The young man who helped me was very informative patient & clear in his instructions. This helped me solve my problem quickly & efficiently as I sometimes struggle with technical things due to mental... Ver más
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Consulta las opiniones de los clientes
Switch2 Customer Service Advisor understood my query and was most helpful in trying up help me book an 'Essential Maintenance' booking. When she found all slots were taken, she asked if I minded if t... Ver más
I called for a problem with my property and the operator was able to find an appointment for an engineer to come to our flat the next day. very happy with the service so far.
Mr Paul Buttler visited us to sort out our boujer issue. He has been an amazing engineer we have ever come across. He was very calm and positive, at the same time professional and knowledgable. He ma... Ver más
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Información sobre la empresa
Escrito por la empresa
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Información de contacto
The Waterfront, BD17 7EZ, Shipley, Reino Unido
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,3
Excelente
3 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 97% de las opiniones negativas
Suele responder en menos de 1 semana
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I was called back within 30 minutes…
I was called back within 30 minutes after my request. Call then resolved my issue.
18 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
We’re pleased to hear you received a prompt callback and that your issue was resolved efficiently. We appreciate you taking the time to share your experience.
Very polite and professional staff.
Very polite and professional staff.
18 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you found our staff polite and professional. We really appreciate you taking the time to share your experience.
Only waited a few minutes to be…
Only waited a few minutes to be connected to someone who gave me an appointment for a maintenance inspection. The lady was quick and efficient
15 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you were connected quickly and that your appointment was arranged efficiently. It’s great to know our team member provided a prompt and helpful service.
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you received prompt and friendly service. We really appreciate you taking the time to share your experience.
Helped fast and easy
15 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear your issue was handled quickly and easily. We appreciate you taking the time to share your experience.
Lauren was very polite and helpful.
14 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Lauren was polite and helpful during your call. We’ll be sure to pass on your kind comments.
Fantastic customer service today
Fantastic customer service today. The young lady was really helpful, I was impressed. It’s always nice to get someone who will go out of their way and resolve my concerns.
14 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re delighted to hear you received fantastic customer service and that our team member was so helpful in resolving your concerns. It’s great to know you felt supported and impressed by the service provided.
We really appreciate you taking the time to share your experience.
Continuing Disappointment
It’s always a bad experience with Switch 2 Energy, they are far and away the worst energy company out there. Paying your bill is the most frustrating and ridiculous experience I have each month and am usually raging by the time I put the phone down. I definitely don’t want to be with Switch 2 my Housing Association have forced all its tenants into using their so called service. Perhaps if Switch 2 made it possible to find out and pay your bill all in the one phone call instead of remaining in the Stone Age this would be an improvement?
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback. We’re sorry to hear about your experience.
Our phone payment option is an automated line designed to let you check and pay your bill quickly without queuing. We’re sorry this hasn’t worked well for you. If you’re having difficulties, please get in touch and we’ll happily guide you through the different ways to view and pay your bill.
I was having difficulty with my…
I was having difficulty with my internet and had to set up an account online. The person on the phone was very understanding and helpful and I was easily able to help me with my difficulty
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear our team member was understanding and able to support you with setting up your online account. It’s great to know your issue was resolved smoothly, and we appreciate you taking the time to share your experience.
Positive review for Vic Burton
I would like to leave a highly positive review for Vic Burton, who has been an amazing support to both the staff team and the residents here at Albany House. He is always couteous, respectful and professional with residents, taking the time to reassure people and respond with patience and kindness.
From a staff point of view, i genuinely do not know what we would have done without him. Vic has gone above and beyond on more than one occassion, particularly during emergencies, and has continued to offer support even when he has not been on site.
His realiabilty, professionalism and willingness to help have made a real difference. Vic is a credit to the service, and we are very grateful for everything he has done.
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you so much for your wonderful feedback.
We’re truly delighted to hear about the exceptional support Vic has provided to both your team and the residents at Albany House. His professionalism, kindness, and dedication—especially during emergencies—are exactly the qualities we strive for, and it’s fantastic to know he has made such a positive impact.
We’ll be sure to pass on your kind words to Vic and recognise the difference he has made. Thank you again for taking the time to share this—it means a great deal.
It was a long wait to talk with the…
It was a long wait to talk with the guy, I forgot his name, the rest was all good.
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re sorry to hear about the wait you experienced, as we know this can be frustrating. However, we’re pleased that once connected, your issue was handled well.
We appreciate you sharing your experience and will use your feedback to help improve our waiting times.
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you received a quick response and found our staff polite. We appreciate you taking the time to share your experience.
Respuesta de Switch2 Energy
Great Review! Thank you.
Efficient booking service for…
Efficient booking service for maintenance.
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you found our booking service efficient. We appreciate you taking the time to share your experience.
Information on my bills
The lady who answered my call was very helpful in helping me sort out my bill and even added me to the priority list as I hadn’t been put on it she was very polite and friendly and very courteous to me even though I was a little stressed and anxious
13 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear our team member was able to support you with your bill and ensure you were added to the priority list. It’s great to know she was polite, friendly, and understanding, especially while you were feeling stressed and anxious.
We appreciate you taking the time to share your experience.
Customer service
My query was dealt with in a friendly and prompt manne. I was very happy with the outcome of my conversation.
12 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear your query was handled in a friendly and prompt manner, and that you were happy with the outcome. We appreciate you taking the time to share your experience.
Call back option
Had a option for a call back due to high demand. They called back within 30 minutes.
12 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear you used our call back option and received a prompt response within 30 minutes. We appreciate you taking the time to share your experience.
Lauren was very helpful
Lauren was very helpful. She explained how the moving-in process works and how to get the ownership changed.
12 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re pleased to hear Lauren was helpful and able to clearly explain the moving-in process and ownership change. We’ll be sure to pass on your kind comments.
The agent who answered my call to…
The agent who answered my call to correct my direct debit details was most help and efficient -worth 5 stars. However, the time taken for a response to my telephone call - in excess of 15+ minutes - was poor, hence the overall grade of 3 stars.
12 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you for your feedback.
We’re really pleased to hear our agent was helpful and efficient—this is great to see. However, we’re sorry to hear about the long wait time you experienced, as we know how frustrating this can be.
We appreciate your comments and will use this feedback to improve our response times.
Engineer Paul Butler is excellent
Paul Butler was excellent today when he visited my flat to replace a control valve. What a nice man and very knowledgable, would choose to have him back for any future repairs. Thank you Paul!
12 de mayo de 2026
Opinión espontánea
Respuesta de Switch2 Energy
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Paul provided excellent service and that you found him knowledgeable and friendly while replacing your control valve. We’ll be sure to pass on your kind words to him — I’m sure he’ll really appreciate them.
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