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Superdry - Solihull Opiniones 

222
TrustScore: 4.5 sobre 5

4,4

Su-62, Touchwood, B91 3GJ Solihull, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered a skirt in store but never arrived checked why and IT issue refund arrived and lovely assistant told me to reorder online as they had some but delivery was indicated as 29th but arrived 23rd... Ver más

Valorada con 1 estrellas sobre 5

Twice I have ordered online and not received my order. I have only ever ordered from here twice so that's every single time. Before Christmas I ordered a red hoodie that did not arrive and then in the... Ver más

Valorada con 2 estrellas sobre 5

In all honesty I visited Touchwood, Solihull superdry and the lady that served me at the till didn’t greet me, say please , thank you and didn’t raise a smile. It would have been nice to have been g... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Really nice quality clothing, and the Gilet i bought makes sense for the environment too with its padding made from recycled plastc bottles. Good price too on the bright yellow coloured ones. An... Ver más


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de ropa para hombres
  3. Tienda de abrigos
  4. Tienda de ropa de calle
  5. Tienda de ropa para mujeres

Sobre Superdry - Solihull

Escrito por la empresa

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Información de contacto

  • Su-62, Touchwood, B91 3GJ, Solihull, Reino Unido

  • 01217 040659

4,4

Excelente

TrustScore: 4.5 sobre 5

222 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(222)

13.859 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Great item however over zealous staff…

Great item however over zealous staff on pick up in the store demanded not just the order number but ID? I regularly order items online but have not been asked for ID before! Pointless!

9 de septiembre de 2022
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Respuesta de Superdry - Solihull

Hi Sam,

Thank you for sharing your feedback with us.

At Superdry, we want to offer the best service to our customers every time. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.

Kind regards,

Superdry Care Team

Valorada con 5 estrellas sobre 5

I looked to purchase in store at…

I looked to purchase in store at Solihull, but didn't have my size.
A very friendly and help staff member helped me order these 'online' in store and they came the next day. Great service!!

9 de agosto de 2022
Logotipo de Superdry - Solihull

Respuesta de Superdry - Solihull

Hi Neil,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so it's really good to hear that everything's gone well. Thanks again for the review. We really appreciate it.

Superdry Care

Valorada con 5 estrellas sobre 5

Ordered online

Ordered online, mistake on one item ordered, went into store - Solihull extremely helpful staff, refunded me the item and ordered another one for me online.

8 de agosto de 2022
Logotipo de Superdry - Solihull

Respuesta de Superdry - Solihull

Hi Samantha,

We appreciate you taking the time to review your recent experience with us. We always aim to offer the best service to our customers every time, so we're really happy to to read your comments. Thanks so much for taking the time to give us your feedback.

Superdry Care

Valorada con 5 estrellas sobre 5
Logotipo de Superdry - Solihull

Respuesta de Superdry - Solihull

Hello Mark,

We appreciate you sharing your feedback with us. At Superdry, we want our customers to have a really positive experience, so we love to hear from happy customers. Thanks again for the review. We really appreciate it.

Superdry Care

Valorada con 5 estrellas sobre 5

good customer service

4 de julio de 2022
Logotipo de Superdry - Solihull

Respuesta de Superdry - Solihull

Hello,

Thank you for taking the time to give us your feedback. We endeavour to give our customers a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.

Superdry Care

Valorada con 5 estrellas sobre 5

I bought a puffer jacket and the…

I bought a puffer jacket and the service online and delivery was ok. I can't say anything about the quality of the jacket itself yet nor the treatment about my personal data either.So far so good.

4 de julio de 2022
Logotipo de Superdry - Solihull

Respuesta de Superdry - Solihull

Hi,

Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we're really happy to to read your comments. Thanks again for the review. We really appreciate it.

Superdry Care

Valorada con 1 estrellas sobre 5

Not receive the order

This is a joke . I didn’t receive nothing till now. At the shipping status is show me “other incident “

28 de junio de 2022
Logotipo de Superdry - Solihull

Respuesta de Superdry - Solihull

Hi Antonio,

Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really sorry that we didn't get it right this time, but we are glad to see one of our customer service advisors resolved your issue in a timely manner. We will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.

Superdry Care

Valorada con 5 estrellas sobre 5

Exeptional Customer Service

Extremly helpful and friendly staff in the store.
The store did not have the size I required, so I was able to order the appropriate item in the store and have it dlivered, free of charge, to my home.

27 de junio de 2022
Logotipo de Superdry - Solihull

Respuesta de Superdry - Solihull

Hi James,

We appreciate you taking the time to review your recent experience with us. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase. Thanks so much for taking the time to give us your feedback.

Superdry Care

Valorada con 3 estrellas sobre 5

I'm having dificulties in contacting…

I'm having dificulties in contacting you about a delivery that was not received, I have tried emailing still had no reply, Its a bit frustrating as the Item I have bought is a birthday gift for a dear friend, and I'm running out if time to get a replacement item.

3 de febrero de 2022
Valorada con 5 estrellas sobre 5

Excellent customer service

The order was received quickly but I had to return it to store as it was too small.
The item was not available in store but I was still able to return it there.
The staff I dealt with were excellent, very helpful and attentive.
There was a system error when processing the return which the manager dealt with very quickly, and was able to reorder for me.

I can’t wait to return to store for the sales.
The quality of super dry products is great and really worth the money!

14 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Good quality & warm coat for watching sport

Early days for a full assessment as this is a gift but I've unpackaged it and the quality is good. The size, L, seems accurate. Tried it on and it's very warm, just as I hoped for watching sport in winter. Not too bulky for sitting down.. Solihull store advised me on the size I needed and were happy to order this for me as they were out of stock in store. Great service..

8 de diciembre de 2021
Valorada con 1 estrellas sobre 5

Order didn't arrived

Order didn't arrived and when after a week I queried was fob of with you have to give the courier more time and the process of contacting customer services was torturous.

7 de diciembre de 2021
Valorada con 5 estrellas sobre 5

Super….. products.

I purchased a ladies coat from this store last week. The male assistant was very helpful and extremely knowledgeable with the sizing. Overall an excellent experience and lovely product. However, online not so good. My second online purchase was inappropriately packaged. It was received from the postman completely open. On closer inspection a mark is visible on the back. I am in the process of returning this item. In view of this I purchased the coat from the store.

6 de diciembre de 2021

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