Start Up Loans Opiniones 

475
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Company jumped on the application almost instantly and assigned a business advisor. Unfortunately after this point trying to get in touch with them is impossible. No clear journey or even an u... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The second loan application was just as great of an experience as the first. Zoe just made the process so much easier for me, and I can't thank her enough for how much help and support she's given me... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Everything went smoothly from start to finish. Our admin team and business manager Habib were incredibly helpful offering plenty of advice and support. The initial paperwork is quite extensive but if... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very worthwhile experience. They are open to giving people an opportunity based on their business plan, rather than on a credit score. Great to be given a chance where others wouldn’t. The business pl... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

475 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,2

Todas las opiniones

(475)

71 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Suzy was very helpful

Suzy was very helpful, professional and made the process less stressful than anticipated
Highly recommended if you want to start a business

16 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

No communication whatsoever

Company jumped on the application almost instantly and assigned a business advisor.

Unfortunately after this point trying to get in touch with them is impossible. No clear journey or even an update on what’s going on.

Waited almost 6 weeks with no communication at all. As soon as I withdraw I get a phone-call within 2 minutes with a full update.

If you want clarity avoid this company.

1 de junio de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Johnathan,

Thank you for taking the time to leave us some feedback.

We are sorry to hear that you received no contact throughout the duration of your application, as our aim is to be as transparent and communicative as we can possibly can so you are aware of the status of your application.

Please could you send us an email at hello@startuploans.co.uk so we can further investigate the reason why this could have occurred.

Regards,
Cynthia
Customer Service Advisor
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

They were understanding and…

They were understanding and considerate. They helped achieve my dreams. There's service was prompt and application process, easy to use. I'll recommend them anytime especially with help from Kirat

17 de junio de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Hi Vivian,

Thank you for your feedback.

We are delighted to have helped make your dreams become a reality!

All the best on your business adventure.
Kindest
Cynthia
Customer Service Advisor
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

A Remarkable Experience

The entire experience has been fantastic. Emily Lynch is a credit to your company and deserves the highest accolades. I actually come from a business background, so my standards and expectations are sometimes unreasonably high. She didn’t just meet them, she vaulted over them effortlessly. To say I was pleasantly surprised is an understatement.

It goes without saying that launching a business, particularly after an extended trying time, is nerve-wracking and fills you with many questions and doubts. Applying for a loan simply amplifies all your misgivings. And although I have experience in the business world, all that experience was amassed in Canada, where I was raised and spent the majority of my adult life. As I have repeatedly found since returning to England (the country of my birth), navigating not only the business world, but the government and British institutions in general is like stepping into a new universe, and you find yourself tripping and making mis-steps that catch you completely by surprise and scratching your head. (And I’m sure the same holds true for British people crossing the Atlantic to Canada.)

So I made the application with a great deal of misgivings, trepidation, and feeling somewhat unnerved and intimidated. I kept waiting to make that fatal mis-step that would pull the rug out from under me.

Emily made that mis-step impossible. She guided me through the whole process with clarity and patience; making sure she explained every part of the process was clear and understandable. And willing to take the time to answer any questions I had. She earned my trust remarkably fast. And she spoke with me professionally, respectfully, and with great natural courtesy. Not once did I feel she was talking down to me or I was being condescended to. (Something I’m overly sensitive to because it’s a flaw of mine when I’m explaining things to people.)

So what started out as an intimidating and slightly frightening process ended up being remarkably pleasant and enjoyable. That is hands down to the credit of Emily, and I hope this comment gets her the recognition she deserves within the company. Thank you.

(And yes, this was written by myself without any AI assistance. I’m a writer by nature and profession. And I write so well everybody thinks I’m a computer now. 😄. But I assure you this was truly written from the heart, not the bot. 🙂)

16 de junio de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Digital Hobo,

Thank you for your amazing feedback that you have left for Emily Lynch.

We are absolutely delighted to hear that she was able to surpass your expectations with the level of support she provided to you throughout your application.

We understand how nerve racking it can be to apply for finance and our goal is to try to make the assessment as comfortable as we possibly can so each applicant can feel empowered to depict their business confidently.

Thank you again for the review and we will be sure to pass this onto Emily.

All the best with your business endeavours!

Thanks,
Cynthia
Customer Service Advisor
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

The service has been seamless

The service has been seamless, the application was very straight forward and the assistance was superb, communication was very quick and helpful. Would highly recommend

12 de junio de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Kev,

Thank you for taking the time to leave us some feedback.

We are glad to hear that you enjoyed the application process, as our aim is to ensure that it is hassle free and clear to understand.

We wish you the best on your endeavours!
Many thanks,
Cynthia
Customer Service Advisor
The Start-Up Loans Company

Valorada con 5 estrellas sobre 5

Wonderful support

The team was so helpful and responsive. Helped me with all my enquiries and the whole process was very quick and seamless. I can only recommend them.

3 de junio de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Petra,

Thank you for taking the time to leave us a review.

We are pleased to know that we efficiently handled your application to the point of you being approved for funding!

Our aim is to ensure we are supportive and transparent throughout the customer journey and so we are thrilled to hear how this has positively impacted your application journey.

We wish you the best with your business.
Kindest
Cynthia
Customer service advisor
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

An excellent experience from start to…

An excellent experience from start to finish.

The Start Up Loan application process was thorough, professional and well organised. Communication was always clear, and any requests for additional information were explained in a helpful and constructive manner.

A special thank you to Samuel Okide, who was incredibly supportive, patient and responsive throughout the journey. His guidance and encouragement made what could have been a stressful process much easier to navigate, and I always felt informed about the progress of my application.

I particularly appreciated the professionalism, transparency and genuine commitment to helping me put forward the strongest possible application.

I am delighted that my Start Up Loan application was successful and would highly recommend the Start Up Loans programme to anyone looking to launch or grow a business.

Thank you again for all your help and support throughout the process.

30 de mayo de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Ness,

Thank you for taking the time to leave us such lovely feedback!

Our aim is to be as transparent and communicative as possible throughout the duration of your assessment, so we are delighted to hear that you are satisfied with the support that was provided to you.

We will be sure to pass your commentary onto Samuel, as a supportive and attentive advisor is an important part of our journey that we believe truly makes the difference.

Congratulations on securing funding for your business and all the best of luck!

Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

Julia

Julia, who dealt with my loan application was really excellent and encouraging and made the process really accessible.

30 de abril de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Anna,

Thank you for taking the time to share your experience with your business advisor Julia.

We will be sure to pass this onto her!

All the best with your business endeavours!
Kindest,
Cynthia
Customer Service Advisor
The Start-Up Loans Company

Valorada con 5 estrellas sobre 5

Rigorous, fair, and genuinely supportive

Rigorous, fair, and genuinely supportive. Emma and the assessment team engaged with real depth and care. Highly recommended for any early-stage founder serious about building something meaningful.

8 de mayo de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Hayatou,

Thank you for taking the time to leave us some feedback!

We are delighted to heat that you felt supported throughout your application and will be sure to pass your feedback onto Emma.

Thank you again for sharing your experience and all the best of luck with your business.

Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

Jane was really helpful is the process…

Jane was really helpful is the process of getting me up and running. It can be a tedious process but it’s definitely worth it in the end.

27 de abril de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Jade,

Thank you so much for your positive feedback. We'll be sure to pass on your feedback to Jane.

We wish you all the best with your business journey!

Thanks,
Ryan
Customer Service Manager
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

I had a really positive experience with The British business Bank

I had a really positive experience with Start Up Loans / British Business Bank. The whole process was clear and well explained, and the team were very supportive throughout.

Communication was great – whenever I had questions or needed to provide extra information, everything was handled quickly and professionally. Even when additional checks were needed, the advisors were helpful and kept me informed.

I’ve now had confirmation that my loan has been approved and funds released, which I’m really pleased with. It’s a great opportunity to help get my business up and running.

I’d definitely recommend them to anyone looking to start or grow a business.

24 de abril de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Carlie,

Thank you so much for your positive feedback and it's great to hear that your business is up and running.

We wish you all the best with your business journey!

Thanks,
Ryan
Customer Service Manager
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

I enjoyed high quality and professional…

I enjoyed high quality and professional services all through the process leading to the Approval from Ford my BA

22 de abril de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Mr Kehinde,

Thank you so much for your positive feedback. We'll be sure to pass on your kinds words to Ford.

We wish you all the best with your business journey!

Thanks,
Ryan
Customer Service Manager
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

Second experience just as great as the first!

The second loan application was just as great of an experience as the first. Zoe just made the process so much easier for me, and I can't thank her enough for how much help and support she's given me through both loan applications. Especially as someone who finds financial terminology very boggling! Thank you again!

21 de abril de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Lauren,

Thank you so much for your positive feedback and we are delighted to have supported you with a second loan. We'll be sure to pass on the feedback to Zoe.

We wish you all the best with your business journey!

Thanks,
Ryan
Customer Service Manager
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

Zoe Burke helped me through everything…

Zoe Burke helped me through everything step by step a complete professional and honestly a very warm caring human being. Thank you Zoe.

17 de abril de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Ifzal,

Thank you so much for your positive feedback. We'll be sure to pass the kind words on to Zoe.

We wish you all the best with your business journey!

Thanks,
Ryan
Customer Service Manager
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

Great support and easy process

Really positive experience from start to finish. The team made everything clear and easy to understand, and Peter at Enterprise NI was a big help with my business plan.
Communication was great throughout and the whole process felt straightforward. I’ve now been approved in principle and I’m looking forward to getting started.
Would definitely recommend.

15 de abril de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Dmural,

Thank you so much for your positive feedback.

We wish you all the best with your business journey!

Thanks,
Ryan
Customer Service Manager
The Start Up Loans Company

Valorada con 1 estrellas sobre 5

Absolutely horrible experience with…

Absolutely horrible experience with Start Up Loans. I have filled in my application and did a initial credit check which is always a soft one before submitting the application, but they did not let me know and did not have my consent that it would be a hard check and now they have ruined my credit score without me submitting my application and now I'm stuck and not being able to apply for a loan somewhere else. I have contacted them and they just ingnored me and now I'm following this up with a third party to remove this hard credit check which was done without my consent.

4 de marzo de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Arash,

Thank you for taking the time to leave us some feedback.

We apologise for your experience thus far and would like to investigate this further for you.

Please can you reach out to Start Up Loans via hello@startuploans.co.uk or call 03442642600.

Many Thanks,
Ryan
Customer Service Manager
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

Start up loans

Start up loans, and in particular, Nicole, has been fantastic, from start to finish. They provided support and guidance through the whole application process. I was able to message them with any questions and always got a prompt reply. I can’t thank them enough.

7 de abril de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Caroline,

Thank you for taking the time to leave us some feedback!

It is great to hear that you felt well supported throughout your assessment and in turn was able to receive funding for your business!

We will be sure to let Nicole know of your feedback.

All the best with your business and thank you again for your feedback.

Kind regards,
Cynthia
Customer Service Advisor
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

Gillian was fantastic throughout the…

Gillian was fantastic throughout the process. Very informative and talked me through everything. If I had any questions, she would always come back to me straight away

20 de marzo de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear Toby,

Thank you so much for your lovely feedback!

We’re delighted to hear that Gillian provided such a supportive and informative experience throughout the process. It’s great to know she was able to answer your questions quickly and guide you every step of the way.

We’ll be sure to pass on your kind words to her.

Wishing you all the best with your business journey!

Regards
Cynthia
Customer Service Advisor
The Start Up Loans Company

Valorada con 5 estrellas sobre 5

I had a very smooth and positive…

I had a very smooth and positive experience with the Start Up Loans process. The team was very helpful and supportive throughout my application. They guided me at every step and made everything easy to understand. I really appreciate the quick responses and professional service. Highly recommended for anyone looking to start a business.

23 de marzo de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Hi Raymen Aaa,

Thank you so much for your kind feedback!

We're really pleased to hear that you had such a smooth and positive experience with the Start Up Loans process.

Our team works hard to provide clear guidance and timely support, so it’s great to know that this has made a difference for you.

We truly appreciate your recommendation and wish you every success with your business journey.

Regards,
Cynthia
Customer Service Advisor
The Start Up Loans Company

Valorada con 1 estrellas sobre 5

What an absolute joke of a system

What an absolute joke of a system

Went through the initial process on the 7th February. After begging and pleading for a response, it's now 20 March 2026, and the single-line answer is just some generic: "It's being reviewed." The communication from the person helping us was nothing short of abysmal.

20 de marzo de 2026
Opinión espontánea
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Respuesta de Start Up Loans

Dear WSheehan,

Thank you for taking the time to leave us some feedback.

We apologise for your experience thus far and would like to investigate this further for you.

Please can reach out to Start Up Loans via hello@startuploans.co.uk or call 03442642600.

Kindest
Cynthia
Customer Service Advisor
The Start Up Loans Company

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