The Bike Factory Opiniones 

Good deal
On excellent bike pump and arrived on time

Superb customer service and support, fab product pricing, excellent choice

I cannot fault this company. I saw a bike online and wanted some more information, so called the company. The employee was extremely knowledgeable and helpful. After I’d ordered the bike I saw it reduced by 10% online. I called the Bike Factory and spoke to a different employee, who was also extremely helpful, and refunded the money within a couple of hours.

My bike arrived today, and I’m extremely happy with it. It rides beautifully. I had to phone The Bike Factory with a query about charging and, once again, I spoke to a really helpful man.

I would definitely recommend this company. Excellent service.

Unfortunately the item I ordered was miss-represented on the website. However I cannot fault the customer service and I received a full refund.

Fantastic customer service 👏👏👏 highly recommend

Great price originally and a further £5 voucher for subscribing meant I bought the product for £18 less than anywhere else and the delivery was on time and the safe place used

I have been a customer of the Whaley Bridge Bike Factory for almost eleven years. During that time I have experienced polite yet friendly and efficient service from all within at all times. I have found that their advice and product knowledge is consistently reliable and their bike servicing is prompt and efficient.

Some years ago I took in my then 22 year old GIANT for major repairs to its transmission, which to my shame was in a sorry state. The Bike Factory transformed my beloved bike, brought it “back to life” and made it as good as new. Three or four years ago I decided to invest in an E-bike and after some thorough advice and a test ride I settled on a Batribike Delta Plus. This bike has been a delight ever since. Thanks for the advice lads!

As recently as this week I had some work carried out on my Delta Plus. Not surprisingly, this was done incredibly quickly and I’m delighted with the result.

Whether you’re looking to buy a bike, spares, accessories or need repairs or servicing, I have no hesitation in recommending The Bike Factory and the highly skilled and friendly blokes within it.

Eric Collett

Very good customer service. Staff introduced themselves by name and were very helpful

Very good, fast delivery

Very competitive price for a quality product however while the web site stated free delivery for the item I was charged £20 due to it being large. I was informed that it was a “Google” problem ?

Great prices, quick to post, quick to refund when I ordered a different size

Easy to use website & prompt delivery

In Stock item (as claimed)..., despatched and delivered very quickly, competitive price....just REALLY impressed with the efficiency of it all. TOP class

Received my Specialized Allez E5 2025 bike (which is great) within the time frame quoted at time of purchase, no need to speak with anyone as the bike was delivered via Bike services uk on time and ready to ride. All at a fantastic price.

From initial enquiry to delivery the process was straightforward. Regular updates on delivery etc were also provided.

The bike factory's customer service provided a rapid response to my enquiry about a repair of Assos bib shorts after I have crashed and ripped them. Assos have kindly refunded the retailer and I got a new pair in no time even though I have crashed a week after the 30 day crash replacement period. Big up for both bike factory and Assos.

Supplied a product that was out of srock everywhere else at a keen price with excellent delivery timescale.

Great customer service . Thank you

Good choices, fast delivery