Company jumped on the application almost instantly and assigned a business advisor. Unfortunately after this point trying to get in touch with them is impossible. No clear journey or even an u... Ver más
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Consulta las opiniones de los clientes
The second loan application was just as great of an experience as the first. Zoe just made the process so much easier for me, and I can't thank her enough for how much help and support she's given me... Ver más
La empresa ha respondido
I had a very positive experience with Start Up Loans. The team was professional, supportive, and communicated clearly throughout the application process. They carefully reviewed my business plan and... Ver más
Everything went smoothly from start to finish. Our admin team and business manager Habib were incredibly helpful offering plenty of advice and support. The initial paperwork is quite extensive but if... Ver más
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Información sobre la empresa
Escrito por la empresa
The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
Información de contacto
Steel City House, S1 2GQ, Sheffield , Reino Unido
- www.startuploans.co.uk
4,2
Muy bueno
478 opiniones
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Helpful, supportive, and friendly
Julia was very friendly and explained the entire process and helped me with correcting my application. I felt supported throughout the process. Her questions were more to help me ensure I have considered all options and challenges.
Thank you!
17 de abril de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Homy,
Thank you for your review.
We're delighted to hear that your business advisor provided you with helpful, supportive, and friendly service. Ensuring that our customers feel supported and informed throughout the process is always our goal, and we're glad your business advisor could assist you effectively.
We wish you all the best with your business.
Kind regards,
Saj, Start Up Loans Customer Service Team
GREAT
Well just received the great news that my loan was approved.
Really pleased with the outcome and the service provided throughout the application. Special mention to Chloe Fenn and Alan Tweddell - thank you both, you have been fantastic!
16 de abril de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Ivan,
We're thrilled to hear that your loan was approved and that you're pleased with the outcome and the service provided during the application process.
We're delighted that your business advisor could assist you effectively.
Wishing you all the best on your entrepreneurial journey!
Kind regards,
Saj, Start Up Loans Customer Service Team
Brilliant service
Brilliant service, fast and a great help on turning your ideas in a reality. As somebody who has never started a business I was Abit overwhelmed by it all but I had an incredible business advisor named Namita she helped me along the way with everything from start to finish. Great communication, and any questions I had she was always there to help.
14 de marzo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Jordan,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our service brilliant, fast, and instrumental in turning your ideas into reality.
It's fantastic to know that your dedicated business advisor, played a crucial role in guiding you through the process from start to finish. We're incredibly proud of our team's commitment to providing great communication and support to our customers, and we're delighted that your business advisor was there for you every step of the way.
Your feedback means a lot to us, and we truly appreciate your kind words.
Wishing you all the best on your entrepreneurial journey!
Kind regards,
Saj, Start Up Loans Customer Service Team
So unhelpful
So unhelpfull.... I signed up years ago with an email address I cant remember and never finished application. I tried to sign up again with my NI number, name and date of birth. Apparently as I dont know this old email I am barred from ever signing up again. Lady on the phone could not have been more unhelpful.
Edit: someone on email was super helpful and has managed to help me locate my account.
26 de marzo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Ben,
I'm truly sorry to hear about your experience, and I apologise for any inconvenience caused during your attempt to sign up again.
For security reasons, if you've previously registered on our website, we do ask for confirmation of the details we hold on file. If you're unable to recall the email address used during your previous registration, we understand. In such cases, we offer alternative verification methods such as confirming your date of birth, national insurance number, full address, or registered phone number.
I'm sorry to hear that you found our agent unhelpful during your phone call. Your feedback is valuable to us, and we take it seriously. Please reach out to us at hello@startuploans.co.uk, and we'll look into this matter further to ensure that you receive the assistance you need.
Kind regards,
Saj, Start Up Loans Customer Service Team
What a load of rubbish they were ment…
What a load of rubbish they were ment to help you through the process but all they did was to put up brick walls they never once explained how to fill out forms take my advice never approach that site all they will do is make it impossible total rubbish if you gave them instructions they could not follow them
21 de marzo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear David,
Thank you for sharing your feedback, although I'm truly sorry to hear about your dissatisfaction with our service. We genuinely aim to provide comprehensive support throughout the application process, and I apologise if your experience fell short of your expectations.
I'd like to clarify that we do offer free application support to our applicants. Upon submission of your application, you are assigned a dedicated Business Support Partner, who in turn assigns you a dedicated Business Advisor. Their primary goal is to assist you in preparing your application for assessment by aiding with documents such as the business plan, cash flow forecast, and personal survival budget. They work closely with you to ensure your application is well-prepared and ready for review.
While our team is committed to supporting you every step of the way, I understand your frustration if you felt that the support provided was not sufficient. It's important to note that while our advisors can guide you through the process and assist with document preparation, they are unable to fill out the documents on your behalf.
I sincerely apologise if there was a misunderstanding or if our support did not meet your needs. I encourage you to reach out to your assigned Business Support Partner to discuss your concerns directly. Alternatively, you can contact our customer service team at hello@startuploans.co.uk, and we will ensure that your concerns are addressed promptly.
Kind regards,
Saj, Start Up Loans Customer Service Team
great experience fantastic and friendly service
My journey with Virgin Start Up has been nothing short of extraordinary. Working closely with Ben Leon was a game-changer; his expertise and dedication transformed my business plan into a masterpiece, paving the way for the funding I had envisioned. Ben's unwavering commitment and tireless efforts deserve endless praise, and I cannot thank him enough for his invaluable contributions.
The entire experience with Virgin StartUp was nothing short of exceptional. From start to finish, every interaction exuded professionalism and efficiency, leaving me in awe of the seamless process they provided. The timely manner in which everything was concluded further showcased their commitment to excellence.
I wholeheartedly recommend Virgin StartUp to anyone in search of a business loan. Their team's passion, expertise, and unwavering support make them a standout choice for entrepreneurs looking to bring their visions to life. My heartfelt gratitude goes out to Ben Leon and the entire Virgin StartUp team for making my journey a truly remarkable and uplifting experience.
29 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Kamil,
Thank you for your incredibly kind words! We're delighted to hear about your extraordinary journey with your Business Support Partner (BSP). It's fantastic to know that your business advisor's expertise and dedication helped transform your business plan into a masterpiece and paved the way for the funding you envisioned. We're truly grateful for your recognition of your business advisor's unwavering commitment and tireless efforts.
We're delighted that your entire experience with your BSP was exceptional, from start to finish. Providing professionalism and efficiency in every interaction is something we strive for, and we're glad to hear that it left you in awe of the seamless process we provide. Your acknowledgment of the timely manner in which everything was concluded further validates our commitment to excellence.
Thank you for recommending Start Up Loans to others in search of a business loan. We're honoured to have played a part in bringing your vision to life, and we appreciate your heartfelt gratitude to your business advisor and the entire Business Support Partner team. It's been a pleasure supporting you, and we look forward to seeing your business flourish.
Kind regards,
Saj, Start Up Loans Customer Service Team
Edward helped me throughout the whole…
Edward helped me throughout the whole process. I initially done the credit check and completed the business plan, cash flow forecast & survival budget before speaking to Edward. He then reviewed it asked me for some more documents such as bank statements savings etc to back up what I said in the plan. He emailed over some changes that I should make which I did. Three days later I was told I was accepted.
27 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Ayana,
Thank you for sharing your experience! We're thrilled to hear that your business advisor provided you with valuable support throughout the entire process. It's wonderful that you took the initiative to complete the necessary steps beforehand, and your business advisor's guidance helped streamline the process even further.
We're delighted that you were accepted and look forward to seeing your business thrive.
Wishing you every success with your endeavours.
Kind regards,
Saj, Start Up Loans Customer Service Team
Very good experience
Very good experience! Helpful and good communication!
27 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Aimiliana,
Thank you for your feedback! We're delighted to hear that you had a very good experience with Start Up Loans. Providing helpful assistance and maintaining good communication are top priorities for us
Congratulations on securing the loan.
Kind regards,
Saj, Start Up Loans Customer Service Team
I liked the experience
I liked the experience. Forbes very helpful!
27 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Vasiliki,
Thank you for sharing your positive experience with Start Up Loans! We're thrilled to hear that you found the process enjoyable, and we're delighted that your business advisor was able to provide you with helpful assistance.
Wishing you every success with your endeavours.
Kind regards,
Saj, Start Up Loans Customer Service Team
Great people to work with
The entire process was exceptionally clear and straightforward to navigate within the application. Martin Menezes, my assigned representative, efficiently handled my application. He was very polite and proactive with his engagement with me, completing tasks promptly, which greatly contributed to meeting my project timeline.
27 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Paul,
Thank you for your feedback! I'm glad to hear that you found the Start Up Loan application process exceptionally clear and straightforward. It's great to know that your assigned business advisor, provided efficient and proactive assistance, ensuring tasks were completed promptly and contributing to meeting your project timeline.
We're committed to providing excellent service, and I'm pleased we could make your experience positive.
Kind regards,
Saj, Start Up Loans Customer Service Team
Communication was spot on
Communication was spot on, my business advisor (Tina) made my life 10 Times easier by keeping me updated with everything was needed to know. Fast and efficient
26 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Alexandru,
Thank you for your positive feedback! I'm delighted to hear that your Business Support Partner's communication was spot on and that your Business Advisor made your experience 10 times easier by keeping you updated promptly.
Many congratulations on receiving the loan and all the very best!
Kind regards,
Saj, Start Up Loans Customer Service Team
Horrible (maybe racist) experience
My interaction with Virgin Startup and the Startup Loan Company has been profoundly disappointing and frustrating. Despite having a robust business proposal and holding an Innovator Founder Visa, I faced significant obstacles during the loan application process, ultimately resulting in rejection.
The communication between the two organizations, particularly between Jamie from the Startup Loan Company and Caroline Fishburn from Virgin Startup, was inconsistent and confusing. While Caroline acknowledged the relevance of my visa type, Jamie asserted that it rendered me ineligible due to uncertainties regarding visa terms.
Throughout our correspondence, I felt that my concerns were not adequately addressed. Despite my repeated requests for clarification, I received vague responses that failed to provide satisfactory explanations for the rejection.
Moreover, the lack of clarity regarding visa eligibility criteria and the absence of my visa type from the exclusion list on the Startup Loan Company's website further compounded the issue. This lack of transparency left me feeling misled and frustrated.
Despite assurances of training and efforts to improve communication, the overall experience has left a sour taste. It's evident that there are significant gaps in the processes and communication channels between Jamie from the Startup Loan Company and Caroline from Virgin Startup, resulting in a detrimental impact on applicants like myself.
In conclusion, I cannot recommend Virgin Startup and the Startup Loan Company based on my experience. The lack of clarity, inconsistent communication, and ultimately, the rejection of my application due to visa issues reflect poorly on their professionalism and customer service standards.
I hope my feedback serves as constructive criticism for both Jamie and Caroline to improve their processes and ensure a smoother experience for future applicants.
---
This review reflects my genuine experience and dissatisfaction with the services provided by Virgin Startup and the Startup Loan Company.
7 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Jasraj,
I am sorry to hear that you were unhappy with your application experience.
We would like to highlight that the Start Up Loans scheme supports a diverse range of small business owners, with ethnic minorities representing 21% of all successful applicants: https://www.startuploans.co.uk/achievements/.
All applications are assessed individually to ensure that the applicant and their business meet the scheme criteria, which include that the applicant must have the right to live and work in the UK, and that this is guaranteed for the duration of the loan term. Whilst we understand how disappointing it is when a business cannot access the funding it needs to grow, we are unfortunately unable to approve applications which do not meet the criteria for the loan.
We note your feedback regarding the Eligibility FAQs on the Start Up Loans website, which we are currently reviewing, to ensure that applicants’ expectations are set appropriately when applying for a loan. I am sorry for the frustration you describe in relation to this. Please be assured we take all feedback very seriously and use this to inform improvements to the scheme.
Whilst I am unable to discuss specific applications on this platform, I would invite you to contact us directly on hello@startuploans.co.uk so that we can assist.
Kind regards,
Saj, Start Up Loans Customer Service Team
Daniel Hughes at GC Business [Growthco]…
Daniel Hughes at GC Business [Growthco] has been extremely helpful, friendly and efficient. This small business start-up loan was all we needed to now grow our family business to its full potential.
8 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Chris,
Thank you for your great feedback! We're delighted to hear that your business advisor provided you with extremely helpful, friendly, and efficient assistance. It's fantastic to know that the small business start-up loan has empowered you to grow your family business to its full potential.
Many congratulations on receiving the loan and all the very best!
Kind regards,
Saj, Start Up Loans Customer Service Team
Start Up Loans application
Very helpful adviser who guided me through all the information and documents required in order to complete my application. Any
queries were promptly dealt with which meant less stress and a much more positive experience.
5 de febrero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Alison,
Thank you for your positive review! We're delighted to hear that your business advisor provided you with helpful guidance throughout your Start Up Loans application process.
It's great to know that your queries were promptly addressed, leading to a smoother and more positive experience for you.
Many congratulations on securing the loan.
Kind regards,
Saj, Start Up Loans Customer Service Team
Fantastic support and process on…
Fantastic support and process on getting the start up loan. All the help and support from my advisor Inderpal Singh made the whole process so much easier and straight forward! Would most certainly recommend this avenue and most defiantly with Inderpal.
24 de octubre de 2023
Opinión espontánea
Respuesta de Start Up Loans
Dear Harvinder,
Thank you for your wonderful review! We're pleased to hear that you had a fantastic experience obtaining your Start Up Loan. It's great to know that your business advisor provided you with excellent support and made the process much easier and straightforward for you.
We greatly appreciate your recommendation and wish you all the very best!
Kind regards,
Saj, Start Up Loans Customer Service Team
Just what my business needed
The help and assistance of the advisors and support staff is top class
29 de enero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Colin,
Thank you for your wonderful review! We're delighted to hear that our advisors and business support partner were able to provide the assistance your business needed. Providing top-class support is our priority, and we're pleased to have met your expectations.
Wishing you every success with your endeavours.
Kind regards,
Saj, Start Up Loans Customer Service Team
Great fast reply
26 de enero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Lana,
Thank you for your positive feedback! We're glad to hear that you appreciated our prompt response.
Many congratulations on securing the loan. We wish you all the best!
Kind regards,
Saj, Start Up Loans Customer Service Team
Terrible
Terrible, passed the credit check, advisor called me to finish the documents. Spent time completing all there documents, business plan, forecasts etc to then get an email to say credit check failed! Even through my credit is good. I then received another call chasing for the forms from my assigned helper. I called them back and went to some third party company with terrible communication skills. These are people that are underwriting our applications! I then managed to speak to my advisor who said after I told him about the email that he was sorry and shouldn’t have sent me a chase email or call and he didn’t know.
What can of circus is this. Yet again another government scheme that that says they help businesses which really doesn’t help anyone at all.
Totally avoid when ever you can
24 de enero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Nathan,
Thank you for sharing your experience with us, and we apologise for the inconvenience you've encountered. We understand the frustration of investing time in the application process, only to face challenges with the credit check outcome.
Regarding the credit check process, we conduct a personal credit check to avoid increasing financial indebtedness that may overburden an individual borrower.
Please be aware that while we aim to be flexible, there are certain credit situations that may impact eligibility, as outlined in our eligibility criteria. This includes scenarios such as ongoing CCJs, IVAs, debt repayment plans, current bankruptcy, trust deeds, Debt Relief Orders, multiple defaults, or a particularly low credit score.
We regret any miscommunication or inconvenience caused during your interaction with our Business Support Partner. Rest assured, we continuously strive to improve our processes and communication to better serve our customers.
If you have any further questions or would like to discuss your application in more detail, please don't hesitate to reach out to us directly, you can email us at helllo@startuploans.co.uk. We value your feedback and are here to assist you.
Kind regards,
Saj, Start Up Loans Customer Service Team
TIMELY RESPONSE
23 de enero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear James,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you received timely responses from your business advisor.
Many congratulation on securing the loan and all the very best!
Kind regards,
Saj, Start Up Loans Customer Service Team
My advisor at dsl business finance was…
My advisor at dsl business finance was very helpful. I felt she had a good understanding of my needs
18 de enero de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Steven,
Thank you for your feedback! We're glad to hear that your Business Advisor was helpful and demonstrated a good understanding of your needs.
Best wishes on your business venture!
Kind regards,
Saj, Start Up Loans Customer Service Team
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