Stratco Opiniones 

3012
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sen... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was nervous about organising a replacement garden shed until I spoke with Hazel Snow! She handled all of my questions professionally and sensitively. Despite changing my mind (a few times!) about my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My experience wasn’t anywhere near great. I contacted stratco saying there were drawings missing. They said they didn’t supply them anymore.(it was on the packing sheet though) my council needs drawin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Ferretería
  2. Tienda de materiales para la construcción
  3. Tienda para la reforma del hogar
  4. Tienda de muebles de exterior
  5. Proveedor de cerramientos para patios
  6. Tienda de insumos para techado

Información proporcionada por diversas fuentes externas

With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(3012)

82 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Garden Shed

Purchased one of their small garden sheds. It's absolutely fantastic. Instructions we're clear and it was very easy to build. It was a tad more expensive than the alternatives but I had seen many bad reviews about them.

All the parts, bolts and screws seemed to be of good quality.

18 de julio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Thank you so much for your kind feedback! We're thrilled to hear that you're happy with your new garden shed. It's great to know the instructions were clear and assembly went smoothly. We truly believe that quality matters, so we’re glad you noticed the difference in the materials and components. Enjoy your new shed, and thank you again for choosing us!

Valorada con 5 estrellas sobre 5

Service With A Smile

Acknowledged as soon as walked in the store unlike your empty Whyalla shop. Served by Priscilla who is just like her predecessor Vanessa, Genuine, helpful & has got the knowledge and the big smile is just so real.
Great work 11/10.

14 de julio de 2025
Opinión espontánea
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Respuesta de Stratco

Wow — 11/10! That’s the kind of feedback that makes our day. 😊 We're so glad you felt warmly welcomed and well taken care of, and it's fantastic to hear Priscilla’s genuine smile and expert service stood out. It’s clear she’s carrying the torch beautifully from Vanessa, and we’ll be sure to pass along your kind words to both of them. Thanks for your incredible support — we’ll keep working to make every visit a standout one!

Valorada con 5 estrellas sobre 5

Service was awesome

Service was awesome. But not happy with the quality of the product.

11 de julio de 2025
Opinión espontánea
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Respuesta de Stratco

Hi Debbie, Thanks for your honest feedback — it’s great to hear you were pleased with our service, but we’re genuinely disappointed the product didn’t meet your expectations. We strive to deliver both outstanding service and quality products, so it’s disappointing to know we missed the mark this time. Your insights help us improve. Thank you.

Valorada con 5 estrellas sobre 5

Online purchase

Purchased a garden shed online and very pleased on the information provided to the quick delivery. Plenty of updates on delivery time and very pleasant delivery driver.

10 de julio de 2025
Opinión espontánea
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Respuesta de Stratco

Hi Micky, Thank you so much for your kind words! We're delighted to hear that your experience purchasing the garden shed was smooth and satisfying from start to finish. 😊 Clear communication and timely delivery are things we take pride in, and it’s great to know our team — especially the delivery driver — made a positive impression. If your garden shed ever needs a companion or upgrade, you know where to find us!

Valorada con 5 estrellas sobre 5

Great solid shed

I am very happy with our purchase, great quality. I put it together over a few days and it is very solid. The driver was very helpful and friendly too.

24 de junio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Thank you so much for your kind words! We're delighted to hear you're happy with the quality and that the assembly went smoothly. It's also great to know our driver made a positive impression. We hope to see you again soon at Stratco Malaga.

Valorada con 1 estrellas sobre 5

I would never go back to stratco again

I would never go back to stratco again. We put a order in for a patio with the size I wanted only to be given a order that was not what I asked for. When I questioned this the store manager told me that it only came in that size. That was not what I ordered. I was not told this when I purchased it. I was not able to cancel the order.
The store manager from Capalabar was so rude. I tried to explain that it wasn't what we ordered. I was told that I was given a $300 voucher and I should be grateful. The voucher was because there was a 20% sale on the Saturday and I purchased it on the Friday so I rang the store to see if I could get the discount. I was told the discount didn't apply to the package I purchased. I beg to differ. The Omomoe store were the delivery was to be picked up gave the delivery service that I paid for the measurements that I didn't order so it wouldn't fit in his truck. I had to call the state manager to have the size cut down. I had to pay for 2 delivery services. If you ask for something to be a certain size. You don't expect it to come in a different size. I have always written a good review on services that I have used. Not this one. You have to be clear to let customers know exactly what they are receiving. If I purchased a dress in size 12 and I received a dress size 16 I am sure that I would send it back. The same should apply here.

20 de junio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hello Allison,

We're sorry to hear about your experience with the Capalaba store. Thank you for your feedback. We will pass this onto the QLD upper management team to further investigate.

Valorada con 4 estrellas sobre 5

Workshop

The staff were busy but trying to serve a busy shop. Bunbury. Assembly was a bit more trickier than I thought. Delivery -super fast - I did have a few problems and whilst the phone staff tried to be helpful they just were not experienced enough and no one was available to help her. I like the product and it will serve my needs well.

21 de junio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi Christine, Thank you for your feedback! We’re glad to hear that you like the product and that it suits your needs. We appreciate your understanding about the busyness in our Bunbury store and the assembly process. We hope to see you again soon.

Valorada con 5 estrellas sobre 5

Great website

Great website, easy to follow, communication regarding delivery has been excellent, I have been kept well informed. Products always high quality

15 de junio de 2025
Opinión espontánea
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Respuesta de Stratco

Hi Karen, Thank you for the 5-Stras! It is fantastic to hear you have found the whole process easy and that the products are of a high quality. Thank you.

Valorada con 5 estrellas sobre 5

Hazal

Hazal
Looked after me very well with a good decent Quote and Options

17 de junio de 2025
Opinión espontánea
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Respuesta de Stratco

Hi Steve,
Thank you for the 5-star review! We're glad to hear that Hazel was able to provide you with a fair quote and a range of options. We appreciate your feedback!

Valorada con 5 estrellas sobre 5

Pool Pump Shed

Pool Pump Shed.

I purchased this shed online and it was very easy to do. Very prompt delivery (1 week)

5 de junio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi Charmaine, Thank you for the 5-Stars! We are thrilled you found the online process easy and the delivery fast. Thank you.

Valorada con 5 estrellas sobre 5

Serviced by Claudia- Absolute perfect…Claudia

Serviced by Claudia- Absolute perfect service and provided everything and above that I requested.
5Star

11 de junio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi Darren, Thank you for the 5-Stras! It is fantastic to know that Claudia provided you with fantastic customer service. We hope to see you again soon at Stratco Malaga.

Valorada con 5 estrellas sobre 5

Was served by Doug from Malaga store

Was served by Doug from Malaga store. Exceptional and very knowledgeable character who really made a daunting experience that much easier

6 de junio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi Glenn, Thank you for taking the time to give us such a positive review. It is fantastic to hear Doug provided you with excellent customer service. We hope to see you again soon at Stratco Malaga.

Valorada con 5 estrellas sobre 5

Would just like to say thankyou to Doug…

Would just like to say thankyou to Doug from the Malaga branch,
He is always very helpful and he has high knowledge of the industry I work in.

6 de junio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi Tom, Thank you for the 5 Stars! It is fantastic to hear Doug has provided you with fantastic customer service. We hope to see you again soon at Stratco Malaga.

Valorada con 1 estrellas sobre 5

What has happened to customer service!

Walked into Kunda Park (Sunshine Coast) Stratco this afternoon - 2 staff at front desk and three staff members sitting in front of computers. Not one staff member acknowledged me walking into the showroom - or asked if I would like any assistance. I found what I was looking for and was in the showroom for about 15 minutes. Still no customer service.
I walked out and not one person still acknowledged me - felt like I was invisible.
A smile and greeting and good customer service is your job - I will buy somewhere else.

2 de junio de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

We're disappointed to hear about your recent experience with Sunshine Coast Stratco and appreciate you bringing these issues to our attention. Your feedback is important, and we’ll be forwarding it to our management team for further review. Thank you.

Valorada con 5 estrellas sobre 5

Steve the delivery driver was extremely…

Steve the delivery driver was extremely professional and technically brilliant in operating his truck. He delivered our large goods with precision and care.

31 de mayo de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi Chandan, Thank you for the 5-Stars! It is great to know Steve did a fantastic job of delivering your goods. We hope to see you again soon at Stratco Epping.

Valorada con 1 estrellas sobre 5

Stratco offers terrible service, and only does half the job

I recently purchased a small garden shed from Stratco Richmond in South Australia . To put things in perspective this shed cost me nearly $5k once you include installation costs . Firstly, they only delivered half the materials, and the installer had to come a second time . Then the installer installed the shed but didn’t include any elbows on the downpipes . He also didn’t seal the shed so water kept going in . Stratco advised the elbows weren’t part of the shed kit, and when I rang to say it needs this to redirect water away from shed ,I was made to feel like I am ridiculous for suggesting it . What would a woman know right ? I went to the store I purchased it from ,and advised that since it has rained all the water comes into the shed . I even showed them a picture . They didn’t seem to care, and said maybe the elbow needs to be installed . I asked if they have them , they didn’t have them . I asked if another of their store locations had them . They confirmed, yes ,they did . I said that store is too far away for me . They never offered to get one sent to their store 🤦‍♀️ Two months after the installation of the shed someone arrived at my house to deliver a part for the shed . What the ? The guy who organised the shed for me (Patrick) was good ,but everyone else provided very inadequate service. They provide the bare minimum ,and really don’t care to provide any after sales service when things aren’t right . Very poor . I don’t recommend them . Bunnings were a lot more helpful . Olympic industries did a great job with my brothers new shed . Installed it properly ,and sealed it .

10 de enero de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Good afternoon,
Thank you for taking the time to share your experience with us.
Your feedback is being taken seriously and will be used to improve our internal processes. Can you please email your details to contact@stratco.com.au so we are able to investigate further. Thank you again for your patience and for bringing these matters to our attention. If there’s anything further we can do to assist you, please don’t hesitate to reach out directly. Thank you.

Valorada con 5 estrellas sobre 5

Stratco Sheds

Have had an awesome experience from purchasing our shed to the delivery of the shed. Steve was amazing at delivery and super helpful.

14 de mayo de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi Malcolm, Thank you for the 5-Stars! It is fantastic to know you have had such a great Stratco experience. We hope to see you again soon at Stratco Epping.

Valorada con 5 estrellas sobre 5

What a great store

What a great store. Staff know so much, and great customer service.

14 de mayo de 2025
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi Mel, Thank you for the 5-Stars and for sharing your Stratco experience. We hope to see you again soon at Stratco Caboolture.

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