Skyscanner Opiniones 146

Respuesta de Skyscanner

23 mar 2026

Hi,

Thank you for taking the time to share your experience. We’re sorry to hear that your booking has been cancelled.

Skyscanner is a travel search website and doesn’t handle bookings directly. When you select an option on our site, you’re redirected to a travel provider to complete your booking. That said, our team will help where they can.

If you can contact our support team using the form below, and attach your booking confirmation. One of the team will get back to you shortly:

https://help.skyscanner.net/hc/en-gb/requests/new

Kind regards,

Neil

Respuesta de Skyscanner

18 mar 2026

Hej Pia

Tak, fordi De har taget Dem tid til at dele Deres feedback, og jeg forstår, at De er usikker på, hvilke dokumenter der kræves i lufthavnen og ved check-in.

Ifølge vores system ser det ud til, at De har foretaget Deres booking hos Sembo.

Som en rejsesøgemaskine (eller prissammenligningssted) er Skyscanner et værktøj, der hjælper rejsende med at planlægge deres rejser og finde de bedste rejsearrangementer, men vi tager ikke imod bookinger eller betalinger. Derfor har du ingen indsigt i din booking, at du har booket hos rejseudbyderen eller din aktivitet, når du først er blevet omdirigeret til rejseudbyderenshjemmeside.

Når det er sagt, vil vi meget gerne hjælpe Dem yderligere. Vi kontakter Dem direkte via e-mail for at indsamle flere oplysninger og hjælpe Dem yderligere - tjek venligst Deres indbakke.

Hilsen,

Seongju - Skyscanner Support

Respuesta de Skyscanner

5 feb 2026

Hello,

Thanks for your review and for sharing your feedback. We're sorry to hear you've had this problem.

To give you some context, as a travel search engine, we rely on the pricing and availability data that we receive from our travel providers. We aim to ensure all the information you see on our site is accurate, but if there can be technical reasons for issues like this happening.

If you're still experiencing this, can you please get in touch with us directly so we can investigate further? It would be helpful if you could share the flight details, and the provider you are attempting to book with. You can contact us via the link below, and someone from our Support Team will get back to you: 

https://help.skyscanner.net/hc/en-gb/requests/new

Thank you and we hope to hear from you soon.

Claire - The Skyscanner Team