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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

There are many supercard offers included such as free holidays, flight ticket. In addition it allows me to save many £s in shopping as it covers many super markets and fashion stores. Only annoying th... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Supercard is really great to save money. I recommend people to buy it. But it has a lot of problem which I'm facing. 1. Suddenly card stop working for redemption. 2. Discount % going down rapidl... Ver más

Valorada con 4 estrellas sobre 5

Every penny counts! Saving money on your purchases with the Supercard Discounts is really awesome! Thanks for helping, Supercard. I would really appreciate if you could consider more offers by bringin... Ver más

Valorada con 4 estrellas sobre 5

Supercard is a lovely membership where you can save a lot of money on brands as well as amazing travel perks. Customer service are always there for you and are always looking to improve their serv... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de marketing y medios de comunicación

Información proporcionada por diversas fuentes externas

Supercard is a brand new type of membership scheme, packed with proper discounts and genuine freebies across some of the UK’s best-known brands. Restaurants, shops, theme parks, gyms... the lifestyle you deserve has never been so affordable.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

795 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(795)

2 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 1 estrellas sobre 5

Predatory illegal scam

My girlfriend signed up for a discount card after seeing and ad somewhere, free for 3 months. She cancelled after one month.

Nearly a year later £99 charge from her account from another supercard related business, when confronted they claimed that even ex members could be offered things. They emailed her a 14 day free trial offer which went to spam and they automatically entered her bank details and charged her for it despite her never seeing, reading, or agreeing to the service (some business called supertravelclub)

How this is not a crime I don't know. Considering legal action and from the looks of it they have rehashed their business 3 times with Mysupercard and Supercard on trustpilot here having shockingly low reviews.

This is criminal.

edit: Not going to follow up and talk to you guys because you're nice enough replying to a bad review here but told my girlfriend when she contacted you privately that you reserve the right to sign up ex-customers for any products and services you want and its part of the small print. If you want to find a resolution maybe you should change your business practice and stop ripping people off, just a thought.

24 de abril de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Huw,
Thank you for your feedback and we are sorry you feel this way.
We have requested for you to share your girlfriend’s details, if you could please kindly confirm via Trustpilot or via email your email, postcode and membership ID (if you have it available) then we can investigate this further for you and work together for a resolution. Our email address is hello@mysupercard.co.uk.
We look forward to hearing from you soon.
Kind regards,
Jack M

Valorada con 1 estrellas sobre 5

Don't touch this company

Don't touch this company, had the trial, cancelled my membership, now they've taken money from bank account with out permission.

16 de abril de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello David,
Thank you for your feedback and we are sorry you feel this way.
We have requested for you to share your details, if you could please kindly confirm via Trustpilot or via email your email, postcode and membership ID (if you have it available) then we can investigate this further for you and work together for a resolution. Our email address is hello@mysupercard.co.uk.
We look forward to hearing from you soon.
Kind regards,
Caitlyn G

Valorada con 5 estrellas sobre 5

Good company with good choices of offers

Used many times and not had any sort of issues, good company and discounts are pretty decent with a wide range of choices

21 de marzo de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Vishal,

Thank you for leaving us your excellent feedback. Our team are super pleased you’re enjoying our product.

Many thanks,

Jason O

Valorada con 4 estrellas sobre 5

Certainly saved me money

Very happy with this - have used it often to save money in restaurants we actually eat at as well as simple things like getting money off with Tesco. The only thing I wish was that you didn't have to convert the money so often into gift cards, but it's pretty easy to do and the savings are worth the minor hassle. I get my for free through a society membership so can vouch for how good a value it represents if you have to subscribe. Good choice of places offering the discount but sometimes the % reduction advertised is not what you actually get - the information does need updating.

20 de marzo de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hi Mac,

Thank you for leaving such valuable feedback. I will pass your comments onto our product team.

Many thanks,

Anne W

Valorada con 1 estrellas sobre 5

Tried to take £89.99 from my bank and…

Tried to take £89.99 from my bank and when my bank thought it suspicious and blocked my card I had to call a fraud line for my bank to get it unblocked. Never even signed up for a supercard so I have no idea how they got my bank details

27 de febrero de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello, Kate A Dale,
Thank you for your feedback and we are sorry you feel this way.
We can confirm we have received your contact information, and our team has resolved your query.
Kind regards,
Caitlyn G

Valorada con 4 estrellas sobre 5

Customer service is really good

Customer service is really good. I have got a free night to stay in London next week. Booking was through email and quite easy.

27 de enero de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Shweta,

It’s great to hear that the customer service team helped you with your stay in London. We hope you enjoy the rest of the perks that come with Supercard.

Many thanks,

Jason O

Valorada con 5 estrellas sobre 5

Great service provided by Supercard

Great service provided by the team with regular access to lots of discounts. I use these discounts for all my household purchases including my weekly food shop. A family of four who regularly benefit from the discounts on offer. Would highly recommend. A great help in these time during the cost of living crisis.

12 de enero de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hi Asim,

Thank you for your fantastic review. It’s great to hear so many of our customers are benefitting from the perks of Supercard.

Hope you have a lovely day!

Many thanks,

Sophia B

Valorada con 5 estrellas sobre 5

Discounts on things you were buying anyway!…

Discounts on things you were buying anyway! Easy to use - would be good if you could purchase directly from the app, but not too big an issue.

8 de enero de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Vin,

Our team are really pleased you’re enjoying Supercard and are finding it easy to use! I’ll also forward your feedback onto our products team.

Many thanks,

Jack M

Valorada con 1 estrellas sobre 5

i think it’s rubbish tried to use in…

i think it’s rubbish tried to use in curry when i purchased a kettle an toaster to be told no you have to add it after you paid !! so i would then purchase a gift card after so i can use for something else ! crazy

4 de enero de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Sandra,
Thank you for your feedback and we are sorry to hear this.
Many rewards can be redeemed with a flash of a card, by direct online discount code, or simply a pre-ordered purchase or booking. . However, the pre-ordered gift cards allow for you to continue to have the discount in conjunction with many sales items/promotions which for many of these brands is not possible via a code or scan redemption journey.
We always aim to deliver the highest value promotion possible for our members and we are always looking to improve so I will make sure this is passed onto our product team!
Kind regards,
Sophia B

Valorada con 5 estrellas sobre 5

Good card to have

Good card to have. Have not tried all that the card has to offer yet. But looks good

9 de noviembre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hi Joe,

Thanks for leaving such a great review! We hope you enjoy the rest of Supercard.

Many thanks,

Anne W

Valorada con 4 estrellas sobre 5

Idea is good but not sure if I will…

Idea is good but not sure if I will cover the cost of the card in the first place.

5 de enero de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Kathryn,

Thank you for your valuable feedback. We hope you enjoy Supercard and make use of all of its amazing discounts!

Many thanks,

Sophia B

Valorada con 5 estrellas sobre 5

Efficient and saving money even it is…

Efficient and saving money even it is little, but every little helps

31 de diciembre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Said,

Thanks for leaving such a great review. It’s great to hear that customers are enjoy their savings with Supercard.

Many thanks,

Jason O

Valorada con 1 estrellas sobre 5

not worth having can not excuse the…

Most of the time you can not excuse the e vouchers it's a waste of time

8 de diciembre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Coral,
Thank you for your feedback and we are sorry to hear this.
Many rewards can be redeemed with a flash of a card, by direct online discount code, or simply a pre-ordered purchase or booking. However, the pre-ordered gift cards allow for you to continue to have the discount in conjunction with many sales items/promotions which for many of these brands is not possible via a code or scan redemption journey.
Kind regards,
Sophia B

Valorada con 5 estrellas sobre 5

Great savings made!

Great savings made!
Even better savings than my wife’s blue light card!
Amazing!

10 de diciembre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello Feroz,

It’s great to hear that you’re loving the savings that come with Supercard. Thanks for leaving such great feedback!

Many thanks,

Anne W

Valorada con 4 estrellas sobre 5

Most useful to me

Of all the discount cards, this one has been most useful. i wish the app would work on my samsung A52, however. But failing that this is my goto before anything i look to buy.

1 de enero de 2024
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hi Liyah,

Thanks for leaving such a valuable review. We are really pleased that you are enjoying Supercard and I will pass the app feedback onto our products team.

Have a great day!

Many thanks,

Sophia B

Valorada con 1 estrellas sobre 5

I have I have just discovered a charge of £69.99

I have just discovered a charge of £69.99 for Supercard on my credit card account November 2023 . I searched my email history for Supercard and remembered an email received 1st October 2021 offering a trial membership of 14 days, which if you did not cancel, would incur a £99.95 charge for membership. This was cancelled at the time by telephone no problem. Two years later, November 2023 Supercard charged me £69.99. (Certainly no email this time.) Supercard said they had sent me another email with a chance to renew my membership (not received) with the same clause "if you don't cancel within 14 days you will be charged for membership". This has again been resolved and money returned. But surely this procedure of sending emails, even if these emails are unseen, unopened or go straight to trash, Supercard continues to make an unauthorised debit on your card. Not a customer friendly service. Be aware..

8 de diciembre de 2023
Opinión espontánea
Logotipo de Supercard Black

Respuesta de Supercard Black

Hello John,
We can confirm we have received your contact information, and we will be in touch to assist you with your query.
Our email address is hello@mysupercard.co.uk.
Kind regards
Caitlyn G

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