Stove Fitter's Warehouse Opiniones 

2153
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We ordered a few 30-degree bends that weren't available elsewhere. Everything came well packaged and looks great. Just keep in mind that if you order "matte black" painted vitreous pipe from two diffe... Ver más

Valorada con 5 estrellas sobre 5

Very impressed by this company, great technical advice, user friendly website and somebody at the end of a phone line if you need help,very rare these days!! I made a mistake on the delivery day and a... Ver más

Valorada con 5 estrellas sobre 5

Cannot fault this company. We contacted them both before and after purchase - every time they were really responsive and helpful. That is a rarity with companies these days so it is so refreshing to c... Ver más

Valorada con 5 estrellas sobre 5

From the start of the discussion around the Ivar 5 or 8 to placing the order for the Ivar 5 (wood store version) Julian and his team made everything simple. Went to various vendors but recognize the e... Ver más

Información sobre la empresa

  1. Tienda de estufas a leña
  2. también en la categoría
  3. Servicio de chimeneas
  4. Tienda de hágalo usted mismo
  5. Tienda de hogar a leños

Escrito por la empresa

We are the specialists in wood burning stoves (no gas, electric, oil, bioethanol or fake flame).


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2153)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

saltfire big nut peanut

Been looking to purchase a log burner for sometime for myself . I have looked at stove fitters website many times being a builder and making fireplace openings for customers found it to be a great source of information .so when i wanted to purchase a burner for myself they were the first people i went to i spoke to julian over the phone to take his advice on the fire to suit my needs found him to have a wealth of experience and knowledge and so easy to speak to . i bought the fire and flue kit was told a delivery date on which it was delivered on said date . really pleased with the fire not used many times as yet to rate performance still bedding it in but i'm sure it will be everything i want from a log burner i would recommend you use stove fitters warehouse if you are looking to purchase a log burner .

7 de febrero de 2025
Valorada con 5 estrellas sobre 5

Well delivered and supportive after sales

The kit was complete and in good condition. I had queries about the heat protection needed for my garden office walls. The team were helpful and understanding of my lack of experience.
I would recommend this company to a friend.

28 de enero de 2025
Valorada con 1 estrellas sobre 5

there website tells me i can have an…

there website tells me i can have an ebook but all it is is a link to subscribe to an email. this is a trick and lie, there is no ebook, but you will have to give your first last name and email and then get marketing ads. i dont like being trick. and i dont trust this company

15 de febrero de 2025
Opinión espontánea
Logotipo de Stove Fitter's Warehouse

Respuesta de Stove Fitter's Warehouse

Hi Stephen. If you did not get the ebook by email then something must have gone wrong. Maybe check your Spam folder? I wrote the e-book so I know it exists. No tricks, no lies. The e-book is followed by six emails over a few weeks that give my advice on buying a woodburner (many years experience, installing and selling woodturners). Then it ends. That's it - end of emails. Every email has an unsubscribe link. The tool we use is Klaviyo. I wish you well. Julian

Valorada con 5 estrellas sobre 5

Everything ok

Everything ok, from price match to liaising with the installer, who collected the stove fitted it and took away the old one.

21 de enero de 2025
Valorada con 1 estrellas sobre 5

Worst company I have ever dealt with

They sent the wrong stove which meant that I missed my slot for the fitter. They promised that the courier would collect on 3 seperate occasions without turning up all the while withholding my refund. The incompetence of this company cost me time, money and a woodburner being fitted before the end of the winter. They seemed blazey about the problems they caused.

16 de diciembre de 2024
Logotipo de Stove Fitter's Warehouse

Respuesta de Stove Fitter's Warehouse

I am sorry you were delivered the wrong stove. The guy in the warehouse made a mistake, sending an Arundel instead of an Arundel XL. He was upset at his own mistake but we are all human and he is a good guy. We immediately offered to collect the stove and swap it over - usually a fast and easy solution. But you had since delivered the stove to a very remote location up a track not suitable for any delivery lorry. The situation went downhill from this moment. You have since been refunded. We wish you well.

Valorada con 5 estrellas sobre 5

Great service throughout

Great service throughout, reliable, come when they say they will, explained the whole process well and answered any questions. Recommended a good stove and supplier. Very tidy on the job and took the time to talk through how to use the new stove. Overall, really pleased with the experience, can't fault the work or the communications. :)

17 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Scotland

Delighted withboth service and product. Great company to deal with and their stove is brilliant

11 de diciembre de 2024

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