National Online School Opiniones 

11
•
TrustScore: 2.5 sobre 5

2,7

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Información sobre la empresa

  1. Escuela de educación especial

Escrito por la empresa

National Online School is the UK’s first DfE-accredited online SEND (special educational needs and disabilities) school, providing personalised therapeutic education for children and young people aged 9-25. Backed by over 25 years of specialist experience through our sister company the TCES Group, our school has transformed the lives of SEND learners while maintaining a legacy of zero exclusions. Led by a multi-disciplinary team of SEND specialists, including teachers, SENDCos, clinicians, therapists, pastoral and family support staff, we deliver a full curriculum with tailored therapy woven into every school day. We offer students Functional Skills, iGCSEs, BTECs and A-Levels, including providing remote invigilation allowing our them to sit their exams at home.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

11 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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2,7

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(11)

10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A very welcoming and supportive online…

A very welcoming and supportive online school. Small class sizes, an excellent SEND department, and teachers that care and adapt their teaching to accommodate all. A broad range of subjects on offer as well as therapy. I would highly recommend NOS.

5 de octubre de 2026
Opinión espontánea
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Respuesta de National Online School

Hi David, thank you for taking the time to leave this lovely review. We are so happy that you have enjoyed your time at our school!

Valorada con 1 estrellas sobre 5

Wasn’t a positive experience for us

Wasn’t a positive experience for us. I would never recommend and we fought to leave asap. Now in an amazing online provision with child needs first. It’s incredibly hard to even speak to the SENCO, seemed very uninterested. The schools policy is they offer a “Universal Offer” to all students which they feel covers every child’s needs and EHCP targets. However, this fell very short for us and the school are really reluctant to put bespoke things in place. Everything is hard work and never materialises. Classes are with other children and there’s no safeguarding if your child doesn’t turn up/ struggles and goes of no one will contact you. We found we had to also be around as a TA through these lessons. Also, cameras Must be on which is very hard for most SEN children. Still name children and put them on the spot to answer questions if they chose to listen quietly. Feels more like mainstream then SEN in our opinion

25 de octubre de 2025
Opinión espontánea
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Respuesta de National Online School

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and are committed to responding to feedback fairly and transparently. We would welcome the opportunity to discuss your experience further so we can better understand the circumstances and work towards a resolution. We also have a complaints policy available on our website which outlines the steps we take to investigate concerns. Please contact us directly at NOScomplaints@tces.org.uk

Valorada con 1 estrellas sobre 5

Disorganised

Disorganised, poor communication, very little understanding of individual child's needs. Make promises at the start but they don't follow through. If your child is able to sit and learn independently and needs minimal support then I can see how this school might help. Otherwise, if you are considering this school for your child, I would make sure you research first, look at different options and if possible, talk to other parents whose children are at this school.

31 de agosto de 2026
Opinión espontánea
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Respuesta de National Online School

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and are committed to responding to feedback fairly and transparently. We would welcome the opportunity to discuss your experience further so we can better understand the circumstances and work towards a resolution. We also have a complaints policy available on our website which outlines the steps we take to investigate concerns. Please contact us directly at NOScomplaints@tces.org.uk

Valorada con 1 estrellas sobre 5

Unfortunately have had a really poor…

Unfortunately have had a really poor experience with this online school.

23 de julio de 2026
Opinión espontánea
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Respuesta de National Online School

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and are committed to responding to feedback fairly and transparently. We would welcome the opportunity to discuss your experience further so we can better understand the circumstances and work towards a resolution. We also have a complaints policy available on our website which outlines the steps we take to investigate concerns. Please contact us directly at NOScomplaints@tces.org.uk

Valorada con 1 estrellas sobre 5

Screening reviews

Screening reviews - be warned that TCES is taking lengths to challenge and screen truthful reviews based on families that experienced a poor educational rollout at TCES. Before considering this school, connect with the SEN whatsapp networks and facebook groups to connect with parents who tested this school and ended up on a backdated timeline of education due to poor provision at TCES online.

12 de junio de 2026
Opinión espontánea
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Respuesta de National Online School

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and are committed to responding to feedback fairly and transparently. Where reviews are queried with Trustpilot, this is only in accordance with Trustpilot's guidelines where there are genuine concerns regarding authenticity. We would welcome the opportunity to discuss your experience further so we can better understand the circumstances and work towards a resolution. We also have a complaints policy available on our website which outlines the steps we take to investigate concerns. Please contact us directly at NOScomplaints@tces.org.uk

Valorada con 5 estrellas sobre 5

Passionate Team of Teachers and Therapists

I currently work at NOS and the staff are absoloutely incredible! Both the teachers and team of therapists are very dedicated to supporting young people at the school and have the most patience, expertise and understanding!

12 de mayo de 2026
Opinión espontánea
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Respuesta de National Online School

Thank you so much for this review! We are so glad to here you are enjoying working at our school!

Valorada con 1 estrellas sobre 5

It's 5.30am in the morning

It's 5.30am in the morning, and we can't sleep due to the stress this school is bringing on this disabled family.
There is very little understanding on my Sons disabilities, and we now have to beg to get our son removed.
They have sent us threatening emails saying they will involve the police on his behaviours, but his behaviours are due to his complex needs, and they knew this when they took him into this school three years ago, because its on his EHCP.
I work with disabled children myself and am proud to say I would never add trauma to already traumatised individuals.
For anyone getting success from this placement, I'm happy for you, but for this family its total hell. I'm safeguard trained and am very concerned at the attitudes of senior staff, its very unprofessional. They have never been interested in putting right or attempting to attend a meeting to take our concerns on board. They only want to advocate for their school to draw money in. The phone is always thrown down on us, and my Son is at breaking point with it all.
He has 10 diagnosis and just one is autism, so he clearly needs to know the plans for the day in advance, but they can't even do that now.
If I can save another family from this total hell we are being put through, then please think twice about putting a vunerable child within this school. We need to safeguard our children.
I can prove all I'm saying here, so I'm not just writing rubbish.
They dont work with parents, and writing a threatening email to us expecting us to support them is un-exceptable after the way we have been treated. I have now shared this threatening email with the hospital.
If your kids are in this placement and you dont feel its right, fight, as the damage done to our children can last a lifetime for them.

16 de abril de 2026
Opinión espontánea
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Respuesta de National Online School

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and are committed to responding to feedback fairly and transparently. We would welcome the opportunity to discuss your experience further so we can better understand the circumstances and work towards a resolution. We also have a complaints policy available on our website which outlines the steps we take to investigate concerns. Please contact us directly at NOScomplaints@tces.org.uk

Valorada con 5 estrellas sobre 5

Fantastic school for kids with EBSA

NOS has been an amazing school for my child. They are able to do all the learning they would in a mainstream school, but from the comfort of home. The staff make regular contact and keep me up to date with what is happening. The therapy groups are also great for my child. They love D&D. We would be lost without NOS

16 de marzo de 2026
Opinión espontánea
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Respuesta de National Online School

Thank you so much for this lovely review! We are so happy to hear that NOS is making a real positive difference to your child

Valorada con 1 estrellas sobre 5

Horrendous school.

We as parents have had to beg the local authority to remove our Son from this horrendous school.
They allow children to abuse staff, with no consequences, teaching our kids that it's okay to have serious behaviours. Our Son has ,10 diagnosis, and they have taught him nothing in 3 and a half years.
If you want respect from your children, please don't allow local authorities to spend the money for your child's education on this rubbish. This is no replacement for a proper school.
All my son does is talk abusive to staff, not lessons. They go against your parenting, and laugh at you when you are angry.
This needs to end.........

5 de marzo de 2026
Opinión espontánea
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Respuesta de National Online School

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and are committed to responding to feedback fairly and transparently. We would welcome the opportunity to discuss your experience further so we can better understand the circumstances and work towards a resolution. We also have a complaints policy available on our website which outlines the steps we take to investigate concerns. Please contact us directly at NOScomplaints@tces.org.uk

Valorada con 1 estrellas sobre 5

My child is learning very little

My child is learning very little, and gets told he's doing well.
I would never recommend this school to anyone. This is only for children who are academically able, and want to achieve.
There is a serious lack of information between staff, leaving my child misunderstood, when he's a seriously vunerable child.
He's also given very misleading information, causing frustration. We have had to call ofstead and the DFE to report them.
The school should be closed down.

1 de noviembre de 2025
Opinión espontánea
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Respuesta de National Online School

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and are committed to responding to feedback fairly and transparently. We would welcome the opportunity to discuss your experience further so we can better understand the circumstances and work towards a resolution. We also have a complaints policy available on our website which outlines the steps we take to investigate concerns. Please contact us directly at NOScomplaints@tces.org.uk

Valorada con 1 estrellas sobre 5

Avoid

As a parent of a child with additional needs, I had high hopes that TCES Online would offer the individualised and supportive environment they claim to provide. Unfortunately, our experience was quite the opposite.

The core issue lies in poor leadership and disorganised management. Communication was inconsistent and often unclear, with frequent changes and delays that left both us and our child in the dark. Promised support often failed to materialise, and there was a noticeable lack of understanding or responsiveness to individual needs and accountability for issues encountered.

I would strongly advise other parents to research thoroughly and consider alternative options before placing their child with TCES Online.

3 de junio de 2025
Opinión espontánea
Logotipo de National Online School

Respuesta de National Online School

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take all concerns seriously and are committed to responding to feedback fairly and transparently. We would welcome the opportunity to discuss your experience further so we can better understand the circumstances and work towards a resolution. We also have a complaints policy available on our website which outlines the steps we take to investigate concerns. Please contact us directly at NOScomplaints@tces.org.uk

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