That Gig Opiniones 

100
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a framed poster as a gift. It did not arrive! Contacted customer services. Another poster was sent out that day and received the following day! Postage was refunded as well. Excellent serv... Ver más

Valorada con 2 estrellas sobre 5

The product itself is nice. However, the customer service is AWFUL. I tried reaching out a couple different ways for help on an order ( chat and email) and have never received any type of response.

Valorada con 5 estrellas sobre 5

I ordered 3 custom print album covers for my son for Christmas. The quality is fabulous, The detail is superb even though I chose mainly dark prints the images really stand out. I ordered quite... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Bought an A3 poster of the Metallica setlist from a recent concert as a birthday present for my son who was there. He loved it. Dispatched and delivered promptly, was in great condition when it arrive... Ver más

Información sobre la empresa

  1. Tienda de pósters
  2. Auditorio para música en vivo

Escrito por la empresa

Celebrate your favorite concerts with our high-quality setlist posters and music memorabilia. Discover unique designs that capture the energy of live performances, perfect for true music fans and collectors!


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

100 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(100)

38 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great poster.

Frame arrived damaged and poster wasn't what I expected, this was very swiftly dealt with, with new poster made and sent. Brilliant swift and polite customer service , will definitely use again . Happy with new poster .

27 de julio de 2025
Valorada con 5 estrellas sobre 5

Excellent service !

I’ve ordered a couple f mugs from That Gig and I’ve been very pleased with the quality . This time however , they excelled themselves . I ordered a mug and forgot to say the gig on the order. I sent a follow up email to clarify and hoped for the best , and they nailed it. My mug arrived today for my first ever Iron Maiden gig in 1983! Highly recommend this company - Bravo!

7 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never again

The order I placed failed to arrive after 2 weeks of waiting

27 de julio de 2025
Logotipo de That Gig

Respuesta de That Gig

Hi Debbie,

We responded to your earlier email to explain that we were unaware of the courier delay and offered our sincere apologies for the inconvenience caused.

Please understand that this was the first time we were made aware of the issue, and we would have done everything possible to resolve it quickly for you. While we always do our best to support our customers, courier delays are unfortunately beyond our control.

It’s very disheartening that we weren’t given the opportunity to make things right before a 1-star review was left on Trustpilot. As a small business, we take every piece of feedback seriously and work hard to resolve any issue—regardless of who is at fault.

We genuinely care about our customers and are always happy to help when given the chance.

Kind regards

Valorada con 5 estrellas sobre 5

Framed print and mug…

Received my framed print and mug yesterday absolutely love it, Paul couldn't be anymore helpful if he tried, i wanted a few things changing on it and nothing was too much trouble, quick delivery and top class quality love it thanks so much

1 de agosto de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Uphappy because of the delay but sorted after 4 weeks.

I placed a order for 3 gig posters back in the middle of June, it said it was dispatched pretty quickly but didn't turn up. Evri's tracking updated to say that they had the parcel but it never arrived. On 1st July, I spoke to That Gig and they confirmed that Evri have lost the parcel and another would be dispatched. I have not had any more details since, no tracking update or anything. I have tried to contact the firm multiple times by email and their online chat and had nothing back! I can't call them and can no other way to contact them or get my money back. All I want is the products I have ordered!

Regards

Dan

*Update*

So I have now received the products I ordered, after speaking to customer services online, they were re-despatched on 15th July (4ish weeks later than the original lost Evri order). They did turn up well packaged and also by Royal Mail which in my area is a bonus as they are much better. A late present but at least here. Also had more contact from them on 27th July asking if they have arrived. Better communication now.
Thank you

14 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Custom Gig Poster

Wanted custom gig poster from recent event I attended, the communication was great and they were more than happy to assist with the specifics within my request. Proof of concept sent for approval before product made and dispatched so I was able to ensure item would be correct as I wanted before it arrived. Good quality… overall great service and highly recommend.

5 de julio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Bruce at Liverpool 2025

The details on the mug were fine; however the wrong date was printed on it! It should have read; June 4th 2025, not June 7th for the Springsteen gig!!

26 de junio de 2025
Valorada con 5 estrellas sobre 5

Great Service

Great selection of posters and they helped me out in making sure my Father's Day gift was delivered on time. Would definitely use them again.

9 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Setlist mug great 👍

Gig setlist mug ordered as a gift, it arrived within time specified, good packaging, good condition - recipient very happy especially as some thought had gone into the design & not just a bog standard white mug with text! Happy, would use again & recommend.

14 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic product

Fantastic product, very unique at a great price!!
Totally recommend , memories of a great show at your fingertips!
Been to a very special show then 100% check if 'That Gig' if it's on their list!

27 de mayo de 2025
Valorada con 4 estrellas sobre 5

Great product & good customer service

We initially had a slight problem with the printing on a set list mug.
However, this was quickly resolved and a replacement was sent.
Very pleased with the purchase and would definitely recommend this company

29 de mayo de 2025
Opinión espontánea

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