Stratco Opiniones 

3012
TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Poor installation, they do not want to fix it. We spent $21000 and bought a headache. It leaks through light, fan and from joints. Whenever contacted intaller(Jade Thompson and Trent the installer sen... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I bought a HM4 shed (sliding door) and overall I'm fairly happy with it. It looks beautiful and assembly was pretty straight forward with good instructions. This was a replacement to an older (10+ yea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was nervous about organising a replacement garden shed until I spoke with Hazel Snow! She handled all of my questions professionally and sensitively. Despite changing my mind (a few times!) about my... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My experience wasn’t anywhere near great. I contacted stratco saying there were drawings missing. They said they didn’t supply them anymore.(it was on the packing sheet though) my council needs drawin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Ferretería
  2. Tienda de materiales para la construcción
  3. Tienda para la reforma del hogar
  4. Tienda de muebles de exterior
  5. Proveedor de cerramientos para patios
  6. Tienda de insumos para techado

Información proporcionada por diversas fuentes externas

With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

3 mil opiniones

5 estrellas
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3 estrellas
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1 estrella

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4,1

Todas las opiniones

(3012)

83 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

The antonym of service is Stratco

The antonym of service is Stratco. Job after job supplied short, delayed, damaged, wrong colour or all the above. Often, the response is worse than the underlying error. From order to invoice, the arrogance is disgraceful. With an invisible manager behind the wheel, nothing changes if nothing changes. Perth is a s*#%show and its destroying small business.

18 de octubre de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Tony, we are very disappointed to hear about your experience and will do our best to address what you've raised in your feedback. We would appreciate more details about your experience if you could please pass on your contact/order details and email us at contact@stratco.com.au and reference this review. Thank you.

Valorada con 5 estrellas sobre 5

At Kadina store

At Kadina store, l was so happy with his knowledge, helpfulness and his friendliness. I highly recommend people to shop at this store.

22 de octubre de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Marilyn, thank you for the 5 stars and for the wonderful feedback! We hope to see you again Stratco Kadina soon!

Valorada con 5 estrellas sobre 5

fantastic customer service from a great team

fantastic customer service from a product i purchased & needed further help. guys were amazing & fixed my problem straight away. thanks Stratco !

22 de octubre de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Dean, thank you for the 5 stars. We appreciate the feedback you have provided and will be sure to pass this onto the Epping team. We hope to see you again soon at Stratco Epping!

Valorada con 5 estrellas sobre 5

Exceptional customer service

We were assisted by Stephanie to look at fencing options.
Stephanie has excellent engagement and communication skills and is incredibly knowledgeable about many different Stratco products. She gave us some suggestions, multiple choices and left us with great confidence about what we could design and purchase. Thank you so much Stephanie, you listened to us, treated us with respect and you were fun and incredibly helpful.

19 de octubre de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Lee, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Stephanie. Her expertise and engagement truly make a difference, and we're glad she could help you feel confident in your fencing choices. We appreciate your kind words and we hope to see you again at Stratco Gepps Cross!



Valorada con 5 estrellas sobre 5

Steve was truly a lovely very helpful…

Steve was truly a lovely very helpful man. Would recommend him to anyone

16 de octubre de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Renee, thank you for the 5 stars. We appreciate the feedback you have provided and will pass this on. We hope to see you again at the Stratco Epping store!

Valorada con 5 estrellas sobre 5

Very unhappy

My experience wasn’t anywhere near great. I contacted stratco saying there were drawings missing. They said they didn’t supply them anymore.(it was on the packing sheet though) my council needs drawings. The ‘online only’ instructions (none supplied) kept referring to the drawings. Footings size/depth etc. company seems to be uninterested. Very poor. Wouldn’t recommend.

9 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Alan, we are disappointed to hear about your experience and will do our best to address what you've raised in your feedback. We would appreciate more details about your experience if you could please pass on your contact/order details and email us at contact@stratco.com.au and reference this review. Thank you.

Valorada con 1 estrellas sobre 5

Placed an order and paid for delivery NO Show …

Placed an order and paid for delivery of items, paying a high fee to deliver and giving three weeks notice for delivery to occur. On day of delivery, No Show! called store at 3.30pm and told, order was placed on the truck and delivery would be done by 6pm. Did not arrive and not impressed at all.

4 de octubre de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Josh, we are disappointed to hear about your experience and will do our best to address what you've raised in your feedback. We would appreciate more details about your experience if you could please pass on your contact/order details and email us at contact@stratco.com.au and reference this review. Thank you.

Valorada con 2 estrellas sobre 5

We ordered a Stratco Outback kit back on…

We ordered a Stratco Outback kit back on 28th January 2024. It arrived in Yamba NSW in due course without a hitch from Ormeau. We had an installer build this construction There were wrong gable joiners sent in the kit,had to wait days for the correct ones to arrive. The design is not good, the gable roof leaks, rusting tech screws, pop rivets show denting, poly carb sheeting is joined with tape. We have had nothing but issues, namely leaks and rust right up til the 3rd September, (8 months later) when installer was returning to rectify problems. I would not reccommend a Stratco Outback for the expensive price and inferior materials

3 de septiembre de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Helen, we are disappointed to hear about your experience and will do our best to address what you've raised in your feedback. We would appreciate more details about your experience if you could please pass on your contact/order details and email us at contact@stratco.com.au and reference this review. Thank you.

Valorada con 5 estrellas sobre 5

Great customer service.

I visited the shop today, 28 Aug 24, looking for a couple of hard to get parts that the internet couldn’t help me with.

One part was in stock, and the other wasn’t. The guys I spoke with went out of their way to help me identify where I might go looking for the part they couldn’t help me with.

I was very impressed with the customer service they provided. Thanks guys.

28 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Pete, thank you for the 5 stars. We appreciate the feedback you have provided and are glad to hear that you were provided with excellent customer service from our Stratco team members. We hope to see you in store again soon!

Valorada con 5 estrellas sobre 5

Impressive Consultant..knowledgeable.

Impressive Consultant..knowledgeable.. but most importantly excellent customer service. Dave Ward came to our home ..went that extra extra mile to assist us to sought a solution .Would recommend .Would use his service again.Thanks Dave.

26 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Klee, thank you for the 5 stars. We appreciate the feedback you have provided and are glad to hear that you were provided with excellent customer service!

Valorada con 5 estrellas sobre 5

All was OK

Very fast delivery.
All was OK.

21 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Laci, thank you for the 5 stars. We are glad to hear that you received your order and products very quickly and hope to see you again at Stratco!

Valorada con 5 estrellas sobre 5

Great products & Customer Service

I have bought quite a few things from Stratco.
I find the site easy to follow and easy to order.
Some great specials on there …
Customer service amazing, got a call to explain when they would be delivering to South Coast.

19 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Susan, thank you for the 5 stars and providing this feedback. We are glad to hear you had a great experience with us and hope to see you again soon!

Valorada con 5 estrellas sobre 5

Good Quality and Service

Ordered three different ‘Titanium’ garage cabinets, after a call to Stratco, to confirm a couple of configuration questions. The operator, Annette, was very helpful and informative. The cabinets arrived in perfect condition seven days later. Assembly was pretty straightforward and the quality of the panels are very structurally sound. Front panel comes complete with doors attached. Very well thought through assembly, with no external fixings visible. These Australian made cabinets are worth every cent over the cheap imports available from hardware stores.

7 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi there, thank you for the 5 stars. We appreciate the feedback you have provided us and are glad to hear that your cabinets that you ordered arrived in perfect condition - we hope you enjoy using them!

Valorada con 5 estrellas sobre 5

I got my delivery on time and without…

I got my delivery on time and without fuss. Sam rolled up in his immaculate Kenworth truck and I knew that my delivery was going to be spot on.
Thank you Sam for keeping me up to date with your eta, appreciate the easy unloading and care you took with my materials

12 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Peter, thank you for the 5 stars. We appreciate the feedback you have provided and are glad to hear that Sam delivered your order smoothly. Thanks!

Valorada con 5 estrellas sobre 5

Steve the delivery driver was super…

Steve the delivery driver was super professional and courteous. Got the shed delivered efficiently and safely. Great communication.

14 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Matt, thank you for the 5 stars. We appreciate the feedback you have provided and are glad to hear that you were provided with professional and courteous delivery service from Steve!

Valorada con 5 estrellas sobre 5

My delivery driver was friendly and…

My delivery driver was friendly and efficient!
Placing the delivery, as instructed.
My delivery arrived, as expected on the day I was informed.

13 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Marilyn, thank you for the 5 stars. We are glad to hear that you were provided with friendly and efficient delivery service!

Valorada con 5 estrellas sobre 5

Smooth and efficient delivery

Steve from Stratco delivered our order with the highest level of efficiency. Once the palette was craned over the fence, he helped put away the shed in the backyard on a trolley. Friendly and approachable, thanks very much Steve.

7 de agosto de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Agug, thank you for the 5 stars. We appreciate the feedback you have provided us. We are glad to hear that Steve provided you with excellent service and we hope to see you again at the Epping store!

Valorada con 5 estrellas sobre 5

Very pleased with the whole job and…

Very pleased with the whole job and installation by Rod, Backyard Fencing. Turned up exactly when he said he would and very happy and easy to get on with.😊

27 de julio de 2024
Opinión espontánea
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Respuesta de Stratco

Hi Robert, thank you for the 5 stars. We appreciate the feedback you have provided us. We are glad to also hear that you were provided with great install service!

Valorada con 5 estrellas sobre 5

Van the delivery man

Van the delivery man, was great to deal with. Very knowledgeable and accommodating.

18 de julio de 2024
Opinión espontánea
Logotipo de Stratco

Respuesta de Stratco

Hi there, thank you for the 5 stars and the feedback you have provided us. We are glad to hear that you were provided with excellent delivery service.

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