2nd visit from engineer within 24 hours. Fault was soon located, but not so easy to resolve without ordering yet another part. Georgios persevered until he got the hot water working again. I reall... Ver más
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Consulta las opiniones de los clientes
Impossible to budget well, as they do not bill me consistently despite me having set up a direct debit with them. It’s really annoying as I’ve already gone through the painstaking process of getting h... Ver más
Called to set up fixed direct debit, the CS representative seemed confused why I couldn’t do it on the website. Anyway got it sorted in no time so 5 stars for the efficiency.
The young man who helped me was very informative patient & clear in his instructions. This helped me solve my problem quickly & efficiently as I sometimes struggle with technical things due to mental... Ver más
Información sobre la empresa
Escrito por la empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Información de contacto
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Excelente
4 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 1 semana
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The agent who answered my call to…
The agent who answered my call to correct my direct debit details was most help and efficient -worth 5 stars. However, the time taken for a response to my telephone call - in excess of 15+ minutes - was poor, hence the overall grade of 3 stars.
12 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear our agent was helpful and efficient—this is great to see. However, we’re sorry to hear about the long wait time you experienced, as we know how frustrating this can be.
We appreciate your comments and will use this feedback to improve our response times.
Engineer Paul Butler is excellent
Paul Butler was excellent today when he visited my flat to replace a control valve. What a nice man and very knowledgable, would choose to have him back for any future repairs. Thank you Paul!
12 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Paul provided excellent service and that you found him knowledgeable and friendly while replacing your control valve. We’ll be sure to pass on your kind words to him — I’m sure he’ll really appreciate them.
Fantastic customer support
Fantastic customer support and great, friendly help with the process for moving out.
12 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that our customer support team made your moving-out process smooth and straightforward. Providing friendly, helpful service is very important to us, so it’s great to know this was your experience.
Wishing you all the best with your move!
Extreme limits of arbitrary charges
Extreme limits of arbitrary charges, you end up paying more than double of your monthly actual usage as standing charges.
11 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for sharing your feedback. We’re sorry to hear your concerns about standing charges and understand how frustrating this can be when they seem high compared to your usage. If you’d like any help understanding exactly what standing charges cover or want us to review your account with you, please feel free to get in touch with our customer support team — we’re always happy to help.
Thank you for helping resolve a query…
Thank you for helping resolve a query that related to no heating and hot water in the property and confirmation of email address to send for queries
11 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re glad we could help resolve your query regarding the loss of heating and hot water and provide clarity on where to send future queries. It’s important to us that any issues like this are addressed as quickly and clearly as possible.
If you need any further assistance or have more questions, please don’t hesitate to get in touch — we’re always happy to help.
Respuesta de Switch2 Energy
Great Review! Thank you.
The person i spoke to was friendly and…
The person i spoke to was friendly and helpful also the call back I received was very quick
11 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that the person you spoke to was friendly and helpful, and that your call back was handled quickly. Providing prompt and supportive service is very important to us, so it’s great to know we met your expectations.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Great service
Person I spoke to was fantastic and helped me get sorted
11 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that the person you spoke to was fantastic and helped get everything sorted for you. Delivering helpful and positive service is what we aim for, so it’s great to know we achieved that for you.
Mr Paul Buttler visited us to sort out…
Mr Paul Buttler visited us to sort out our boujer issue. He has been an amazing engineer we have ever come across. He was very calm and positive, at the same time professional and knowledgable. He managed to diagnose and fixed the actual problem.
Very happy . Thank you 🙏🌺🙏
11 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you very much for taking the time to leave such detailed feedback. We’re delighted to hear that Mr Paul Butler provided such an excellent service while resolving your boiler issue. It’s great to know that he was calm, positive, professional, and knowledgeable, and that he was able to successfully diagnose and fix the root cause of the problem.
We’ll be sure to pass your kind comments on to Paul — they’ll mean a great deal to him. If you need any further assistance in the future, please don’t hesitate to get in touch.
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you had a very good experience and received professional support. Providing a high standard of service is important to us, so it’s great to know this was reflected in your experience.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Following up failed engineer…
Following up failed engineer appointment booking Customer service assistant was very help full she dealt with my enquiry rebook my appointment I think there is something wrong with their appointment booking system, I shall see if this appointment will materialise.
11 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for taking the time to leave your feedback. We’re pleased to hear that our customer service assistant was helpful and able to rebook your appointment. We do apologise for the inconvenience caused by the initial booking issue and appreciate you bringing this to our attention. Your comments have been noted and will be reviewed to help improve our appointment booking process. We hope your rearranged appointment goes smoothly and thank you for your patience.
Confusion over what switch payment coverers hot water and heating or electric meter payment.
I thought initially the conversation went well and the person on the other end if the phone knew what she was saying but after speaking to colleagues it seems she didn’t. I was askin if switch 2 desks with both the water and heating plus the electricity meter payment. But it doesn’t only the hot water and heating.
7 de abril de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re sorry for the confusion during your call. We understand that the occupier asked whether Switch 2 covered both electricity and heating, and we apologise that it was not made clear that Switch 2 only applies to hot water and heating. Your comments have been noted and will be shared with the team to help improve clarity in future.
Ben was amazing and incredibly helpful
8 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that Ben was amazing and incredibly helpful. We’ll be sure to pass your comments on to him.
Fast response
Actually took less than 5 minutes to answer call. CSR was very helpful and was able to solve my query
8 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear your call was answered quickly and that our customer service representative was able to help resolve your query. We appreciate you taking the time to share your experience.
Respuesta de Switch2 Energy
Very good review! Thank you ever so much.
DD set up
I wanted to set up the Direct Debit and everything was super easy and quick. Very satisfied. Thank you
8 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that setting up your Direct Debit was quick and easy, and that you’re very satisfied with the service. We really appreciate you taking the time to share your experience.
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear you were happy with the customer service provided.
Easy to get what I was saying and very…
Easy to get what I was saying and very helpful thank you
8 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re glad to hear that we understood your query easily and that you found the service helpful. We really appreciate you taking the time to let us know.
Switch2 as a company are fine however…
Switch2 as a company are fine however the whole concept I don’t think is right or fair. With the heating hotwater you are locked in and you can’t switch your provider.
You move into a development with a shared heating system, there isn’t any openness or transparency. I didn’t know until I moved in that Switch2 only facilitate the payment and it’s Peabody that set the price.
Where my development has solar power, it’s not clear if the price they charge is the price it costs them or if Peabody are making money. With a daily charge of 50p it’s very expensive.
I was aware of the price before I moved in but I wasn’t aware that it was in fact peabody that set the price.
20 de febrero de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for taking the time to share your detailed feedback. We understand your concerns around shared heating systems and the lack of choice when it comes to switching providers. You’re correct that Switch2 facilitates billing and metering, while heat prices are set by the heat network owner. If you have any questions or need any support, please do not hesitate to reach out, we are always here to help.
Really quick call back and Brilliant…
Really quick call back and Brilliant customer service.
7 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re pleased to hear your call was returned quickly and that you received brilliant customer service. We really appreciate you taking the time to share your experience.
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