Company jumped on the application almost instantly and assigned a business advisor. Unfortunately after this point trying to get in touch with them is impossible. No clear journey or even an u... Ver más
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Consulta las opiniones de los clientes
The second loan application was just as great of an experience as the first. Zoe just made the process so much easier for me, and I can't thank her enough for how much help and support she's given me... Ver más
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Everything went smoothly from start to finish. Our admin team and business manager Habib were incredibly helpful offering plenty of advice and support. The initial paperwork is quite extensive but if... Ver más
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Very worthwhile experience. They are open to giving people an opportunity based on their business plan, rather than on a credit score. Great to be given a chance where others wouldn’t. The business pl... Ver más
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Información sobre la empresa
Escrito por la empresa
The Start Up Loans Company was established in September 2012, with a mission to help new and early-stage UK businesses access affordable finance and mentoring support.
Información de contacto
Steel City House, S1 2GQ, Sheffield , Reino Unido
- www.startuploans.co.uk
4,2
Muy bueno
477 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Great help in filling out the…
Great help in filling out the information, quick response times and friendly advisors with help in each step of the process.
18 de junio de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Ash,
Thank you so much for your kind words!
We're delighted to hear that you found your business advisor helpful and the process smooth. Many congratulations on securing the loan.
We wish you all the very best!
Kind regards,
Saj, Start Up Loans Customer Service Team
No income, no loan
If you don't have a job with a regular income then don't bother applying. Despite being a startup loan you will need a job / steady income to prove affordability. Despite being profitable because I'm not taking a salary and don't have a fixed income every month they declined me. Like most Government schemes this is a shambles. My business advisor was either fired or resigned half way through (Os Morgan) and I didn't even receive any updates on my application progress. Communication was poor and the overall experience was negative. Don't waste your time.
17 de junio de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Michael,
Thank you for sharing your experience, and I’m sorry to hear about your frustrations.
We understand how crucial access to funding is for start-ups, and we regret that we couldn’t meet your expectations in this instance. Please note that there is no requirement to be employed to apply for a start-up loan; you can still apply even if you do not have a regular income. However, our loan approval process does include an affordability assessment, which can be challenging for some start-ups. We appreciate your feedback on this matter.
I apologise for any lapses in communication and the lack of updates from your Business Support Partner on your application progress. This does not align with our commitment to providing transparent and supportive service. Your feedback will be used constructively to address these issues internally. Please be assured that we are investigating your case thoroughly.
If you have any further questions or would like to discuss your situation in more detail, please feel free to contact me directly at hello@startuploans.co.uk. Your feedback is invaluable to us, and we would welcome the opportunity to address your concerns.
Kind regards,
Saj, Start Up Loans Customer Service Team
X-forces are beyond a joke
X-forces are beyond a joke. The rate is good because its back by the business bank but these clowns are not bankers. Now at 4 months, still asking for the same information over and over again. in all honesty if you are a veteran don't disclose this as you will be diverted here to an offshored company. in the last 2 weeks since i have have had a new "account manager" i have provided the same documents but updated. Going to complete the journey to write about it. but thus far going to a high street would have taken 2 days.
15 de junio de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Rhodri,
I’m sorry to hear about your frustrating experience with your Business Support Partner X-Forces. Please accept my sincerest apologies for the delays and repeated requests for information you've encountered.
We strive to provide efficient and supportive service to all our customers, including veterans, and I regret that we fell short of your expectations. Your feedback is crucial to us, and we are actively reviewing our processes to ensure improvements are made. Your feedback will be used constructively to address these issues internally. Please be assured that we are investigating your case thoroughly.
If you would like to discuss your experience further or provide additional details, please feel free to contact me directly at hello@startuploans.co.uk. We value your input and would appreciate the opportunity to address your concerns.
Thank you for bringing this to our attention.
Kind regards,
Saj, Start Up Loans Customer Service Team
Avoid at All Costs: Terrible Experience with This Start-Up Loan Company
I had an unbelievably frustrating experience with this company that I feel compelled to share as a warning to others. Avoid this company at all costs. They wasted 3 months of my time with endless, redundant requests for information. Despite my excellent credit score, never missing a payment, and my business invoicing over 100K in just 6 months, they still refused to grant a measly 15K loan for essential equipment and licenses we needed to grow.
The entire process was a nightmare. Daniel Hughes, who was handling our case, was an absolute disaster. He was disorganized, incredibly difficult to communicate with, and kept asking for more and more information until it became unbearable. Even worse, when trying to call Daniel we kept speaking to a guy called Nathan, the situation deteriorated further. Nathan's attitude was disrespectful, unprofessional, and showed zero respect for us as clients.
We are now in the process of filing a complaint with the Financial Conduct Authority (FCA) because this company should not be allowed to provide such terrible service. They market themselves as providing "start-up loans," but even if your business is thriving, they will still find an excuse to deny you.
Trust the poor reviews you see about this company. I wish I had. There are plenty of better options out there. Save yourself the frustration and avoid this company at all costs. Absolutely awful experience—never again.
13 de junio de 2024
Opinión espontánea
Respuesta de Start Up Loans
Good afternoon,
I'm deeply sorry to hear about your frustrating experience with your Business Support Partner. Please accept my sincerest apologies for the difficulties you encountered throughout the loan application process. Your feedback is invaluable to us, and I assure you that we take your concerns very seriously.
I understand your frustration regarding the repeated requests for information and the challenges you faced in communication with Business Advisor. This falls far below the standard of service we aim to provide, and I apologise for any inconvenience you experienced.
We are committed to improving our processes and customer journey, and your feedback will be used constructively to address these issues internally. Please be assured that we are investigating your case thoroughly.
If you would like to discuss your experience further or provide additional details, please feel free to contact us directly at hello@startuploans.co.uk. We value your feedback and would appreciate the opportunity to make things right.
Thank you for bringing this to our attention.
Kind regards,
Saj, Start Up Loans Customer Service Team
I can not fault how all this was dealt…
I can not fault how all this was dealt with. Always in contact with me and if anything was needing attention , it was advised before the process moved any further. Yes I was approved. Very thorough and took some work to upload all documents, but all worth it in the end. Very pleased and can not thank Akshat Garg enough for sticking with me. Thank you. 😊
10 de junio de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Nikki,
Thank you so much for your wonderful feedback! We are delighted to hear that you had a positive experience with us and that you found our process thorough and supportive. We strive to maintain excellent communication and ensure that all necessary steps are clear before proceeding.
Congratulations on your approval! Your dedication in uploading all the required documents paid off, and we are thrilled to have been able to assist you throughout this journey. We are grateful for your kind words.
All the very best!
Kind regards,
Saj, Start Up Loans Customer Service Team
Total waste of time and effort I…
Total waste of time and effort I applied with them they initial said that everything looked good just to be asked to provide additional paper work time and time again. It went on for months. Even went out to rent a place just to give them everything that they required. All to be met with a no. Complete waste of energy and time.
8 de junio de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Brigitte,
I am sorry to hear about your experience and that your application was declined. We understand how frustrating it must have been for you to provide additional paperwork repeatedly, only to have your application not approved. Please accept our sincere apologies for any inconvenience this may have caused.
Our goal is to ensure that every application is thoroughly reviewed to meet the necessary requirements, which can sometimes result in additional documentation being needed. We recognise that this process can be time-consuming, and we are actively working to streamline it to better serve our customers.
We appreciate your feedback and will use it to improve our processes. You are welcome to reapply after six months. In the meantime, please contact Business Support helpline at 0800 998 1098 and they will be able to sign post you to other funding options. If you have any further questions, do not hesitate to email us at hello@startuploans.co.uk.
Thank you for your understanding and for bringing this to our attention.
Kind regards,
Saj, Start Up Loans Customer Service Team
Letitia business adviser was an…
Letitia business adviser was very rude and picky. Avoid this government backed company like the plague. Absolutely disgraceful customer service from Letitia and no suggestions or advice was given. Simply ruined my chance to get a start up loan. What an absolute kick in the face. Am now going to Barclays!!!!!
5 de junio de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Kamruz,
I'm truly sorry to hear about your disappointing experience with your business advisor. Providing exceptional customer service is our priority, and it's regrettable that we failed to meet your expectations.
Your feedback is invaluable to us, and I want to assure you that we take it seriously. If you're unsatisfied with the service received from the BSP, I encourage you to raise your concerns directly with them. Alternatively, you can contact us at hello@startuploans.co.uk, and we'll be more than happy to assist you in addressing your concerns.
Kind regards,
Saj, Start Up Loans Customer Service Team
bad company funded by a bad company
hello this company is funded my GC finance which ive left a lenthy review too so ive got a loan through start up loans it took about 3 months to complete going back and forth but what was worring about it was that they seemed more worried about my staff who had a loan out with them but recently lost his small business due to there family member dying pretty much using me to get to them as if im a debt collector which is extremely unprofressional but i pushed it aside and carried on got the loan couple months go by and i missed a few payments and ive been going back and forth trying to pay them back this is through GC finance for about 2 week ive been ringing them daily on hold for 1hr each day that is 14hrs wasted trying to pay it back
31 de mayo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Reece,
Thank you for taking the time to share your experience.
I'm sorry to hear about the challenges you faced with your finance provider, GC Business Finance. It's understandable that waiting on hold for an hour can be frustrating. To address this, I recommend reaching out to GC Business Finance directly via email at bfsul@growthco.uk to request a call back.
Alternatively, you can contact our customer service team at hello@startuploans.co.uk, and we'll facilitate a warm transfer to GC Business Finance for you.
Kind regards,
Saj, Start Up Loans Customer Service Team
Apply but set very low expectations
Today I received an automated email stating:
"Your Start Up Loan application has now expired, as we were unable to make a full assessment of your application in 90 days"
Credit checked were passed and after two weeks the business plan had no outstanding information.
The irony is that one month ago I asked the business partner about updates and that I was concerned about reviews of applicants waiting 3-6 months for a decision. They told me that they have never had an application take that long.
I was told to take assurance that they are a senior underwriter and that things will move quickly after a meeting with credit team that they are waiting to hear from.
Surprise, surprise, my application has no lapsed and all previously submitted information are invalid.
I would encourage anyone to apply but set extremely low expectations. Have a plan B. If you apply with the view to capitalise on a opportunity in the next 3-6 months, pursue other avenues as well.
It's shocking that applications for small amounts of funding that are not grants or business loans but personal loans take lots of paper work and months to receive a decision. Either the credit team is under recoursed or have ancient and slow business processes.
31 de mayo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Hello there,
Thank you for taking the time to share your experience with us. We deeply apologise for any inconvenience and frustration you encountered during your Start Up Loan application process.
We understand how disheartening it can be when expectations are not met, especially when it involves something as important as financing for your business. While we strive to provide efficient and timely service to all our applicants, it seems we fell short of this commitment in your case, and for that, we are truly sorry.
It's important for us to clarify that while we aim to complete the process within 8 weeks, sometimes it may take longer, depending on various factors such as the complexity of the application and the thoroughness required in assessing it. Our Business Support Partners (BSPs) are dedicated to ensuring responsible lending practices, which involve carefully evaluating the viability of your business and the affordability of the loan.
Your feedback is invaluable to us, and we take it seriously. If you have any concerns about the service provided by your BSP, we encourage you to communicate them directly. Alternatively, you can reach out to our customer service team at hello@startuploans.co.uk, and we will do everything we can to address your concerns and assist you further.
Once again, we apologise for any inconvenience caused and appreciate your patience and understanding.
Kind regards,
Saj, Start Up Loans Customer Service Team
Wasting time
A complete waste of time and resources. They ask for extensive documentation and waste your time:
1. Credit check before anything else, which will dramatically reduce your credit ASAP!
2. They ask for the following:
- Survival budget
- Business plan
- Financial projection
- Bank statements
- Proof of ID
- Proof of income
Then they start communicating with you, which takes more than 3 months. Sometimes, they don't respond for over a month. Then they ask for ANOTHER CREDIT CHECK!!! This means your credit is already destroyed.
Plus your business idea with full documentation is exposed, god knows how many people will have acees to it.
Then they will say no and ask you to prove this and that, etc. THEIR LOAN IS IN YOUR NAME, NOT FOR YOUR BUSINESS, SO IT IS A PERSONAL LOAN!!
If you have good credit, just go to your bank’s mobile app and ask for a car loan. It takes 5 minutes, and the money is in your bank within 24 working hours. Then loan your business yourself.
They just collect data for their subsidiary company or the advisors to use these data and ideas. God knows how they monetize these ideas. They are looking for individuals who have good credit.
15 de mayo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Dana,
Thank you for sharing your experience with us, and we apologise for the frustration and inconvenience you encountered during the application process.
We understand your concerns regarding the extensive documentation required and the time it takes for our communication and decision-making process. We are continuously reviewing our procedures to streamline the process and minimise delays.
Regarding the credit check, we conduct this as part of our responsible lending practices to assess your financial situation and ensure that the loan is affordable for you. Please note that Start Up Loan is designed to support individuals who may have difficulty securing finance from traditional lenders. We offer more flexibility with credit checks to ensure accessibility for aspiring entrepreneurs. If you are able to get a loan from a high street lender, you may not be eligible to apply for a start-up loan. You can review our eligibility criteria here. https://www.startuploans.co.uk/am-i-eligible/
Your feedback regarding the exposure of your business idea and the handling of personal information is taken seriously. We prioritise the security and confidentiality of our applicants' data and are committed to safeguarding it throughout the application process. You can view our privacy policy here. https://www.startuploans.co.uk/privacy-policy/
While our loans are indeed in the applicant's name, we aim to support businesses and entrepreneurs in achieving their goals. We will review our communication to ensure clarity on this matter.
We appreciate your feedback and will use it to improve our processes and services. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly at hello@startuploans.co.uk.
Thank you again for your feedback, and we wish you success in your future endeavours.
Kind regards,
Saj, Start Up Loans Customer Service Team
Awful process
As expected with any government backed organisation and scheme, this is such a waste of time. You spend valuable time creating an A+ business plan with tons of market research, backed up theory and existing performance data. End up waiting weeks for a response to your case and get feedback requesting 'additional information' that could be found on page 1 of the business plan.... Extremely poor evaluation of your hard work and seriously lazy case handlers asking numerous pointless questions that you've extensively covered. BEST ADVICE - Don't waste your time applying for this loan. Take out a personal loan using your credit score instead!
10 de mayo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Sam,
Thank you for sharing your feedback. We sincerely apologise for the frustration and inconvenience you’ve encountered during the application process.
We understand how disheartening it can be to put in significant effort only to face delays and additional requests for seemingly redundant information. As part of our commitment to improving our services, your Business Support Partner can investigate your concerns and address them directly. We recommend reaching out to them and expressing your concerns, as they are dedicated to ensuring a smooth and efficient process for all applicants.
Please note that, as a government-backed scheme, our process can indeed take up to 8 weeks. This timeline accounts for the thorough review and compliance checks necessary to ensure that all applications meet the required standards. We recognise that this can be a lengthy process and are continuously working to make it more efficient.
Your feedback is invaluable, and we are committed to making improvements based on your experience. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team at hello@startuploans.co.uk.
Kind regards,
Saj, Start Up Loans Customer Service Team
Christian was a great loan advisor
Christian was a great loan advisor
15 de mayo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Rik,
Thank you for your positive review!
We’re thrilled to hear that you had a great experience with your Business Advisor. Congratulations on securing the loan, and we wish you all the best with your business.
Kind regards,
Saj, Start Up Loans Customer Service Team
Clear and precise communication.
Clear and precise communication.
15 de mayo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Angella,
Thank you for your positive review!
We’re delighted to hear that you found our communication clear and precise. Your feedback encourages us to continue providing the best possible service to our customers.
We wish you all the very best with your business.
Kind regards,
Saj, Start Up Loans Customer Service Team
You will not get a penny from them
According to my personal experience, this is the most unhelpful loan company, I must agree with other people who has got bad experience with them, don't waste your time, they are very keen to take all your information (ID, bank statement, savings account even CV), once they have all the information, they stop contact you and let you wait for weeks, then question you what you have put down on business plan, cashflow, etc. I read the review, I do believe these one star reviews were true, these 5 stars review were fake, probably their own employee left it. Please do not dealing with this company. The lady dealing with my case is call Victoria Fox, no reply from her for weeks, then drop me an email saying they are extremely busy, then ask me for more information. Telling me the loan is designed for people find it difficultly to obtain loan from somewhere else, they told me according to my financial situation, I don't need the loan from them, I can just use my savings. If people find it difficult to get a loan, you (as Start up loan company) will not lend any money to these people, don't go there, just wasting your time. Use your time better to focus on your business, rather then these time wasting people.
9 de mayo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Philip,
Thank you for your review. We sincerely apologise for the frustration and inconvenience you’ve encountered.
As per the process, we do require all applicants to provide the necessary information such as a business plan, cash flow forecast, personal survival budget, bank statements, and sometimes Business Advisors can also request proof of income, proof of ID, and proof of address.
Regarding your specific situation, we apologise for the lack of communication from your Business Advisor. Please note that you have the option to contact your Business Support Partner and raise your concerns, and they will look into this for you. However, if you need the contact details for them, please contact our customer service team via email at hello@startuploans.co.uk, and we will be more than happy to look into this further.
We value your feedback and thank you for bringing this to our attention. We aim to provide a better experience moving forward and appreciate your patience as we work to improve our services.
Kind regards,
Saj, Start Up Loans Customer Service Team
4 weeks of time completely waste with no correspondence at all.
I made an application for a £20,000 start up loan to fund my new business venture’s cash flow in the first instance. The process was very quick to begin with and having passed the credit check I wrote a very detailed business plan, cash flow forecast and personal budget sheet at their request. This took me around 3 full working days to complete and proof read.
It’s now 4 weeks since my application was submitted and I haven’t had one single bit of correspondence from the company. I’ve called twice for an update and on both occasions was advised I’d receive a phone call and email shortly, neither of which materialised. I’m now looking at other options not through choice but that I have none. Very disappointed with the experience, I can see others are providing positive reviews but I have received the polar opposite experience. Absolutely no explanation whatsoever for the lack of contact either. Very strange. I wouldn’t recommend this route if you’re keen on putting your own time to good use.
8 de mayo de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Louise,
Thank you for your review. We sincerely apologise for the lack of communication and the frustration you've experienced.
We understand how important it is to receive timely updates and support throughout the application process. Once you have submitted the application, you are assigned a business advisor by your business support partner (BSP), who should contact you within 5 working days of submission. We regret that this did not happen in your case.
We acknowledge the time and effort you invested in completing the detailed business plan, cash flow forecast, and personal budget sheet, and we apologise for the delay in providing feedback and updates on your application status.
If you would like to discuss your application further, we recommend speaking with your Business Support Partner so that they can investigate this matter further. Alternatively, feel free to contact us directly.
You can email us at hello@startuploans.co.uk, complete an enquiry form or you can call us on 0344 264 2600 Monday, Wednesday, and Friday from 9am to 5pm. Thursday, 9:30am to 5pm. Tuesday, we are closed between 10am-11am. (excluding public holidays).
Kind regards,
Saj, Start Up Loans Customer Service Team
Dont Bother they take up way too much time and then refuse to Fund you because its against their terms of lending
Rubbish, I passed the credit check then waisted time filling in all the details and business plan!
Was told by our advisor this should sail through ( one of the Best applications they had see)
Then out the blue they wont lend to an energy brokerage even though its only 26% of our business model. DONT WASTE YOUR TIME
29 de febrero de 2024
Opinión espontánea
Seamless process
I was very impressed with the pace and quality of the decision making. There was a small change between the initial loan request and final result - moving to a tranched loan, but there was a clear logic behind this which was explained clearly.
I also appreciated the genuine interest in my business - thank you!
25 de abril de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Ian,
Thank you for sharing your positive experience with us!
We're delighted to hear that you found the process seamless and were impressed with the pace and quality of our decision-making. We strive to provide clear and transparent communication throughout, and we're glad that the rationale behind the adjustment to a tranched loan was explained clearly to you.
Your satisfaction is important to us, and we genuinely appreciate your feedback. We're committed to supporting your business and are grateful for the opportunity to work with you.
All the best with your business endeavours!
Kind regards,
Saj, Start Up Loans Customer Service Team
I felt very supported and informed…
I felt very supported and informed along every step of the process. My personal adviser was very approachable and knowledgeable and I would definitely like to work with him again and would recommend to my friends and family.
24 de abril de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Sian,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that you felt supported and informed throughout the process. Providing excellent service and guidance to our customers is our top priority, and we're glad to hear that your business adviser was approachable and knowledgeable. Your recommendation means a lot to us, and we're grateful for the opportunity to work with you.
We wish you all the very best!
Kind regards,
Saj, Start Up Loans Customer Service Team
Not helpful at all.
I asked for additional support during the application process, and requested a phone conversation, but this was not offered. After they responded to one of my emails, I replied within a few minutes, only to receive a notification that the person had gone on holiday. By the time they returned, my credit check had expired. I really trusted that they would help me, but I am very disappointed. I spent time working on the business plan and meeting all their requests. I don’t understand the purpose of all this if they did not support me when I asked for it.
20 de abril de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Obreja,
Thank you for sharing your feedback with us.
We sincerely apologise for the inconvenience and frustration you experienced during the application process. It's disappointing to hear that you did not receive the level of support you expected and that your request for additional assistance was not met promptly by your Business Support Provider (BSP). We understand the importance of timely communication and support, and we regret any miscommunication or delay that occurred.
We deeply regret that your BSP did not meet your expectations in this instance. Please know that we take your feedback seriously and will use it to improve our processes and communication moving forward.
If you would like to discuss your experience further or if there is anything we can do to assist you now, please feel free to reach out to us directly. You can email us at hello@startuploans.co.uk, complete an enquiry form or you can call us on 0344 264 2600 Monday, Wednesday, and Friday from 9am to 5pm. Thursday, 9:30am to 5pm. Tuesday, we are closed between 10am-11am. (excluding public holidays).
Kind regards,
Saj, Start Up Loans Customer Service Team
Helpful, supportive, and friendly
Julia was very friendly and explained the entire process and helped me with correcting my application. I felt supported throughout the process. Her questions were more to help me ensure I have considered all options and challenges.
Thank you!
17 de abril de 2024
Opinión espontánea
Respuesta de Start Up Loans
Dear Homy,
Thank you for your review.
We're delighted to hear that your business advisor provided you with helpful, supportive, and friendly service. Ensuring that our customers feel supported and informed throughout the process is always our goal, and we're glad your business advisor could assist you effectively.
We wish you all the best with your business.
Kind regards,
Saj, Start Up Loans Customer Service Team
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