Just saw a reply to my review 5 days after I posted it. This fraudulent company are not worth booking anything with them. i am still outstanding £4100+ They asked to contact thier customer on thie... Ver más
La empresa ha respondido
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Just saw a reply to my review 5 days after I posted it. This fraudulent company are not worth booking anything with them. i am still outstanding £4100+ They asked to contact thier customer on thie... Ver más
La empresa ha respondido
Lovely holiday place very basic but spotlessly clean could not fault it .every think you needed pool etc and on day of travel shower room clean and staff friendly only one thing the transfer from hote... Ver más
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Great hotel, great area, great food, aicron good, big pool, sunset bar was amazing with branded alcohol on all incl, even found a nice parking spot on the road, loved it ! 🥰 Nudist beach it seems and... Ver más
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For the past several years I have purchased all my abroad holidays through either On the Beach or Sunshine. I cant fault them! 8 years ago I encountered an issue with an airline, it was sorted promptl... Ver más
La empresa ha respondido
Escrito por la empresa
We hope you are staying safe during this challenging and unforeseen time across the globe. We would firstly like to thank you for your patience and support as we work to respond to the thousands of individual customer queries, booking amendments and refunds.
We would like to note that due to Coronavirus outbreak, we have received a huge volume of contact from customers who are concerned about how their holiday is affected. It may take us longer than usual to respond at the moment, but rest assured we are working hard to reply to every customer query as quickly as we can.
When will I receive my refund?
We're working as quickly as possible to get any money back to those customers who are owed a refund. In many cases, we are waiting for the money for the cost of flights to be refunded by the airline.
Additionally, unlike many other travel companies, Sunshine.co.uk is offering eligible customers a full cash refund alongside the option to move their holiday to a later date.
The ongoing situation with Covid-19 is unprecedented and affecting us all in many different ways. We truly appreciate the patience and support of all of our customers during this challenging time.
Escrito por la empresa

Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Respuesta de Sunshine Holidays
I’ve been booking with sunshine for a few years now so quick and easy

Respuesta de Sunshine Holidays
Cheap holidays compared to others, easy to book,never had any problems in the past , happy customer

Respuesta de Sunshine Holidays
Every time we book with sunshine everything always goes smoothly,very happy!!

Respuesta de Sunshine Holidays
Easy book Hotel, Flight, Airport Parking & Travel Insurance all in Booking.

Respuesta de Sunshine Holidays
Been with you before and had no problems so we carried on with you

Respuesta de Sunshine Holidays
Great easy to use website. We where kept informed of everything we needed to know and will definitely use sunshine holidays again

Respuesta de Sunshine Holidays

Respuesta de Sunshine Holidays
The trips we booked were fantastic,but the hotel is
extremely run down,
Dirty and unclean
Public toilets a disgrace
Rooms not cleaned for arrival
Not enough towels given and then all taken away and not replaced
Not enough loungers at pool
Unable to book in to the restaurants
No suitable labelling of food
Unable to get even a soft drink before 11am and then all juice flat as from plastic bottles and tiny cups
Water fountains don't work
Behaviour of many staff questionable with you g females and behaviour towards kids rude and aggressive
No snacks throughout day (like ice cream...crisps..nuts etc)
Main restaurant not big enough for volume of people
No working air conditioning or tv in rooms
I'd avoid this hotel

Respuesta de Sunshine Holidays
Great hotel, great area, great food, aicron good, big pool, sunset bar was amazing with branded alcohol on all incl, even found a nice parking spot on the road, loved it ! 🥰 Nudist beach it seems and as adults only lots of couples, we didnt go to entertainment or lounge bar but there was something every day

Respuesta de Sunshine Holidays
just got back from our 3rd holiday with sunshine and yet again not 1 promblem at all. the only problem we have now it where to book next!

Respuesta de Sunshine Holidays
Very easy and quick to do and such a good deal thabkyou

Respuesta de Sunshine Holidays

Respuesta de Sunshine Holidays
Excellent from start to finish, great transfer lovely hotel....close to beach and shops bars.

Respuesta de Sunshine Holidays
Raquel aka Rachel on the reception was amazing couldn’t do enough to help us, absolutely fantastic, Roquetas de mar was a really nice quite traditional place to visit lots to just taxis can be a little on the slow side

Respuesta de Sunshine Holidays
Always book with Sunshine Holidays.
Never had any problems
I’ve booked a few holidays with the company, flying from my local airport and have consistently had a good experience. The booking process is simple, the company are reliable, and their prices are low. Will continue to use them.
Here we are 5 weeks later after being defrauded £4100 by this company. No phone number, no customer service human. Only Bots to communicate with. 6 HOURS on bots! Absolutely useless.
They have my have my email and telephone number. They requsted it. No response!
Our experience they are quick to take your money, but do not deliver on the gooods and services they have promised. They become uncontactable. BEWARE!
Easy to book a package holiday and great price

Respuesta de Sunshine Holidays
The catty cat garden Hotal was awful there put us in 3 rooms on different floors. Hotal in need of repairs bathroom was black with mould and food was horrible we only ate 1 day after that we are out.I wouldn't called it all inclusive no ice room for kids or any treats staff speak very rude. Just wanted to sell us anything and everything. When we said we already sorted are expeditions out was told to cancel them when we refused there become more rude towards us didn't feel very welcomed at all. There where no entertainment or anything to do for the kids we are glad to spend all are time out the hotel and very glad we only book a weekend there. One of the worst hotal we stayed at

Respuesta de Sunshine Holidays
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