for me.

14 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from Noor

Excellent service from Noor, very thorough and in-depth. Answered all my questions and provided me with excellent products. Thank you Noor.

6 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had such a wonderful experience…

Had such a wonderful experience Mofazzal! He greeted us, walked us through everything and answered questions we didn't even know we had. He was very patient and made is laugh.

Such great service from Mofazzal and sky 🩷

2 de mayo de 2026
Opinión espontánea

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