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Snickersdirect Opiniones 418

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TrustScore: 4 sobre 5

3,8

Tienda de ropa
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We use Snickers Direct all the time & can honestly say that their service is excellent. If anything that I order is out of stock , they tell me when it is due & give options that are available if I w... Ver más

Valorada con 5 estrellas sobre 5

Snickers was recommended by another worker. First time ordering from them. Was little confusing to order since they're located in the UK and I'm in the United States. Had US currency option but someho... Ver más

Valorada con 3 estrellas sobre 5

Ordered on a next day delivery service, still not received the goods 5 days later and won't be receiving today either. Company uses Yodel who are well known for this. They are delivering to a busine... Ver más

Valorada con 1 estrellas sobre 5

Don’t expect your order to arrive quickly always the same responses items not in stock awaiting delivery etc and you have to pay for returns so by the time your refund lands if you need to return anyt... Ver más

Información sobre la empresa

  1. Tienda de ropa

Escrito por la empresa

The world's biggest retailer of Snickers Workwear - biggest stocks and next day delivery.

Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

418 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 12% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I order what I wanted took money then…

I order what I wanted took money then have a email saying it's out off stock not good at all and still waiting for them.

1 de noviembre de 2024
Opinión espontánea
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Respuesta de Snickersdirect

Hi Michael,

You ordered and paid for goods, there was a delay on them arriving at our UK warehouse so we sent you the email informing you of this delay - the original lead time given on the website was 3-5 days and this looks like it will be a couple of days longer.

I'll get this chased up on Monday and let you know more then.

Valorada con 2 estrellas sobre 5

I haven’t received the item

7 de diciembre de 2024
Opinión espontánea
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Respuesta de Snickersdirect

Hi Lauren,

The parcel was sent the same day on a next day service, we emailed you the tracking and if you login to your account you can see the tracking - you can also use the Yodel app to arrange for the parcel to be collected from a collection point.

The courier has been unable to deliver and needs more information, both us and them have been trying to contact you to sort it out. If you could use the Yodel app to help them (you'll need the tracking number in your account order history or on one of the emails) you can help them resolve it and get it delivered.

Also we're available via email sales@snickersdirect.co.uk and also via the telephone 01254 317001 to help which are the quickest way or resolving things.

Valorada con 1 estrellas sobre 5

Took way too long for order to be…

Took way too long for order to be received and when I asked about the order they said I’d have to pay the custom fees. Which was never said when ordering

26 de noviembre de 2024
Opinión espontánea
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Respuesta de Snickersdirect

Hi Eric,

You ordered from a UK site and we sadly can't control import duties which may or not be applicable depending upon your shipping address which was in this case the USA.

Valorada con 2 estrellas sobre 5

Poor quality zippers

I bought Snickers Allroundwork winter coat, the long version. After one season the zipper broke. They changed it free for guarantee, but the changed coat’s zipper also broke after one season and they didn’t change it anymore.

3 de diciembre de 2024
Opinión espontánea
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Respuesta de Snickersdirect

Hi Viktoria,

I can't find an order on our system for you, I've requested details via email.

Valorada con 3 estrellas sobre 5

Snickers direct are faultless let down by using yodel !!

Snickers direct are faultless as usual, I wouldn’t use anyone else. Just a shame they are let down by using yodel to deliver their items. My items didn’t turn up the first day as stated on the app, and on the second day the items were marked as delivered within the time slot specified but didn’t actually turn up till nearly 2 hours after.

28 de noviembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Dishonest

Over priced, they claim next day delivery but after you order you'll receive an email stating that the item you ordered isn't in stock and you'll have to wait (even though the website claimed it was in stock before ordering) But this is the best part, when you order from them you pay for the delivery charge which is usually £5 or £6 pounds, but if you return an item you pay again to return the item and then they also take £5 or £6 from your refund! Why? Who knows, since you have paid for the delivery and return why are they taking this money?

20 de septiembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Took 5 days to get to me which is to…

Took 5 days to get to me which is to long that’s the couriers fault, no option to leave in safe place or redirect to pickup point ,was told it was the way snickersdirect account was set up with yodel, workmen that wear workwear are not at home during the day so should be an option.

8 de noviembre de 2024
Opinión espontánea
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Respuesta de Snickersdirect

Hi Gavin,

Thanks for your feedback. We've taken this onboard and from this week customers will be able to request leave safe or pickup points in their orders via the courier app.

Valorada con 1 estrellas sobre 5

I did not recieve a tracking number

I did not recieve a tracking number

10 de octubre de 2024
Opinión espontánea
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Respuesta de Snickersdirect

Hi,

I've requested more details to look into this but didn't get a reply via the Trust Pilot system. All I have to go on is the name "Mn" - if you could get in touch 01254 317 001 we can help. Everyone receives a full tracking reference and updates via email and also within your account.

Sometimes emails from couriers and ourselves end up in Spam folders so you could try there.

Valorada con 1 estrellas sobre 5

Absolute bad company and they won’t do…

Absolute bad company and they won’t do refunds When they cock up and after service is disappointed

8 de octubre de 2024
Opinión espontánea
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Respuesta de Snickersdirect

As we've explained to Paul in his torrent of bad language, bullying and personal abuse to staff, as soon as we receive his trousers back we will process an immediate refund. We arranged a collection as promised and as soon as they are received and checked we will process his refund.

Name calling, balling expletives down the phone and bullying young female members of staff is something we will simply not tolerate.

Additional information:

We received the trousers back only to find they had clearly been worn, were full of marks and stains and the holster pocket was ripped. We were told by Mr. Weaver they just didn't fit and hadn't been worn apart from trying them on.

Valorada con 5 estrellas sobre 5

An efficiency

There was a slight misunderstanding with invoice rectified quickly and efficiently

6 de octubre de 2024
Opinión espontánea
Logotipo de Snickersdirect

Respuesta de Snickersdirect

Hi Haydn,

I've looked at your order and only see one charge? Could you drop us an email sales@snickersdirect.co.uk or call us on 01254 317001 and we can look into this further?

Thanks.

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