The clean was to a good standard. However on vacating the property, the cleaners failed to lock our front door correctly but forcing and jamming the mechanism. Yherefore locked us out the property com... Ver más
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Consulta las opiniones de los clientes
We had initially booked the job via another company, but ZA Cleaning Team ended up doing it for us in Scotland, and I’m glad they did. The whole process was smooth, and we got our deposit back without... Ver más
La empresa ha respondido
I recently booked a deep clean for my 3-bedroom house and I couldn’t be happier with the results. The team was punctual, friendly, and extremely professional from start to finish. They paid great... Ver más
La empresa ha respondido
The workers were friendly and did update that they were running late I was VERY pleased with the Carpet Wash , Extractor Fan cleaning and tge Window cleaning
Información sobre la empresa
- Servicios de limpieza
- Servicio de limpieza de alfombras
- Servicios de limpieza doméstica
- Servicio de limpieza de tapicería
Escrito por la empresa
Tenancy Cleaner is a nationwide professional cleaning company specialising in End of Tenancy Cleaning, One-Off Deep Cleaning, After Builders Cleaning, Appliances Cleaning, and Professional Carpet Cleaning. Established in 2009, we’ve grown rapidly thanks to our strong focus on customer care and satisfaction. Over the past decade, we’ve partnered with many reputable estate agents, landlords, and tenants, delivering thousands of high-quality cleaning services across the tenancy sector. Whether you’re moving in or moving out of a property, Tenancy Cleaner is here to take care of your deep cleaning needs, so you can focus on what matters most. We operate throughout Greater London, with fully equipped teams covering all boroughs and surrounding areas. Our mission is to provide a consistent, reliable, and professional cleaning experience — every time. As we continue to grow, we are expanding into outer London and beyond. Stay tuned for updates as we broaden our service areas. For all types of end of tenancy, deep, after builder, or specialist cleaning, contact Tenancy Cleaner — and let us do it right.
Información de contacto
96 Windmill Road, TW16 7HB, Sunbury-On-Thames, Reino Unido
- 020 3633 4897
- office@tenancycleaner.com
- www.tenancycleaner.com
4,2
Muy bueno
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The workers were friendly and did…
The workers were friendly and did update that they were running late
I was VERY pleased with the Carpet Wash , Extractor Fan cleaning and tge Window cleaning
17 de abril de 2026
Opinión espontánea
Team John provided the service for our…
Team John provided the service for our flat from Tenancy Cleaners and it was a wonderful service.
17 de abril de 2026
Opinión espontánea
Deep Clean.From the start from obtaining the quote…
From the start from obtaining the quote the company was very organised and professional. The quote was reasonable for the amount of work involved. The cleaners were vert thorough and did a fantastic job.
14 de abril de 2026
Opinión espontánea
Poor customer service.
The clean was to a good standard. However on vacating the property, the cleaners failed to lock our front door correctly but forcing and jamming the mechanism. Yherefore locked us out the property completely. We were due to have our new tenant's arrive and therefore had to call out an emergency locksmith to rectify the problem they caused. The doorlock was new and installed correctly and had been working just the day before for our estate agent. No one had been in after the cleaners left so theres no one else at fault. My partner had to take time off work to try and gain entry to the property and now Tenacy Cleaning are refusing to offer any compensation or even an apology for the issues they've caused. I wouldn't recommend using them if you value good customer service.
15 de abril de 2026
Opinión espontánea
We had initially booked the job via…
We had initially booked the job via another company, but ZA Cleaning Team ended up doing it for us in Scotland, and I’m glad they did. The whole process was smooth, and we got our deposit back without any hassle. Great experience overall!
5 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you so much for your great feedback.
We’re really pleased to hear that everything worked out smoothly and that you were happy with the service provided by the ZA Cleaning Team. It’s fantastic to know you were able to get your deposit back without any hassle.
We truly appreciate your kind words and are glad we could deliver a great experience.
Prompt quote
Prompt quote, very good communication and did a fantastic job very happy would definitely use again.
10 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you for your lovely review.
We’re so pleased to hear that you were happy with the prompt quote, clear communication, and the standard of the cleaning service. It is great to know the team did a fantastic job and that you would use us again.
We really appreciate your support and look forward to helping you again in the future.
Great experience using Tenancy Cleaner
Great experience using Tenancy Cleaner. Easy to get a quote and confirm details. Good communication from the team before the visit and during the clean. Great clean on a very big and dirty house, thank you 🤩
10 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you for your wonderful review.
We’re delighted to hear you had a great experience with Tenancy Cleaner and found the quoting process simple and the communication clear throughout. It is especially rewarding to know the team delivered a great clean on such a large and challenging property.
Thank you again for your kind words and support.
5 Star Service
Very very happy with the service I received
Property looked and smelled incredible
Highly recommended
5 Stars all day long
Thank you so much
8 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you so much for your amazing review.
We’re delighted to hear that you were so happy with the service and that the property looked and smelled incredible afterwards. Your recommendation and 5-star feedback mean a lot to our team.
Thank you again for choosing Tenancy Cleaner.
Amazing cleaning experience with Adil
Amazing cleaning experience with Adil. Arrived in time and did the job perfectly. Exceeded my expectations.
Would definitely recommend.
6 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you for your wonderful review.
We’re so pleased to hear that you had an amazing cleaning experience with Adil and that he arrived on time and exceeded your expectations. It is always great to know when our team’s hard work is recognised.
Thank you for your recommendation and for choosing Tenancy Cleaner.
Amazing professional team
I recently booked a deep clean for my 3-bedroom house and I couldn’t be happier with the results. The team was punctual, friendly, and extremely professional from start to finish. They paid great attention to detail and left every room spotless, including areas that are often overlooked.
The kitchen and bathrooms looked brand new, and the whole house felt fresh and refreshed. Communication was smooth throughout, and everything was completed to a very high standard.
I would highly recommend them to anyone looking for a reliable and thorough cleaning service. I’ll definitely be using them again!
4 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you so much for your wonderful review.
We’re delighted to hear that you were so happy with the deep clean of your 3-bedroom house. It’s great to know the team’s punctuality, professionalism, and attention to detail made such a positive impression from start to finish.
We’re especially pleased that the kitchen, bathrooms, and the often-overlooked areas were cleaned to such a high standard, and that your home was left feeling fresh and refreshed throughout.
Thank you again for your recommendation and kind words. We truly appreciate your support and look forward to helping you again in the future.
Daniel Team
Daniel's team is great! True professionals in cleaning, we work with them throughout Kent and London! Always perfect in their work, they impress every single customer!
1 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear such positive feedback about Daniel’s team. It means a lot to us to have your continued trust across Kent and London, and we’re very pleased that their professionalism and consistency continue to impress your customers.
We truly appreciate your ongoing support and look forward to continuing to work together.
Excellent quality service.
The guys arrived exactly on time. I was given a friendly handshake and greeting. I left them to it and showed them a couple of areas that were awkward, and not to bother themselves with. When I came back, the place was spotless, including those awkward areas. Top service. Would use again.
3 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you so much for your fantastic review.
We’re delighted to hear that the team arrived on time, made a great first impression, and went the extra mile to take care of even the tricky areas. It’s especially rewarding to know you came back to a spotless result.
Your kind words mean a lot to us, and we’d be more than happy to help you again in the future.
I booked a professional end-of-tenancy…
I booked a professional end-of-tenancy clean for my property in west London, however the standard delivered fell significantly below what would reasonably be expected.
Large areas were either missed entirely or cleaned to a very basic level, including visible dust on skirting boards and surfaces, grime on bathroom fixtures, and incomplete kitchen cleaning. This was not a matter of minor touch-ups, the property required substantial re-cleaning.
Due to time constraints and an imminent valuation, we had no option but to personally re-clean the entire property ourselves the same evening to bring it up to an acceptable standard.
We also reviewed CCTV footage, which showed the operatives on site for approximately 3 hours, with multiple extended cigarette breaks and a generally unstructured approach to the work. This aligns with the poor condition the property was left in.
To their credit, the company did offer a return visit, however this was scheduled too late to be of any practical use, as the purpose of the clean had already been compromised.
Despite the clear service failure and supporting evidence, the only compensation offered was 10%, which does not reflect the level of inconvenience or the need for us to redo the work ourselves.
Overall, this was not a professional tenancy clean and I would not recommend the service
30 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thought for a couple of seconds
Thank you for your feedback.
We are sorry to hear that you were dissatisfied with the service provided. We do take complaints seriously and always aim to resolve any concerns promptly and fairly.
To clarify the timeline, your email was received later in the evening on the same day the service took place, outside of our normal working hours. We responded the following day and offered to return for a re-clean that same day in order to address the issues raised as quickly as possible. As you advised that you were not available, we then agreed and arranged a revisit for two days later at your request. However, the day before the scheduled re-clean, you informed us that the revisit was no longer required.
While we appreciate that the timing no longer suited your circumstances, we did make a genuine effort to put matters right at the earliest opportunity available after receiving your complaint. Our free re-clean offer was made specifically to resolve the concerns raised, but unfortunately this was later declined.
We are sorry that you felt the compensation offered did not meet your expectations. As a company, we always try to balance complaints fairly based on the information available and the remedies offered. In this case, we did offer a return visit to rectify the issues, which is our standard and most effective resolution where concerns are reported.
We appreciate your comments, as they help us review both service quality and team performance internally.
A brilliant cleaning company.
I booked a deep clean for my home following a long period of illness and following a declutter. The tenancy cleaner team provided excellent communication from the outset and a very fair price upon sending in my photographs. They arrived on time and with all their own products and tools to carry out the clean. The two cleaners were friendly and professional. As agreed they telephoned me when they were done and I came back to a beautifully clean and fresh smelling home. They went above and beyond expectations, everything was spotless and I am delighted with the service. I would definitely recommend Tenancy Clean and would definitely hire them again. Everything I had asked for was not only completed but also to an extremely high standard. They walked around the house with me to show me their amazing work and to check I was happy- which I definitely was. It’s like a new home again.
2 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you so much for your wonderful review.
We’re truly delighted to hear that you were so happy with the service and that the team was able to make such a positive difference in your home. It means a great deal to us that our communication, pricing process, punctuality, and standard of cleaning all met your expectations.
We’re especially pleased that the team could help leave your home beautifully clean, fresh, and feeling like new again. Going above and beyond for our customers is always what we aim for, so it is very rewarding to hear that everything was completed to such a high standard and that you were happy with the final result.
Thank you again for your recommendation and for trusting Tenancy Clean with your home. We really appreciate your support and would be very happy to help you again in the future.
Sardar team KT19
Sardar team KT19. Very happy with the job done. The house was spotless!!
2 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you for your lovely review.
We’re so pleased to hear that you were very happy with the job done and that Sardar’s team left the house spotless. We will make sure your kind feedback is passed on to the team.
Thank you again for choosing Tenancy Cleaner.
Respuesta de Tenancy Cleaner
Thank you for your kind review.
We’re so pleased to hear you found the service well worth it and that you were happy with the team. Your feedback is greatly appreciated and means a lot to us.
Thank you for choosing Tenancy Cleaner.
Excellent service
Very hard working - house looks brilliant now! Big thanks to Joan and Team John!
1 de abril de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you for your lovely review.
We’re delighted to hear you were happy with the service and that the house looks brilliant now. Joan and Team John will be very pleased to hear your kind words, and we’ll make sure your thanks is passed on to them.
We really appreciate your support.
Super quick and perfect
Super quick and perfect!
House never been so shiny!
31 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you for your wonderful review.
We’re so pleased to hear that you were happy with how quick and effective the service was, and that your home was left looking so shiny. Feedback like this means a lot to our team.
Thank you for choosing Tenancy Cleaner.
Khalid and his Glasgow team arrived on…
Khalid and his Glasgow team arrived on time as were very friendly, took time to walk the property with me pointing out areas to concentrate on.
The cleaning team did a great job of the kitchen storage and bathrooms. The doors, windows and all skirting boards were cleaned. The carpets were craned and freshened and all mirrors polished. One or two small details were missed but on the whole I was very happy with the service and would use them again.
29 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you for your thoughtful review.
We’re pleased to hear that Khalid and the Glasgow team arrived on time, were friendly and professional, and took the time to walk through the property with you to understand your priorities. It is great to know you were happy with the overall result, especially the kitchen storage, bathrooms, doors, windows, skirting boards, carpets, and mirrors.
We also appreciate your honest feedback regarding the small details that were missed. Comments like yours help us continue to improve and maintain high standards across every clean.
Thank you again for choosing Tenancy Cleaner, and we’d be very happy to assist you again in the future.
Best Cleaning Service
I recently had my home deep cleaned by Ali and Noor from TenancyCleaner and I am so happy with the service!
Both of them did an absolutely fantastic job. They were professional, thorough and paid great attention to detail. The house looks spotless. The house previously had a strong smell from pets from the previous occupants but Ali and Noor did an incredible job. The smell is completely gone and the whole place feels so fresh!
A big thank you to Ali and Noor for Thier hard work and dedication - I really appreciate it. Highly recommend their service and they deserve some recognition within the company for their top quality service!
28 de marzo de 2026
Opinión espontánea
Respuesta de Tenancy Cleaner
Thank you so much for your lovely review.
We’re delighted to hear that you were so happy with the deep cleaning service from Ali and Noor. It means a lot to know that their professionalism, attention to detail, and hard work made such a positive difference in your home.
We’re especially pleased that they were able to fully remove the pet odour from the previous occupants and leave the property feeling fresh and spotless. Ali and Noor will be very happy to hear your kind words, and we will make sure their excellent work is recognised within the company.
Thank you again for choosing TenancyCleaner and for highly recommending us. We really appreciate your support.
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