Sytner Harold Wood BMW/Mini Avoid this place if you possibly can. My Mini needed an ABS break pump. It took four weeks to complete and cost £2,900 and that’s with a 15% discount! There was no custome... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I worked with Oliver to set up a surprise purchase for my wife. Oliver’s sales approach was sympathetic, knowledgeable and accommodating. Having worked out the details of the deal, Oliver then helped... Ver más
La empresa ha respondido
Sytner Mini really pulled out all the stops and made my car purchase a truly memorable experience. Both Katie and Rebecca were an absolute pleasure to liaise with, taking care of my every need from st... Ver más
La empresa ha respondido
Katie who looked after me at the mini dealership (harold wood) was friendly, professional and knew her stuff! I felt soo at ease for every stage of receiving my new car and was kept update, also any q... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Información de contacto
Colchester Rd, RM3 0GX, Romford, Reino Unido
- 01708 332900
3,9
Muy bueno
303 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Kelly, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Great service from Phillip
Great service from Phillip, very professional and all the staff very helpful
7 de abril de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Richard, I’m delighted to read your kind words about Harold Wood MINI and Phillip. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Amazing
Great Selection of MINI I could not recommend these highly enough. The whole buying procedure was Flawles I'd recommend speaking to Thom very honest and very easy to talk to explained everything to me regarding my Mini Cooper S
wonderful service. Keep it up
7 de abril de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Mr O'Shea, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Absolutely brilliant customer service
7 de abril de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Mrs Barber, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Mini Pick Up.
Dior and Julie-Anne were excellent, explained what was happening right up to taking away the Car.
Smooth and knowledgeable and will be back to sort another car out.
6 de abril de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Jason, I’m delighted to read your kind words about Harold Wood MINI with Dior and Julie-Anne. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
It was an absolute pleasure to do…
It was an absolute pleasure to do business with Thom. Straight talking, honest transaction for both parties. Very happy with the conclusion! Thanks again, Sytner Harold Hill....
30 de marzo de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Thom. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Collection Of New Mini Hatchback
This is our 5th Mini purchased over the years from Phil at Mini Sales Harold Wood.
From picking the Spec and placing the order Phil always keeps us updated with Build Schedule etc.
With the shortage of Computer Chips this last year the build was understandably delayed, but we were updated every week.
Collecting a new Car is always exciting, but the extra little touches that Mini add make it a real fun experience.
The after care is excellent. Phil checks in with you to make sure everything going well and is always available if needed.
The Mini Hatchback is great to drive, lots of comments on how smart it looks. Love the new interior.
We honestly cannot fault Mini at Harold Wood and in particular Phil W.
26 de marzo de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Great servis when buying my car I am so…
Great servis when buying my car I am so happy with it (GREAT )
25 de marzo de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Battista, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Excellent service and communication the…
Excellent service and communication the whole way through! Louis and Jes went above and beyond to keep me updated.
17 de marzo de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI with Louis and Jes. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
First class staff & service
We ordered our new Mini back in November . We collected it last week on 9th March 2022. Everything ran very smoothly throughout the whole process and we were kept up to date with how our order was going right from the start by our Sytner dealer Phil Wallington. First class service from Phil from start to finish . I would recommend Sytner Harold Wood to everyone . Excellent . 5 Stars 100% for Phil Wallington
16 de marzo de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning David, I’m delighted to read your kind words about Harold Wood MINI and Phil. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
My second car purchase with Sytner Mini…
My second car purchase with Sytner Mini Harold wood and it was as faultless as the first. Excellent informed sales team who initially contacted me in lockdown about changing my car and had adapted all their processes according to restrictions. Then my sales contact Julie secured a promotion and Louis let me know then continued to call me regularly and keep me informed during the delays of contactors being available in the production lines. Now I finally have a shiny new clubman and I love it - including a follow up call from Louis to check I’m happy. And I am!
12 de marzo de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood MINI and Louis. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Very poor handover/collection - Checks not done at the dealer
Sales side was good. Handover and collection was very poor.
Sytner number plate left on the car that I did not see till I got home so actual front plate was not showing.
Tyre pressure warning light came on 500 yards after leaving. Front tyre pressures had not been checked. OSF was 2.1 bar and NSF was 3.1!
Rear parcel shelf and tyre inflation kit were missing. Currently on order with you.
Sunroof was filthy. Rest of the car was clean.
No drivers floor mat?
Numerous stone chips on the bonnet that were not declared on the ad on your website.
Jodi was very pleasant though.
9 de marzo de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Mr Stephenson, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. We understand this issue is under review and being resolved, please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
Love Mini ❤
As always, great service received from Sytner Harold Wood Mini. New car took six months to arrive but I was forewarned, a consequence of covid. Some paperwork completed online pre collection which enabled a very smooth handover.
8 de marzo de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Andrea, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Professional service
Fantastic, prompt and professional service. These guys worked really hard to make my car purchase happen. Excellent service. Would highly recommend. Massive thanks to Anton & Thom. You were both stars ✨
26 de febrero de 2022
Opinión espontánea
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Donna, I’m delighted to read your kind words about Harold Wood MINI with Anton and Thom. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Fantastic service received
Fantastic service received. Harvey was really helpful and informative and I found the whole buying process and collection of my mini easy!
24 de febrero de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Jay, I’m delighted to read your kind words about Harold Wood MINI and Harvey. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Great friendly service.
Great friendly service.. Thom and Oliver were little gems, as like everyone else in these strange times I had to wait a little longer than my original date to collect my new car, Thom was great and kept me updated.. I absolutely love my new car (it’s my 4th new mini)..thank you ..
23 de febrero de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning, I’m delighted to read your kind words about Harold Wood BMW. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
Vehicle mileage advertised at 1600 but…
Vehicle mileage advertised at 1600 but was 7400 when received. Car not received on two dates as promised. All sorted in the end but felt that this deal was just another sale with no attention to detail.
22 de febrero de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Todd, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Please do get in touch with the management team at any time. Kind Regards the Management Team at Sytner Harold Wood.
I purchased a used mini 20/70 plate…
I purchased a used mini 20/70 plate online although the dealership was some distance away Anton and Jodi-Ann reassured me that the mini would be in excellent condition, they gave me a very good price for our mini and after all the paper work was completed they delivered the mini to me, true to there word the mini was exceptional inside and out, a big thank you to you both for an excellent service.
We will purchase from you again.
Many thanks Mr and Mrs John Watts
7 de febrero de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Mr & Mrs Watts, I’m delighted to read your kind words about Harold Wood MINI with Anton and Julie- Anne. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
A Deal That Benefited Me
Sytner identified that my vehicle would be worth more than I owed on it and asked me to consider changing it. I went into the dealership and spoke to the same sales person as before and who knew me. We were able to come up with a package which suited my circumstances and it was explained that I would have to wait some weeks before the new vehicle would be available. I was kept informed throughout the period.
7 de febrero de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Adrian, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
had the best experience with this…
had the best experience with this company.extremely helpful with very good advice and not hard sell.i would recommend them to anyone looking for good advice
2 de febrero de 2022
Respuesta de Sytner Group - Sytner Harold Wood MINI
Good Morning Janice, I’m delighted to read your kind words about Harold Wood MINI. Thank you for your feedback and great star rating, if there is anything further that we can assist with, please do not hesitate to contact us. Kind Regards the Management Team at Sytner Harold Wood.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.