Company jumped on the application almost instantly and assigned a business advisor. Unfortunately after this point trying to get in touch with them is impossible. No clear journey or even an u... Ver más
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Consulta las opiniones de los clientes
The second loan application was just as great of an experience as the first. Zoe just made the process so much easier for me, and I can't thank her enough for how much help and support she's given me... Ver más
La empresa ha respondido
Everything went smoothly from start to finish. Our admin team and business manager Habib were incredibly helpful offering plenty of advice and support. The initial paperwork is quite extensive but if... Ver más
La empresa ha respondido
Very worthwhile experience. They are open to giving people an opportunity based on their business plan, rather than on a credit score. Great to be given a chance where others wouldn’t. The business pl... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
Información de contacto
Steel City House, S1 2GQ, Sheffield , Reino Unido
- www.startuploans.co.uk
4,2
Muy bueno
475 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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IProfessional and quick to respond
It was quick and easy to speak to my advisor. I felt supported every step of the way and received replies almost immediately. I was given suggestions and advice on the business plan. A great experience
19 de marzo de 2026
Opinión espontánea
Respuesta de Start Up Loans
Hi Guiseppe,
We appreciate the time taken to leave us such a lovely review.
We always strive to provide timely responses and helpful guidance on your business plan, so it’s great to know this has made a positive impact on your experience.
We truly appreciate you sharing this and wish you the best on your business endeavours!
Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Very worthwhile experience
Very worthwhile experience. They are open to giving people an opportunity based on their business plan, rather than on a credit score. Great to be given a chance where others wouldn’t. The business plan completion also helps to give a great overview of expectations.
1 de febrero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Hi Luke,
Thank you for taking the time to leave us your feedback.
We aim to review all factors that is required to assess an application before an informed decision is made with the support of your business documents. So we are thrilled to hear that you found this helpful!
We wish you the best of luck with your business!
Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Fantastic help and service throughout…
Fantastic help and service throughout the process. Made the application process easy and answered all questions I had quickly and efficiently. Very good, would highly recommend.
16 de febrero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Dear Mitesh,
We appreciate the feedback and are thrilled you found the application process straightforward and supportive!
All the best on your endeavours.
Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Good things good opportunities for…
Good things good opportunities for people
17 de febrero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Dear Bahas,
We appreciate the time taken to leave us some feedback and wish you the absolute best with your business endeavours!
Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Well that's unfortunate.
Applied for a startup loan, 20% intended to cover business setup and supplier deposits, 80% to cover wholesale costs.
Loan panel were unwilling to fund the entire amount. I was advised instead to take the smaller portion, pay the deposits and make arrangements, then come back for the wholesale portion as the 'second loan'.
When I came back, I was refused the second loan on the grounds that I hadn't been trading and generating revenue for 90 days.
Leaving me with £5,000 of debt, a bunch of useless supply contracts, and a business that can't trade.
I would not have taken the initial loan at all if I'd been told upfront that 'second loans' required active trading.
My uploaded forecasts made it clear that the business wouldn't be able to trade with the smaller amount, so why was this even suggested?
(And for what it's worth, the past six months have also proven the Loan Panel's read on the market hilariously wrong!)
30 de abril de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Michael,
Thank you for taking the time to leave us a review.
We are saddened to hear of your experience and would like to investigate this further.
Please reach out via email on: hello@startuploans.co.uk or 03442642600.
Regards,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Very slow process but good support
The process was incredibly slow (slower than any other bank loan) to the point where they had to perform two hard credit checks. But, the support was good and the business advisor was excellent.
28 de enero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Dear Jeremy,
Thank you for taking the time to leave us some feedback.
Our aim is to ensure each applicant feels valued for the time taken to submit their application and hope to provide transparency and guidance in relation to why the application may be extended.
We are sorry that the application assessment was long and hope in despite of this you were able to receive the outcome you were expecting!
All the best,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Jane Cusse has been great
Jane Cusse has been great. Easy to engage, communicative and very human, yet professional in her dealings with me.
I didn't really know what to expect going into the process, but it was not daunting. Like speaking to a work colleague. Thank you very much :-)
5 de febrero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Dear Lee,
Thank you for taking the time to leave us such a positive review of your experience with Jane.
We will be sure to notify her of how her support has helped you to secure funding for your business.
We wish you the best of luck with your endeavours!
Best,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Life changing!
In my experience, this has been an incredibly supportive business loan application process from start to finish. I am genuinely overwhelmed by the award — it will truly change my life. I am so grateful to Christian and the team for their guidance, encouragement, and belief in both me and my business. Thank you.
Natasha
29 de enero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Dear Natasha,
Thank you for taking the time to leave us a review.
We are overjoyed to hear how appreciative you are of the Start Up Loan Scheme and how our support has helped grow the belief for your business.
We will be sure to pass your feedback to your advisor - Christian!
All the best with your business.
Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Very positive experience
We had a very positive experience with the British Business Bank Start Up Loan process. The application was clear, straightforward, and easy to follow from start to finish.
The service we received from our Loan Officer, Gillian Ayton, was outstanding — she was professional, supportive, and extremely helpful throughout. We’re very grateful for her guidance and the overall support provided.
Thank you for making the process so smooth and accessible.
16 de enero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Dear Eduardo,
Thank you for leaving us some feedback.
Our aim is to ensure that our application process is as straight forward as it can possibly be, so we are thrilled to hear that you feel as though it is clear to understand.
We will be sure to refer your review to Gillian, so she is aware of how much you appreciate her professionalism and support throughout your assessment.
All the best with your business!
Sincerely,
Cynthia
Customer Service Advisor
The Start Up Loans Company
The lady Jane Cusse was very…
Jane was very professional, polite and extremely helpful. We will certainly look to build on the working relationship. Thank you for your help
14 de enero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Dear Tom,
Thank you for taking the time to leave us some feedback about your experience with Start Up Loans.
We are delighted to hear that you are satisfied with the level of service provided to you by Jane and we will be sure to notify her of your feedback.
Congratulations on securing funding and we wish you the best on your endeavours!
Kindest,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Very Satisfied
Was my first time applying for a loan. The help and support was amazing. I was given professional advice every step .I was never messed around or made to believe is impossible.
Their instructions were clear,helpful and effective. Thank you so much to these team of professionals .
5 de enero de 2026
Opinión espontánea
Respuesta de Start Up Loans
Dear Hair by Alketa,
Thank you for taking the time to leave us some feedback.
We are elated to hear that you are very satisfied with the level of support and guidance provided to you throughout your application.
Our aim is to ensure that our process is as clear and efficient as possible and are happy to hear that we were able to assist in providing you with finance for your business.
We wish you the best on your endeavours!
Cynthia
Customer Service Advisor
The Start Up Loans Company
I had an absolutely outstanding…
I had an absolutely outstanding experience with Rekha. From the very beginning, it felt like someone genuinely cared about us and our situation. For the first time in a long while, I didn’t feel like just another number or a box to tick. Rekha went above and beyond to provide support, guidance, and reassurance throughout the process.
Her professionalism, empathy, and dedication were exceptional. She took the time to understand our needs and made everything feel personal and tailored, which is rare these days. Thanks to her efforts, what could have been a stressful experience turned into something smooth and positive.
I cannot recommend Rekha highly enough – she is a true credit to her profession and an absolute star!
17 de diciembre de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Agnieszka,
We appreciate you taking the time to leave us some feedback.
It is truly delightful to hear about your outstanding experience with Rekha.
Your kind words about her professionalism, empathy, and dedication mean a great deal to us and it’s wonderful to hear that her support helped turn what could have been a stressful process into a smooth and positive one.
We will be sure to pass on your feedback to Rekha!
Thank you again for your trust and for sharing your experience, it really does mean a lot to us.
All the best on your business endeavours,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Very supportive
Very supporting after initial application but some clarification prior to submitting initial details could help streamline the process.
15 de diciembre de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Stuart,
Thank you for your feedback.
We’re pleased to hear that you felt well supported during your application.
We also really appreciate your suggestion regarding clearer guidance before submitting the initial details as this could be used to improve our services and make our processes more efficient from the beginning.
Thank you again for sharing your experience, as it helps us continue to improve.
Kindest
Cynthia,
Customer Service Advisor
The Start Up Loans Company
Respuesta de Start Up Loans
Dear Tai,
Thank you for your feedback.
We really appreciate you taking the time to share it and are glad to hear you were pleased with the support and guidance provided by your business support partner.
All the best on your business endeavours.
Sincerely,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Very easy to deal with and helpful
Very easy to deal with and helpful
4 de diciembre de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Sean,
Thank you for leaving us some feedback.
We are happy to hear our application was efficient and effective and wish you the very best with your business.
Kind regards,
Cynthia
Customer Service Advisor
The Start Up Loans Company
My advisor Suzy was excellent
My advisor Suzy was excellent, always in my corner. Always explained things well and really fought my battle for me! My loan took a little longer than expected but Suzy was always reassuring and explained things in great detail! I couldn’t recommend her or Start up loans anymore!
28 de noviembre de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Drew,
Thank you for leaving us your review.
We are extremely pleased to hear about your experience with Suzy and the support she provided throughout your Start Up Loan journey.
It’s great to know that you had someone in your corner, who took the time to explain everything clearly, even when the process took a little longer than you expected.
Your recommendation truly means a lot to both Suzy and the wider Start Up Loans team.
Thank you again for sharing your experience, and we wish you every success with your business moving forward.
Sincerely,
Cynthia
Customer Service Advisor
The Start Up Loans Company
Excellent organisation
I would like to express my sincere appreciation for the excellent service I received throughout my loan application process. The company has been truly outstanding, demonstrating professionalism, efficiency, and clear communication at every stage.
I would especially like to acknowledge Christianah Alokan for her exceptional support. She was consistently helpful, knowledgeable, and attentive, making the entire process smooth and reassuring. Working with her has been a pleasure, and I am genuinely grateful for her guidance.
Thank you once again for the high-quality service and the positive experience.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Panagiotis,
Thank you for taking the time to leave us some feedback.
We are extremely pleased to see how your advisor -Christianah, supported you throughout your application.
Our aim is to ensure all our applicants receive clear and efficient communication and we are delighted you were able to experience this.
We wish you the best on your business journey.
Kindest,
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Wonderful experience
Wonderful experience, amazing advisor that helped me through this process.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Sylenze Ltd,
Thank you for taking the time to leave us some feedback.
We are delighted to hear that you appreciated the service provided to you by your advisor, please do let us know their name and we will be sure to pass this on.
We wish you the best on your endeavours,
Kindest
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Takes time when you not organised ;)
Everything went smoothly from start to finish. Our admin team and business manager Habib were incredibly helpful offering plenty of advice and support. The initial paperwork is quite extensive but if you organise yourself and have your business plan in place it all works out. Thank you so much! Our journey begins now. :)
18 de noviembre de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Gosia,
Thank you for leaving us some feedback.
We will be sure to refer your review to Habib, to let him know how his support has helped you with securing funding for your business!
Your journey does begin now and I wish you the absolute best with it!
Kindest
Cynthia
Customer Service Advisor
The Start-Up Loans Company
Deeply Disappointing Experience - A System That Fails Founders
I rarely write negative reviews, but my experience with Virgin StartUp has been so disheartening that I feel an obligation to warn other entrepreneurs.
What was promised as a 4–6 week support process turned into 16 weeks of silence, delays and confusion. My advisor repeatedly took 15–20 days to reply, often asking for the exact same documents I had already supplied a clear indication that my application was not being read or properly handled.
Despite providing a full business plan, financials, supplier agreements and trading history, there was no meaningful engagement, no guidance, and no real support. Even worse, my project was poorly represented - if at all - to the lender, which left me feeling completely ignored.
Throughout this entire process, I acted professionally, met every deadline, and provided every requested document immediately. Yet I was met with indifference and an overwhelming sense that my application was being pushed aside with no accountability.
This experience has not only wasted months of my time - it has affected my business operations, my suppliers, and my growth plans. Startups rely on momentum, and this process did the opposite:
it drained my momentum, my motivation, and my trust in a system that claims to support founders.
If this is the level of “support” offered, then aspiring entrepreneurs deserve far better. No founder should be made to feel invisible as they try to build something meaningful.
17 de noviembre de 2025
Opinión espontánea
Respuesta de Start Up Loans
Dear Mert,
Thank you for taking the time to leave us some feedback.
We are extremely saddened to hear of your experience with Virgin Start Up.
Our aim is to ensure that all of our customers feel supported and well informed during their application to promote transparency and guidance.
We would like to further investigate your concerns and would encourage you to reach out via email on: hello@startuploans.co.uk or telephone 03442642600
Kindest
Cynthia
Customer Service Advisor
The Start Up Loans Company
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