Sky - Westfield London, White City Opiniones 

78
TrustScore: 4.5 sobre 5

4,4

Ariel Way, W12 7GF London, England, GB


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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Absolutely disaster and no customer and technical service at all. We wanted to add the Sky Ultimate Tv package as we already have the Sky wifi. We came on Friday and spoke with the Sales Assistan... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Mofazzal Al Hamdolilah was very very helpful. I had a very beautiful and easy going experience going through this transaction. If I was to recommend anyone it would be this gentleman. He has my gratit... Ver más

Valorada con 1 estrellas sobre 5

This has been an absolute nightmare. I waited three days without any payment and lost £450 when the engineer came to repair the system. However, he wasn't professional enough, even after three visits... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and exp... Ver más


Información sobre la empresa

  1. Proveedor de servicios de telecomunicaciones

Escrito por la empresa

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

78 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(78)

10.857 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Sky put the phone down on me and we…

Sky put the phone down on me and we had no Sky at all during BAFTAs. Guess they have streaming problems.

22 de febrero de 2026
Opinión espontánea
Logotipo de Sky - Westfield London, White City

Respuesta de Sky - Westfield London, White City

Hi,

Thank you for sharing your experience. Having your service drop out — and being disconnected when trying to get help — is incredibly frustrating, especially during a major event like the BAFTAs. You should always be able to rely on your service and reach support without being cut off.

If you’d like us to look into anything specific or help get things back on track, we’re here and happy to support.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Valorada con 1 estrellas sobre 5

Sky don’t give a damn about loyalty.

27 years as a loyal customer (VIP) member, what a joke.
My subscription has increased by 10 percent and as a OAP i just can’t afford it anymore.
When I contacted Sky they couldn’t give a damn and just handed me over to the cancellation department which were equally unhelpful, I expected them to try and retain me but no.
If this review stops even one person from this greedy organisation I’ll be happy.

20 de febrero de 2026
Opinión espontánea
Logotipo de Sky - Westfield London, White City

Respuesta de Sky - Westfield London, White City

Hi Howard,

Thanks for your review. After 27 years with us, you should always feel valued and supported — especially when rising costs are a concern. Being passed straight to cancellations without anyone taking the time to understand your situation or explore options with you isn’t the experience we want for any customer, and I understand how disappointing this felt.

If you need any more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Valorada con 5 estrellas sobre 5

I walked into the Westfeild London…

I walked into the Westfeild London store to talk about broadband deals and was met with incredibly customer service by Azmul and Harshil! They were very patient with me, with my many questions and explained everything single breaking down each product what the benefits are to me and what it would cost me and ultimately save me in the long run! 10/10 experience

22 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unhappy with service

Everything they loose your phone even tho your paying for it and when you want to send back a phone they csnt send you a temporary phone

20 de febrero de 2026
Opinión espontánea
Logotipo de Sky - Westfield London, White City

Respuesta de Sky - Westfield London, White City

Hi Stuart,

Thank you for taking the time to share your feedback. I’m really sorry to hear about the experience you’ve had — especially the stress of being without your phone and feeling unsupported during the process.

I’m also sorry for the confusion around temporary phones. While we don’t provide loan devices as part of our service, we should always explain your options clearly so you know what to expect and aren’t left without information or help.

If you'd like to discuss this in more detail, please get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Michelle

Valorada con 1 estrellas sobre 5

Terrible at giving me the help I…

Terrible at giving me the help I required to rectify the issue. Do not recommend sky to anyone

18 de febrero de 2026
Opinión espontánea
Logotipo de Sky - Westfield London, White City

Respuesta de Sky - Westfield London, White City

Hi Lee

Thank you for taking the time to share your feedback. I’m really sorry to hear that the support you received didn’t give you the help you were looking for. When you reach out for help, you should feel listened to and guided toward a solution, and it’s clear this wasn’t your experience.

I really want to understand what happened so I can review things properly and make sure you get the right support. Please get in touch with a brief reference to this review, and I’ll take a closer look at your situation.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click


Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Nicole



We want to understand what happened so we can review things properly and make sure you get the right support

Valorada con 5 estrellas sobre 5

Joanna at the Sky store in Westfield…

Joanna at the Sky store in Westfield was absolutely brilliant. She took the time to properly sort out my Sky TV and broadband package and made the whole process so easy and stress-free.

I’ve never been into a Sky store before and honestly didn’t think I ever would — but after this experience, I don’t think I’ll ever use the phone service again.

I’m going back to get my phone sorted too. Highly recommend asking for Joanna if you’re visiting the store!

18 de febrero de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

I want to talk to someone on SKY !

I rang to purchase a new data plan for both my phones?
9 minutes was completely WASTED by being pushed around by SKY’s useless software or AI chat system?
The SKY agent on the phone was BRILLIANT and very helpful but to get to her was a complete NIGHTMARE !!
Do something SKY !!

17 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service from Shabaz…

Great customer service from Shabaz popped into sky at Westfield sheperds bush solved my problem in 15 mins after having to spend 9 hours on phone calls to call centre all staff should be as accomplished as shabaz many thanks

15 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service Great Deals

I was served by a very nice young lady called Joanna. She was able to sort out my new contract for a mobile phone and iPad and she linked it all on MySky app. She was very professional very polite and very approachable.

9 de febrero de 2026
Opinión espontánea

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