Sky Parking Services Opiniones 

235
TrustScore: 2.5 sobre 5

2,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I would not recommend choosing this company for two main reasons. Firstly, you end up paying airport parking fees each time—£13 when entering and another £13 when exiting, which adds an extra £... Ver más

Valorada con 1 estrellas sobre 5

Transfer driver on arrival used mobile phone non hands free in early hours of the morning down country lanes. Found this very unprofessional and unsafe. Upon picking up it took 40 minutes and several... Ver más

Valorada con 4 estrellas sobre 5

Having used SP in the past we were more than happy with the service when going into booking this trip away I stupidly managed to book the wrong dates in the excitement of getting our upcoming hol... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had made a booking for my son and his partner for a lounge at Heathrow. 4 days prior to them flying I realised I could not access a swathe of emails due to a computer issue. I emailed the helpdesk... Ver más

Información sobre la empresa

  1. Agencia de viajes
  2. Parking

Información proporcionada por diversas fuentes externas

We compare airport parking and lounges at all major UK airports.


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

235 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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No ha contestado las opiniones negativas

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2,4

Todas las opiniones

(235)

12 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Do not use

Do not use. Prices are extremely higher than going direct with the same providers. They are fed inflated prices to facilitate discounts but still higher than going direct. £55 after discount where direct cost is £45.

11 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could leave zero stars that would…

If I could leave zero stars that would be more like it!
Rang on arrival as requested 2am in the morning - actually still waiting for my car at 6am in the morning (literally still stood in the airport car park writing this)
Rang numerous times to be told 20minutes each time…..

I have to you children with me as well which makes it even worse than it already is!

Shocking customer service & highly disappointed cold and tired family still waiting for the car!!!!!

10 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shocking

Shocking. No contact number to ring them at stansted airport .
Will never use again.
Want to updated car details as our car has severly broken down and we fly on friday.
This has now been rectified and happy to ammend the review

3 de octubre de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

Hi Darren,

We currently do not provide a telephone support service for booking amendments, as we offer several convenient contact methods through our website to assist our customers with their needs. According to our records, we received your email today and promptly made the requested changes to your booking.

We want to highlight that this was our first interaction with you. While we respect every customer's right to provide feedback, we feel that a 1-star review might not entirely reflect the efficiency and promptness of our service. We are committed to providing exceptional service and are here to assist with any further needs or concerns you might have.

Valorada con 5 estrellas sobre 5

Great company n price

I found these via wowcher and was delighted with the price how easy it was too book and the communication via email I had accidentally deleted my confirmation email but I got in touch n was sent it in minutes deffo use again

26 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Due to unforeseen circumstances I had to amend my booking on two separate occasions and this was done immediately without any fuss by email. I recommend anyone who needs airport parking to use Sky Parking Services

20 de septiembre de 2023
Opinión espontánea
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Respuesta de Sky Parking Services

Top review Colin, many thanks.

Valorada con 5 estrellas sobre 5

Cancellation of airport lounge

Our holiday was cancelled by Jet2, and sky parking services cancelled and returned our money for the airport lounge immediately without any problems

17 de septiembre de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

Thanks Kathrine.

Valorada con 5 estrellas sobre 5

Fantastic service from these guys…

Fantastic service from these guys changed my vehicle after my initial booking sent an email to ask for everything to be changed swapped everything over for me no problems at all

10 de septiembre de 2023
Opinión espontánea
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Respuesta de Sky Parking Services

Many thanks Stephen Happy to help. SPS

Valorada con 5 estrellas sobre 5

Needed to change car details

Needed to change car details, no problem, great customer service 👌

7 de septiembre de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

Very happy to help Alun. Greatly appreciate the review. SPS

Valorada con 5 estrellas sobre 5

Booked Luton Park and ride at luton…

Booked parking with sky parking services and although the company we booked with them know as luton park and ride at airport caused heaps of problems sky parking services have been absolutely amazing at helping us resolve the issue from reimbursing the cost of the booking to advising us on how to move forward.

They've gone above and beyond to resolve the issue and it's been gratefully appreciated.

26 de julio de 2023
Opinión espontánea
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Respuesta de Sky Parking Services

Very pleased we could fix this for you Nazish, and thank you for the great review. SPS

Valorada con 5 estrellas sobre 5

Great service

Had problems with airline keep changing flights,sky parking were really good about changing our parking and our lounge time, with no Fuss really easy

31 de agosto de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

Thanks Margaret, very happy to help.

Valorada con 1 estrellas sobre 5

Following a review of a poor service at…

Following a review of a poor service at the escape lounge in Stansted Sky parking services offered to investigate a complaint about the poor service I received. I have now sent two emails asking for my complaint to be investigated but after a week I have not even received an acknowledgement email!!! They were quite right to identify that they are the booking agents and not directly responsible for the staff at the escape lounge, but why offer to help and then not respond?

1525 hrs on 14/8/23I have just been contacted by a gentleman called Will from Skyparking services accusing me of starting a vendetta against their company. He blamed his gruff demeanour on his Nationality and to say I was disappointed by his approach would be an understatement. I hope the call is recorded as Wills boss should listen to his very poor customer service. Once again I am left nothing but disappointed by a company who clearly cannot take feedback. He seemed solely focused on blaming me and not the fact that after his company offered to advance the complaint on my behalf, they failed to respond in a timely manner. VERY disappointing.

21/08 I have reread my second review and noticed that I mistakenly did not place the word NOT before the words directly responsible, and it is clear this was a genuine error as I acknowledge that SPS are booking agents. SPS did not respond to two emails I sent which was the basis of my grievance but now that has been rectified.

27 de julio de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

Details have been sent to Holiday Extras who will look into this.
Complaints procedure is via info@skyparkingservices.co.uk not trustpilot.

SPS does not own or operate any airport lounges or employ any lounge staff as indicated by Mr Wratten
"They were quite right to identify that they are the booking agents and ---directly responsible for the staff at the escape lounge" Totally false.
SPS

Valorada con 2 estrellas sobre 5

Bit of confusion

Turned up and there was no car park. Did manage to get a full refund and was also reimbursed for another car park we managed to book.

10 de agosto de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

No scam Joshua as you now know and have been fully reimbursed.
Sincere apologies Joshua to you and your family. Totally out of our control and we will cover the parking costs and assist with future travel.
SPS.

Valorada con 5 estrellas sobre 5

Such a great service

Such a great service. I’ve used then several times abd already booked for the next two holidays. So convenient, always punctual and very friendly.

7 de agosto de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

Many thanks John, great review from our valued customer

Valorada con 5 estrellas sobre 5

Amazing booking service and amazing…

Amazing booking service and amazing parking. I needed to change my parking the night before and it was no trouble!

26 de julio de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

Just enough time to amend Kirstin and all good. Many thanks for the excellent review.

Valorada con 5 estrellas sobre 5

I inadvertently booked the incorrect…

I inadvertently booked the incorrect terminal lounge. Sky parking services sorted it with less than 24 hours to go - amazing service. Would recommend. Thanks 😊

5 de agosto de 2023
Opinión espontánea
Logotipo de Sky Parking Services

Respuesta de Sky Parking Services

Very pleased all sorted for you and thanks for the great review.

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