Sutton Park Group Opiniones 

320
•
TrustScore: 3 sobre 5

3,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Sutton Park Renault In Stourbridge have to be the worse service centre. Over 2 years going back with the same issue finally gave up and took it to a different renault dealer who have since sorted th... Ver más

Valorada con 5 estrellas sobre 5

The service and care provided at the showroom from the very start by Kam Brainch at the Sutton Park, Birmingham branch for Dacia, were second to none. Great person, sincere and customer focused. I wou... Ver más

Valorada con 5 estrellas sobre 5

Dacia dealer/Stourbridge...my 2024 Dacia stepway developed an electrical fault,my car is obviously still under warranty.i contacted the dealer @stourbridge Renault/dealership and spoke with "Olivia"wh... Ver más

Valorada con 1 estrellas sobre 5

Terrible Customer Service. I've been trying to arrange a replacement Radio/AVN unit and Brett just doesn't respond to my emails. Been going on for over a year. Hopefully voicing my concerns on here mi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. Concesionario de automóviles usados
  3. Concesionario Kia
  4. Concesionario Renault
  5. Estación de inspección de automóviles
  6. Servicio de automóvil

Escrito por la empresa

Sutton Park Group are franchised dealers for new and used Renault, Kia, and Dacia cars. With 7 dealerships across the Midlands: Coventry, Sutton Coldfield, Warwick, Burton-on-Trent, Tamworth, Stourbridge and Perry Barr in Birmingham. As well as providing specialist service and repair work for Renault, Kia and Dacia, we are also able to offer all makes servicing, repairs and MOT inspection tests at all of our locations, for vehicles outside of warranty.At Sutton Park Group we are dedicated to finding you the right vehicle, at the right price, with tailored finance packages to suit any pocket.


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

320 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 76% de las opiniones negativas

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3,0

Todas las opiniones

(320)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A lovely dealership

Great service received from the service department at Sutton Park Stourbridge. Was kept informed from the time my car was booked in. Driver collected and delivered my vehicle back to me. My only criticism is the washing of the car. As lovely as a complimentary wash is, due to it not being wiped dry I'm left with dry water marks which makes it look dirtier than before it went in. I also have a mark left on my dash from what looks like a rag. I will attempt to clean it off myself and if not cleaned off I will contact the garage. But apart from that lovely staff, friendly and helpful. Saleman who sold it me Neb was amazing, and the service staff on my first visit. A lovely video from the technician explaining what he had done to my car that day. Definitely recommend.

25 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing service from James Lowry.

Amazing service from James Lowry at Renault Perry Barr. I went in to look for another car after mine was written off. Wasn't actually sure what I was looking for but it had to be big and high enough for my disabled sister and mother. After an informative chat with James (no pressure at all) we decided to go for the Renault Captur. The deals and aftercare are well worth the money. I pick my car up in the next couple of weeks. Thank you James top marks.

29 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I contacted Sutton park Warwick for a…

I contacted Sutton park Warwick for a security code, Colin took the time to find it for me, such a relief as driving can be boring without music, so refreshing to have a problem solved with patience,even though it did not result in a sale. Thanks Colin

29 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service advisor Karen and the service…

Service advisor Karen and the service department at Stourbridge keep up the good work took my mini in for an mot all the staff are very friendly. Excellent customer service 👌.
A Hitchen

11 de marzo de 2024
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Thank you so much for taking the time to leave a 5 star review. We are glad our service team at Stourbridge looked after you and we'll be sure to pass your feedback on to Karen.

Valorada con 5 estrellas sobre 5

Buying a Zoe

I was considering buying a Zoe but was concerned that it would not fit in my garage.
Tom easily solved the problem by driving a Zoe to my home and fitting it in the garage
This is what I call good old fashioned service delivered with a smile
Many thanks to Tom who could not have been more informative about the vehicle

26 de enero de 2024
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Hi Mike and thank you for this review! We are pleased to hear you had a great experience with Sutton Park Renault, we'll be sure to pass your kind comments on to Tom and the team.

Valorada con 5 estrellas sobre 5

I part exchanged my car at Sutton Park…

I part exchanged my car at Sutton Park Kia. Ethan Bailey- Cruise was on hand to help me find the car I was looking for...
The car I purchased needed a few jobs doing to the bodywork and Ethan made sure everything was done smoothly. He went out of his way to get all the jobs done to a high standard. Ethan even let me use his works car so that I didnt have a small courstey car due to work commitments. He truly is a great salesman I'd definitely recommend booking Ethan to help you look for a car... AA+

29 de enero de 2024
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Thank you so much for taking the time to leave this wonderful 5 star review. We are thrilled to hear you were looked after by Ethan at Sutton Coldfield Kia, we'll be sure to pass your kind comments on to the team and we wish you many happy miles!

Valorada con 5 estrellas sobre 5

Thomas Morgan was brilliant very…

Thomas Morgan was brilliant very helpful and patient not pushy highly recommend

13 de enero de 2024
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Thank you Denise for taking the time to leave us a 5 star review. We are thrilled to hear you had a good experience at Sutton Park and will be sure to pass your feedback on to Tom.

Valorada con 5 estrellas sobre 5

Gavin King for King

Purchased an immaculate vehicle from the Warwick Renault garage and from start to finish, my customer journey cannot be faulted.

I first made contact with the group last week, and though I opted to collect the car this week, the purchase was completed within a couple days of my initial contact.

Gavin King was the sales executive who took onus of this sale and I could not have asked for anyone better.

He was honest, clear, professional, not forceful, knowledgeable and most importantly, he was an all round good guy and you could tell that a mile off.

Gavin is a credit to the company and I have no doubt the courtesy he extended to me and my family will be the same he extends to you and yours or you alone.

Thanks for everything Gavin.

26 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Totally unimportant customer

Ordered a Kia Sportage on October for delivery in January and was told I would be regularly updated starting with a date on which the car would go into production. But now, in late January I have not received any news, except that there is no news and, except for one occasion, only when I have contacted the dealership. Even now, I don't think it has been scheduled for production.

So I have cancelled the order and guess what, even that has not been acknowledged.

I may as well not have bothered. Bye-bye Kia

26 de enero de 2024
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Hi Nick, firstly we are sorry to see this 1 star review. So we can investigate this further can you please call Kaleem Khan on 02476 693366 with which of our two Kia sites the order was placed at and also the vehicle details please. We would love to get to the bottom of this for you.

Kind Regards,

Claire Pearson.

Valorada con 5 estrellas sobre 5

Great from start to finish Matthew at…

Great from start to finish Matthew at Reno, Sutton Park. Burton was amazing with us, he was extremely helpful and very friendly he made his feel comfortable and like nothing was too much of an issue. I had a great great experience and I’m loving my new car. Matthew thanks again. 👍

22 de enero de 2024
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Thank you so much Susan for this wonderful 5 star review. We will be sure to pass your kind comments over to Matthew and the team at Burton.

Valorada con 4 estrellas sobre 5

update 17 feb

Matt in Burton made the sale painless and went over and above to give a good deal, Even when the little issue of an alloy refurb wasnt up to standard, no problem, pop it back when you can and we'll have another go! Just waiting on my service history to turn up now.

10 de enero de 2024
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Thank you for this 4 star review, we are pleased you had a good experience, if you do need anything further however, don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

Key Fob problem…

I had a problem with my Dacia Duster key fob and there were issues with the activation code for my new key. But Lee, the service manager at Sutton Park Stourbridge, came up with an alternative solution and solved the problem for me.
Excellent service - Thanks Lee

1 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

New Renault Captur

Great company Sutton park motors made you feel welcome and very trust worthy the sales executive (Dan Clarke) was very helpful and went through every detail, great commutation from start to finish within getting the car, keeps you updated and always happy to answer emails or any questions you have.
Would highly recommend the dealership 5 star rating

23 de noviembre de 2023
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Thank you Amanda for taking the tine to leave this 5 star review. We will be sure to pass you kind comments on to Dan and the team.

Valorada con 5 estrellas sobre 5

Fantastic team all pulling together to…

Fantastic team all pulling together to make my purchase of a new Captur techno 145 hybrid a pleasant experience. From initial contact through CarWow to test drive, amazing deal, paperwork and handover the team performed miracles getting car several weeks before the anticipated delivery date. 5***** all round.

2 de noviembre de 2023
Opinión espontánea
Logotipo de Sutton Park Group

Respuesta de Sutton Park Group

Hi David, firstly thank you for taking the time to leave this five star review. We are please you had an excellent experience with us and we really appreciate your custom.

Valorada con 5 estrellas sobre 5

Excellent Service

This is about the 5th Dacia I've purchase couldnt fault them The sales gent (Steven Bradbury) I would give him 5 stars he talked us through everything and was very patience with us if we asked to explain anything again he kept us well informed on the process and couldn't do enough to help us.Thank you Steven once again

15 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

5 Star service

I was assisted in my purchase of my new Dacia Duster by Steve at the Tamworth branch. He was very professional and courteous and was a pleasure to deal with him. On collection he explained everything and made sure I was comfortable with the controls. This was my first time with Sutton group but it won't be my last. Worth 5 stars. Thank you

30 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service at Sutton…

Excellent customer service at Sutton Park Warwick. Ordered the new Clio and got a fantastic deal! Dan and Gavin were amazing; so friendly and eager to go out of their way to support their customers. I’m in love with my car, thank you so much!!

12 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered a New Kia Picanto GTLine on the…

Ordered a New Kia Picanto GTLine on the 1st July and car was delivered the 8th September

Aaron kept me advised throughout with regular updates first class service

Thanks for a very easy new car journey

8 de septiembre de 2023
Opinión espontánea

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