Symphony Group Opiniones 

2289
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Yesterday we were visited by Symphony technician Michael Turner, who came to replace a couple of doors that had slight manufacturing defects. I cannot speak highly enough of Michael’s professionali... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Yesterday we were visited for remedial works by John Baker. What a star! I cannot speak highly enough of this man's professionalism and skill. He was given the right information, he arrived wi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Chris took the time to listen to our concerns, came prepared for the work that needed to be done and carried out the work in a professional manner. After completing the work Chris cleaned the area th... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

John was absolutely fantastic. Originally came to replace kitchen unit doors due to someone’s poor installation prior. John noticed there were additional problems with the kitchen and made sure, eve... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de mobiliario para cocina

Información proporcionada por diversas fuentes externas

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(2289)

337 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Very good

We had our kitchen fixed today and Michael Sutton our service technician was very helpful. He was very efficient at what he came to do. Very good service.

5 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Harvey,

Thank you very much for your 5 star review, it's great to hear that Michael was so helpful and we'll happily pass on your compliments.

Kind regards,
Russell

Valorada con 5 estrellas sobre 5

Graeme Sleith the kitchen fitter & Emma customer care

Graeme Sleith the kitchen fitter from Symphony Kitchens provided an excellent service with refitting my kitchen parts. My worktops were done to the highest of standard, absolutely seamless joins as well as the replacement end panels & drawer. Everything was just perfect. We couldn’t recommend Graeme enough. Absolutely fantastic service. Emma at Symphony Kitchens who dealt with the process of organising replacements for our kitchen, she provided an excellent service also. Emma was very understanding, helpful & supportive with replacing the kitchen parts. We would definitely highly recommend Symphony kitchens & we will be returning customers in future projects when it’s time to replace our new kitchen. Due to the high quality of the kitchen I don’t think we will need a new one for a very long time to come. Absolutely fantastic service!

4 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Maryanne,
Thank you very much for your 5 star review, it's brilliant to hear that Graeme has done a fantastic job, we'll pass on your compliments to him with pleasure.
Kind Regards,
Russell

Valorada con 5 estrellas sobre 5

Great and efficient

4 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

hi Sammy, thank you for the 5 star review, please would you email your plot number, housebuilder and postcode to enquiries@symphony-group.co.uk and we'll pass your review onto the correct technician.

Kind regards
Russell

Valorada con 5 estrellas sobre 5

Michael was able to come over and fix…

Michael was able to come over and fix our units that had had water damage. It was done quickly and professionally and we couldn’t fault his help at all.

4 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

hi Joshua,
Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.
Kind regards
Russell

Valorada con 5 estrellas sobre 5

Jon was amazing

Jon was amazing, great attention to detail going above and beyond.

Thank you Jon

Chris 6 Ridge Close

Job number 380081

4 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

hi Chris,
Many thanks for your 5 star review, we're delighted to hear that you received such fantastic service from Jon and we'll happily pass on your compliments to him.

Kind regards,
Russell

Valorada con 5 estrellas sobre 5

Michael Sutton was thorough at fixing…

Michael Sutton was thorough at fixing out kitchen cabinets and drawers. Friendly, professional and very helpful!

4 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

HI Charis,

Thank you for your 5 star review, it's great to hear that Michael has done a brilliant job, we'll be delighted to pass on your compliments to him.
Kind regards,
Russell

Valorada con 5 estrellas sobre 5

Excellent service from Mick

Michael Sutton was a fantastic fitter who did a great job. Many thanks Mick!

3 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Jo
Thanks very much for leaving this 5 star review, we do appreciate it.
It's great to hear that Michael did a great job for you.
Kind regards
Russell

Valorada con 5 estrellas sobre 5

The service agent was personable and committed

The service agent was personable and waited to check if the noise returned, which all the previous agents left immediately and the noise returned! Hopefully this will not be the case due to the skill and experience of Jon Pritchard.
(Job Reference; 378337)

3 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Keith,

Thank you very much for your 5 star review, it's great to hear that Jon did brilliant job, we'll be delighted to pass on your compliments to him.

kind Regards
Russell

Valorada con 5 estrellas sobre 5

Mick is a brilliant joiner

Mick came to make some corrections to the kitchen in our new building home. His work was exceptional and attention to detail second to none! I would definitely recommend Mick. Thank you!

2 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Jeanette,
Many thanks for your 5 star review, it's brilliant to hear that Mick did a great job, we'll be delighted to pass on your compliments.
Kind regards,
Russell

Valorada con 5 estrellas sobre 5

John was professional, pleasant and polite

John was pleasant and polite, he assisted by the plumber made a great job in replacing all our Kitchen worktops and splashbacks, due to previous joints not being sealed correctly and delaminating.
John was efficient and tidied up post works, great job.

24 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

hi Neil, Thank you very much review, we're delighted to hear that we have done a great job. Please would you email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which John visited you and pass on your compliments.
Kind regards,
Russell

Valorada con 5 estrellas sobre 5

Morley was very helpful and did the job…

Morley was very helpful and did the job very quickly and professionally.

2 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

hi Caroline thank you very much for your review, its great to hear Morley did a brilliant job, we'll pass on to him with pleasure.
Kind regards,
Russell

Valorada con 1 estrellas sobre 5

Not fit for purpose

I’m in a housing association property. kitchen was replaced with symphony kitchen in November 25. By housing association. kitchen is not fit for purpose . I have had 3 panels and door replaced that situated by my hob and kettle. They swelled and bubbled and the laminate is coming away due to steam . I also have one by my sink on its way as there is a small bubble forming .Never had a problem with any other kitchens I have had in the properties I have lived in. I should not need to worry about cooking, putting kettle or washing up. Because it could damage the kitchen. One panel door needs to be replaced again it has only been a week, and needs doing again . Will not last 20 years if this keeps happening .it’s a shame its poor quality, it’s very true you get what you pay for , only problem with that it will cost the housing more money to replace the faulty parts. Symphony please do some sort of extra protection for units above counter tops. I would add a photo if I could.

1 de marzo de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Sarah, thank you for your review, to enable us to look into the issue you have raised please would you email the following details to Reviews@symphony-group.co.uk

The name of the house builder / HA
The name of the development
The plot number
The full address and post code
Telephone number
Any photos that will show the issue with the furniture





Kind Regards,
Russell

Valorada con 5 estrellas sobre 5

Fantastic service

Chris attended today and called ahead to let me know he would be 30 minutes late, which I really appreciated. He was absolutely fantastic — completed the job quickly and to a high standard. He was professional, courteous, and left everything clean and tidy afterwards. I wouldn’t hesitate to recommend him. Excellent service from start to finish!

27 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi SJB
Thank you for your 5 star review, we're delighted to hear that we have done a fantastic job. Please would you email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which Chris visited you and pass on your compliments.
Kind regards,
Russell

Valorada con 5 estrellas sobre 5

Michael Sutton the workman did a…

Michael Sutton the workman did a fantastic job

27 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

hi Colin,
Many thanks for your 5 star review, its great to hear that Michael did a great job, we'll be delighted to pass on your compliments to him.
Kind Regards,
Russell

Valorada con 5 estrellas sobre 5

Morley

Morley came round to fix the cupboard with no issues, quick and simple. Was very friendly

26 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

Good Morning,
Thank you very much for your 5 star review, it's brilliant to hear that Morley has done a great job, we'll pass on your remarks to him with pleasure.
Kind Regards,
Russell

Valorada con 5 estrellas sobre 5

Outstanding customer services.

5yrs into a Redrow new build and one of the cupboard doors sustained steam damage from the kettle , not only did Terry from customer services respond quickly to my email , a brand new door was hand delivered by Symphony a few days later free of charge . I am blown away by their quality but more so by their customer services , I would absolutely buy my next kitchen or extra parts from them and would recommend them to all who read this .

20 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Pete,

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll pass on your compliments to Terry.

Kind Regards
Russell

Valorada con 5 estrellas sobre 5

The technician Michael Sutton and his…

The technician Michael Sutton and his sub contractor Ben Slade was very efficient in their job. Very happy with their service.

19 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi John,
Many thanks for your 5 star review, it's lovely to hear that Michael and Ben did a great job, we'll be delighted to pass on your compliments to them.
Kind regards,
Russell

Valorada con 4 estrellas sobre 5

Not best quality units

Bought a new-build property in April last year, the kitchen worktop has been replaced today for the second time. The worktop and kitchen units are functional but not the best quality.
The 2 guys who came today, fitter Mick Sacre and a gas plumber, Steph, were very good and did an excellent job, very pleased with their work. Thanks lads.

24 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Dave

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll be sure to pass on your thanks to Mick and Steph.

Regards
Mick

Valorada con 5 estrellas sobre 5

Repair works

Michael Sutton, great bloke great service
Pleasure to deal with! 5 star service thanks Craig & Rachel

24 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Craig and Rachel

Many thanks for your 5 star review, we're delighted to hear that Michael provided such fantastic service and we'll pass on your thanks with pleasure.

Regards
Mick

Valorada con 5 estrellas sobre 5

Michael came once again and was…

Michael came once again and was professional, efficient and polite. He didn't leave until I was entirely happy, thank you Michael!

23 de febrero de 2026
Opinión espontánea
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Respuesta de Symphony Group

Hi Vanessa

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.

Regards
Mick

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