Excellent service! Unfortunately I wasn’t happy with my prescription sunglasses, they were too big and just didn't look right. This wasn’t an issue, they said no problem just pick another pair and we... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Very streamlined service from start to finish. Staff are all friendly and seem to be genuinely interested in you as an individual. The free hearing check is a bonus too!
La empresa ha respondido
Have had good experiences across two different Specsavers stores, most recently for audiology and optometry. This is day 2 with my new glasses, and I am hopeful that my brain will adjust to them appro... Ver más
La empresa ha respondido
Felt welcomed the moment I walked in. First time ever needing glasses and was made to feel very comfortable the whole why thru the process until leaving with my new glasses
La empresa ha respondido
4,5
Excelente
3 mil opiniones
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Shay is a wonderful Optometrist who…
Shay is a wonderful Optometrist who offers the best customer service.
5 de agosto de 2026
Opinión espontánea
Respuesta de Specsavers
Hi there, thank you for your amazing review!
I would want everyone to thank…
I would want everyone to thank specsavers they are awesome people just wanna thank them so much my son sometime can be shy as an they were awesome with my son made him feel comfortable an he was happy little boy
25 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Hi there, thank you for you amazing review!
I would be repeating myself
I would be repeating myself, please read my survey.
24 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Thanks for your amazing review!
Walked out half an hour after my…
Walked out half an hour after my booking time
20 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Hi Alan - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Easy and very supportive
Really good advice and support from staff at the local store, along with easy to navigate website for ordering contact lenses
14 de julio de 2026
Respuesta de Specsavers
Thank you, Bill!
New lenses only
I didn’t realised after I read the leaflet and it says if you not satisfied with 3 months. In Hamilton they didn’t mention this to me, what a waste of resources.
22 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Hi there, thanks for reaching out. Are you able to send your feedback through our online feedback form here?
https://www.specsavers.co.nz/feedback
Submitting feedback this way means that your concern gets sent to the store you visited as well as the customer care team so they can take appropriate action. Thanks and take care.
Great helpful friendly service
Great staff, who provided a helpful and fast service.
3 de agosto de 2026
Opinión espontánea
Respuesta de Specsavers
Thanks for your lovely review, Joanne!
Respuesta de Specsavers
Thanks for the lovely review, Geoff!
Specsavers Levin
Levin is so lucky to have this wonderful service. Wonderful friendly staff & so helpful.
23 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Thank you, Tracey!
Staff were soo helpful make my decision…
Staff were soo helpful make my decision much easier
27 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Thank you, Vladimir!
Respuesta de Specsavers
Thank you Tara-Marie!
I felt that my concerns were listened…
I felt that my concerns were listened to and addressed. Extremely good customer service.
29 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Thank you, Sheila! We're so happy to hear it!
comprehensive eye examination for an…
comprehensive eye examination for an extremely reasonable price.
25 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Thank you, Robert!
Friendly staff a good product at the…
Friendly staff a good product at the right price
22 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Hi there, thank you for the fantastic review!
Respuesta de Specsavers
Hi John, thanks for reaching out. We have one of the most stringent quality testing regimes in the world, and have always prided ourselves on making quality eyewear affordable Australia-wide. The cost of our glasses does factor in tax, business costs, the logistics from our warehouse, lab and then into store. We make sure that we offer a range of different promotions for customers, and we pride ourselves on providing the best value for our customers that we can! I hope that helps answer your question - thanks, The Specsavers Team!
Friendly and welcoming
22 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Thanks for the lovely review!
Brought expensive titanium frames
Brought expensive titanium frames, metal broke from just cleaning the lenses, I had them 2 yrs and 2 months, they said the warranty is only 2 yrs, so l said consumers guarantee, they were not interested, this was at the Timaru branch, they said it was down to the manufacturer, yet I said but u purchase them for us, and we rely on you picking good quality stuff. Won’t be going back. The lady was very blunt.
31 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Hi Darren, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.co.nz/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Kind Regards, The Specsavers Team
Greeted at reception with very…
Greeted at reception with very friendly, courteous, and smiling staff makes you at ease. Optometrist lady was very informative regarding my eye care at the Westfield Riccarton store.
21 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Thanks Rhondda!
Respuesta de Specsavers
Thank you for your review!
Great service and value
Great service and value. I ordered both contacts and glasses and are really happy with both products
24 de julio de 2026
Opinión espontánea
Respuesta de Specsavers
Thank you, Helen!
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