Solexlegalservices Opiniones 

I’m currently dealing with this company as part of my remortgage with Halifax. Thankfully I’m not paying for their services because I’d have pulled out and gone elsewhere.
1) their website is just plain awful. Not easy to navigate and will only accept uploads in tiff or pdf format.
2) I had to request a usable mortgage deed form as the one they told me to upload had text in the parts I was supposed to write on!
3) trying to get them to respond via email is fruitless. It took them 2 months to finally respond to a request I made for a usable mortgage deed document. All you get is auto response emails when you contact them.
4) you are not talked through the process and have to figure out what you’re supposed to do yourself.
I would not use these people by choice. I’m over 2 months into my mortgage application and I have no idea when I’m finally going to get the whole thing concluded. They even tried to say the land registry had my address incorrectly recorded. My address is correct, it was solex who had somehow recorded it wrong!!

I would give no stars if it was permissable
I'm a landlord in the process of remortgaging 3 properties, 2 of which have been given to Solex.
I registered the first but they rejected the documents because it didn't comply with their demands, after I wrote a negative review they decided they would.
They want me to complete and sign a letter so they can request a settlement figure and I have asked them 3 times to send me the letter via email so that I can comply, but needless to say I still await anything other than the automatic response telling me they're busy'
Re the second property I couldn't do anything online unless I set up a different email address, ridiculous, so everything is done via Royal mail.
5 years ago a different company dealt with all 3 and there were no issues whatsoever.
It's no good the owner answering negative reviews if nothing gets done.

Do not respond to emails. Website does not work correctly. After 30 minutes in a queue on the telephone they cut me off. Still waiting to complete my mortgage 6 weeks later. Appalling. Avoid this company.

I'm surprised at the number of negative reviews, I found their online system easy to use and I didn't have any reason to have to ring them. I recieved prompt responses and everything completed on time. I'm guessing every case can be different and some are less straight forward than others, but my experience was luckily a good one.

Was kept informed most of the time. Usual quick to reply to emails and very helpful when rung though huge waiting times

Mortgage Soliciting
I'm in the middle of dealing with this shocking company. I have been forced to use this company without a choice by Connells Property.
I practically have to do all my legal work without any support. No human contacts. No communication. Avoid at any cost, absolutely disgraceful. Do they at least realise that this no-human contact service is not for everyone???

I would give zero stars if i could. Mistakes made, zero communication, online system is a joke, and the queue times to speak to someone who isn't even your solicitor are a joke. It's a disgrace, and given to me by my mortgage broker. I've also advised them to avoid using solex wherever possible. Never felt so vulnerable going through a process like this before.

Terrible. Always over 30 minute Q and often get cut off just before you get close to speaking with them. They are reactive at best and have to be chased every step of the way. Their online portal is really clunky and unhelpful. I can’t say anything good about this company.

The service from Solex is shocking! Completed weeks after planned, lots of additional costs! Avoid at all costs!

Keep life simple, stay away from Solex.

What a load of s.....

I can't imagine working for these people let alone being a customer... Worst experience I've ever had! Half their team don't know their (donkey) from their elbow.

Worst solicitors i have seen. Get money bot no house O_O . Now need another solicitor. Paying mortgage like a loan now... . How bank gives money without having any cover...

I was impressed with service I received from Solex legal team . Very professional and my remortgage went smoothly. I am grateful and would use the services again future . I would recommend them to anyone buying or remortgaging .

Just aweful experience for a simple remortgage avoid like the plague..

Just acquired my GMT 11 Pepsi Rolex. Really happy with the watch. Arrived sooner than the expected. Looks the real deal. A little bit worried because of the lack of reviews but I'm well impressed.

I remortgaged with Halifax, who use Solex as their legal department. The remortgage was completed within 3 weeks and I was kept up-to-date throughout. Solex are extremely busy with a high volume of cases to get through, so as a customer if you want things done quickly, it is up to you to return things right away, and call daily (which might be a bit annoying!) to ensure things have been received. I consolidated debts when remortgaging which required redemption statements from my current lenders. I chased both sides and emails requests had not been received for whatever reason, so me checking up resolved the matter immediately. It really is down to you how quickly you want things done. Work together and it will be a pretty smooth ride. Thank you Halifax and Solex !

As with majority of reviews, I have found Solex to be appalling from start to finish.

Service is slow - do not expect to speak to a solicitor. The portal is pointless and they will openly admit it is computer generated correspondence that is not always correct.

I was about to lose my preferred rate, as despite having all the necessary documents ( which they requested at the very last minute) they simply did not apply for funds. This would have resulted in an additional £350+ a month on my mortgage as I was about to go on maternity leave. I told them this several times but they just did not seem to care or take any proactive action.

I spent over 3 hours on hold/ calls trying to complete and was just passed from
Pilar to post.

Again Halifax recommend as they were free but honestly it’s not worth the stress and time!

Very inefficient, unprofessional, Incompetent, complacent, very very slow, every time we called we were asked to produce more documents and then Nothing for a long time. It has been almost 3 months still our remortgage is not sorted. Apparently we are on their LIST TO DO?????? Every time we complained the answer was “we didn’t receive documents “ although documents were submitted as soon as we were asked to if we are lucky because unless you call them they won’t tell you or in your online account with them there are no notes asking for documents.
Or “it’s the Robots fault” ???!

Still waiting ??????

STAY AWAY FROM SOLEX!!!! We are stuck as our remortgage company wouldn’t allow to change solicitors.

We recommend you ask your broker “ NO SOLEX Legal services as solicitor please” !!!!

slow and hard to contact, and when you can get through not helpful. Not an enjoyable experience especially when your normally only dealing with them in a stressful time

A quick view of this page will let you know the service is truly awful, so rather than highlighting that again I will leave some advice for other customers stuck in this mess. It will take time but they will complete your mortgage eventually. The only way to push things forward is keep calling and demanding your case is dealt with urgently. If one operator is unhelpful, try again as some are helpful and try to help (although their power is limited). However, I think just calling and leaving notes on your file over and over again will help push your case forward if you are in desperate need to complete. Good luck