I have just booked my second ski holiday with snowtrex this year.its simple pick up the phone you get a highly professional young man who understands your requirements . Its always efficient and off... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fairly easy to use website. Could still be improved but works well. Staff very helpful when speaking on phone, but could look into queries, find out small specific questions and return with a reply, w... Ver más
We stayed at schillerhof in Bad Gastein as a family of four. Spacious well equipped accommodation in very accessible resort. Enjoyed the relaxing pool and sauna within the accommodation and the lively... Ver más
Since a friend sold his Swiss ski lodge a few years back I have had to source my own winter trips. The choice across European resorts is extensive with Snowtrex. I find the accommodation ratings alig... Ver más
Información sobre la empresa
Escrito por la empresa
SnowTrex holidays are characterised by simplicity and clarity and are based on the customer's expectations on individuality and service. Our packages include accommodation and lift passes, as well as different extra services such as ski lessons and equipment hire. In most resorts, a wide selection of different accommodations and categories is offered, so that different target groups can find a suitable offer. Holiday categories based on different demands, such as family-, spa- or luxury holidays, help customers find suitable offers. SnowTrex – individuality and service!
Información de contacto
Bonner Str. 484-486, 50968, Köln, Alemania
- +44 20 336 533 13
- info-uk@snowtrex.com
- www.snowtrex.co.uk
4,8
Excelente
169 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Prompt reply to an 'on request' booking.
15 de julio de 2026
Excellent customer service. Competitive prices.
18 de enero de 2026
Respuesta de SnowTrex UK
Dear customer,
Thank you very much for your positive feedback regarding our customer service.
Kind regards,
Your SnowTrex team
Job done
We have booked with Snowtrex a few times now. On this occasion we had to leave our trip to last minute and the team at Snowtrex were fabulous. They helped us achieve a ski holiday that is well needed with their professional and friendly service. We would highly recommend Snowtrex for a skiing holiday as they can provide all you need for your trip. Good Job!!!
5 de marzo de 2026
Respuesta de SnowTrex UK
Dear customer,
We are delighted to receive your positive feedback and are very pleased to welcome you back as our customer!
Kind regards,
Your SnowTrex team
Fantastic prices, careful with last minute booking
Fantastic site and great prices with included ski pass.
Just be careful to make 100% sure your booking info is correct if travelling less than 42 days away as they have absolutely no grace period for changing the booking.
12 de febrero de 2026
Respuesta de SnowTrex UK
Dear Customer,
Thank you very much for your positive review. We are delighted to hear that you are satisfied with our offers.
All cancellations and rebookings are handled in accordance with our Terms and Conditions. Where possible, we are happy to consider whether a goodwill gesture might be offered. In this case, we were able to offer a rebooking fee instead of a cancellation charge.
Kind regards,
Your SnowTrex team
Respuesta de SnowTrex UK
Dear customer,
Thank your for your feedback!
Kind regards,
Your SnowTrex -team
Snowtrex friendly competent staff and value for money.
I have just booked my second ski holiday with snowtrex this year.its simple pick up the phone you get a highly professional young man who understands your requirements . Its always efficient and offers great value. My family all use Snowtrex since they were children. They offer professional service at a great price in good hotels in or near the best resorts.
24 de diciembre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you very much for your positive feedback regarding our customer service and our offers. We are delighted to welcome you as our customer for many years now. We already wish you a wonderful skiing holiday.
Kind regards,
Your SnowTrex team
Respuesta de SnowTrex UK
Dear customer,
Thank very much for your review. We are delighted to welcome you as our customer for many years now.
Kind regards,
Your SnowTrex team
Straight forward.
Booking experience was fairly straightforward,small hiccup when had to change payment method over, but all together quick response and emailed invoices and confirmation, haven't actually been on holiday yet,so see how that goes.
15 de diciembre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you very much for taking the time to review us. We greatly appreciate your feedback and hope you had a wonderful skiing holiday.
Kind regards,
Your SnowTrex team
An easy and straightforward booking…
An easy and straightforward booking process
12 de diciembre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you very much for your review. We are delighted that you are pleased with our booking process.
Kind regards,
Your SnowTrex team
Quick call ,adjust our booking
Quick call ,adjust our booking, avoiding discrepancy later
2 de diciembre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you for your review. We are delighted that you are satisfied with our customer service.
Kind regards,
Your SnowTrex team
Brilliant company
Brilliant company. Have used them for our trips five or six times. They cannot be beaten for value and reliability.
4 de diciembre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you very much for your positive feedback. We are delighted to have had the pleasure of welcoming you as our customer for many years.
Kind regards,
Your SnowTrex team
Outstanding customer service!
I had an accident and had to rebook my holiday. SnowTrex were amazingly quick and even reduced the penalty. Can't recommend them enough.
26 de noviembre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you for your review. We are delighted that you are satisfied with the rebooking and our service.
Kind regards,
Your SnowTrex team
Very easy to book.
4 de noviembre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you for taking the time to review us. We appreciate your positive feedback.
Kind regards,
Your SnowTrex team
A great company
Have used Snowtrex multiple times and never had any issues. Straightforward booking and always great holidays.
28 de octubre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you for your positive review! We’re delighted to hear you’ve had great experiences with us and look forward to assisting you with your next holiday.
Kind regards
Your SnowTrex-team
Great Company to book with
I have used snow trex since 2015 and have never had any issues. The only change I don’t like is that the skis packages for hire is now booked separately but overall great company to use.
10 de agosto de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you for your positive review and your loyalty over the past 10 years. Please contact our customer service at info-uk@snowtrex.com regarding the rental equipment, as booking is now possible directly through us.
Kind regards,
Your SnowTrex team
Respuesta de SnowTrex UK
Dear customer,
Thank you for your kind feedback and your trust. We are delighted that you are satisfied with our service.
Kind regards,
Your SnowTrex team
Easy and straightforward.
Easy and straightforward. Range of offers for all pockets
5 de octubre de 2025
Respuesta de SnowTrex UK
Dear customer,
Thank you for your positive feedback. We are delighted that you are satisfied with our offers.
Kind regards,
Your SnowTrex team
Best value for money I can imagine
I have used Snowtrex for my winter vacations for 10-15 years running.
Everything has always been spot on and the price you pay is a fraction of what you would expect, especially in the off-peak season.
The accommodations I have stayed in weren't the most impressive I had seen in my life, but considering the prices paid were excellent value for money and more than adequate.
I guess if you are willing to spend a bit more, the quality will be better but for my budget I couldn't have asked for more.
Same applies for the resorts themselves - if you feel like going to St. Moritz and staying in a 5-star hotel, Snowtrex probably won't be your agency.
For the last two years our groups consisted of over 10 people and none of them have a bad word for Snowtrex or the experiences they have had.
Cannot wait for season 2025/26!
5 de abril de 2025
Opinión espontánea
Good choice of resorts
Good choice of resorts, easy to choose.
Last time we used them, you could add equipment hire but no longer and option.
6 de julio de 2025
Respuesta de SnowTrex UK
Dear valued customer, thank you for your review.
We are happy to put a note on your booking that you wish to have ski equipment. This is not yet bookable at the current time, as the contracts with the local service providers have not yet been finalised.
As soon as the equipment can be booked through us, we will gladly contact you to let you know.
Sincerely, Your SnowTrex Team
All good
All good, could do with having a little bit of a clearer breakdown of beds ie are they single or double
17 de junio de 2025
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.