Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... Ver más
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Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY Cambridge, GB
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Our original lane only had one bumper working but a member of staff quickly switched our lane after informing them. We got 2 games for £30 for 3 people which I thought was good value. Good selection o... Ver más
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We chose the one pizza and bowling for 1 hour option when we booked for the bowling game. As we started the game and finished one round, the display said to visit the front staff to book additional ro... Ver más
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Had a lovely time at Ten Pin Bowling with my mum and son, while baby happily sat watching in the buggy the whole time. The bowling area was really clean, well looked after, and had a lovely atmo... Ver más
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Very friendly staff and a great experience for us and our grandchildren. Reasonably priced too. Would be better if parking was free
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Tenpin Cambridge is at Cambridge Leisure Park on Clifton Way, easy reach from the city centre, Cherry Hinton and Romsey — close enough to cycle, easy enough to drive. With 28 bowling lanes and lane lighting effects, there’s room for everyone from fresher socials to family Sundays. Students especially welcome. And it’s not just bowling. We’ve got private karaoke rooms, pool tables, air hockey and a full arcade to keep things going all night. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Cambridge, sorted.
Cambridge Leisure Park, Clifton Way, Cambridge, CB1 7DY, Cambridge, Reino Unido
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We had a very good time. The only minor thing is that there were not enough balls for everyone and we ended up sharing a single ball between two persons.

Respuesta de Tenpin - Cambridge
Over all the visit was ok, staff were helpful and greeting, just the equipment could do with some maintenance. The lane bumpers needed to be switched off by the desk only as the buttons on the screen wouldn't allow us and then went to the pool table after and it was missing 2 balls. As I say when notified the staff immediately came and helped but it put a bit of a tarnish on the visit. Also the soft drinks tasted too much of syrup and not the actual drinks.

Respuesta de Tenpin - Cambridge
We all had a fab time bowling.
There wasn't many staff on and we had to wait for sometime at the bar before somebody came.

Respuesta de Tenpin - Cambridge
Staff are slow lazy and not polite. Toilets are disgusting and lanes keep failing with bumpers. Food is averagely poor and beer lines are filthy no one wants stinky drinks in dirty glasses

Respuesta de Tenpin - Cambridge
The lane was dirty, with food bits on the table and seating and floor.
Ordered food as we arrived and finished our bowling game while waiting and then had to wait a further 15mins more after that, a total of 50mins for a hot dog, chicken nuggets and some curly fries. Then, the food came out over cooked with over half of the fries inedible.
The staff were unavailable and hard to find when we had issues on the lane. Resorted to walking down the opposite lane to fit it ourselves as we could not find anyone to help us.
Very poor experience

Respuesta de Tenpin - Cambridge
We prebooked for a two game bowling session. On arrival we were told our session would start late so we went to do Karaoke instead. The touchscreen in the room didn't work, sigh. We then had to wait again to get on our lane because there simply was not enough staff. The guys that were there were doing their best but it was a thankless task for them to keep things moving.

Respuesta de Tenpin - Cambridge
Staff were very helpful. We had a problem with lane 16 the bumpers would not stay up but we enjoyed the game never the least the bumpers were for a 3 year old

Respuesta de Tenpin - Cambridge
My six year old grandson stayed with us for a week in the Easter holidays. I had numerous events planned for the week but when I asked him at the end of the week which he enjoy the most, without hesitation he said Tenpin bowling. That says it all for me.

Respuesta de Tenpin - Cambridge
We paid for a game of bowling for 8 of us - only to be told 30minutes into the game that the lane was needed for someone else and we would have to leave. Not a great service after paying over £70 - we didn’t pay for a specific timeframe but a game of bowling which we were then told we couldn’t complete. Really poor customer service.

Respuesta de Tenpin - Cambridge
It was fun, a good experience and the staff were polite and helpful which is very important. Some of the toilets needed cleaning, and we had a 15 or so mins wait for our lane. Otherwise all good.

Respuesta de Tenpin - Cambridge
Awesome bowling, good service, cheap drinks. Wish the bathrooms were a bit nicer though.

Respuesta de Tenpin - Cambridge
Very poor customer service from the staff. When approached, they were dismissive of any questions or queries.
The food was also delivered late.
The balls were not in great condition, and there were only a few medium-sized ones available. We ended up having to find one that no one was using and share it within the group, as the rest were either too heavy or too small.
On the day we attended, there was only one till with a staff member available to help with queries, so there was always a queue, even just to ask a simple question or request assistance.

Respuesta de Tenpin - Cambridge
We always have a great time
Bowling slight problem with the ball
Getting stuck but was quickly
Sorted out

Respuesta de Tenpin - Cambridge
Unfortunately bowling balls were repeatedly lodged and disrupted our play time on around 5 occasions.
Whilst initially dealt with, we then had to queue up each time for an average time of 5 minutes on each subsequent occasion to have this fixed. We were moved lanes twice.
To compound things, we then had to deal with a member of staff who accused me of showing 'attitude' for requesting a refund despite our shortened game time, queueing times (despite the lack of other people queueing at the bar on what was a quiet Monday night) and overall poor experience.
We've loved coming here before and it's been a delight for our children too. Apart from one staff member working behind the bar, everyone else was courteous in dealing with us, but this has somewhat marred our overall hope of a memorable night out for our family. We hope next time is better.

Respuesta de Tenpin - Cambridge
Excellent work guys thank you for such it was a memorable day spent with my children and grandchildren xx

Respuesta de Tenpin - Cambridge
The barriers where broken when we put them up, tables where covered in liquid, and the bowling balls got stuck and took the staff ages to fix, the staff also weren’t welcoming at all but tbf they don’t get paid enough to care probably

Respuesta de Tenpin - Cambridge
Booked an hour with pizza for £40 which I thought reasonable . However because of a blockage we didn’t have enough time to complete the second game when it auto cut off !

Respuesta de Tenpin - Cambridge
I thought it was a lovely venue with a good variety of games to play but the pool ques were in bad condition and the pool games were very expensive a game of pool shouldn’t be more than a pound a game

Respuesta de Tenpin - Cambridge
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