The Bike Factory Opiniones 

Highly Recommended! Amazing People!

Absolutely amazing experience with The Bike Factory. Flynn and the rest of the team treated me so well from start to finish, everything was catered for perfectly and the customer service was genuinely top class.

I’m absolutely loving the bike, and even when there was a small hiccup with the Orbea factory handlebars, the team handled it brilliantly and accommodated me with even better handlebars without any hassle. Huge thanks to Pete and Carl as well for all their help throughout the process.

Couldn’t recommend The Bike Factory highly enough, knowledgeable, accommodating, and genuinely care about their customers.

Brought a Specialized Rockhopper Sport for our son via the website and according to the manufacturer's size chart. Delivery was white glove which was great. Unfortunately the bike was too small when our son sat on it. Called the shop and spoke to Finn who said to fetch it into the shop and we could swap for another size. Greeted at the shop by Carl who was extremely helpful and swapped the bike for the correct size with a small wait while they set the new one up for us. Really helpful staff, lovely shop. Would definitely recommend. Thanks.

Seamless process. Very helpful when I had a query on my delivery

I still haven't received my items.

You gave me confidence in buying from you , and were on the ball with your emails well done

Great price, fast delivery and good communication

Martin has helped sort out the correct wheel after I had purchased one that didn't fit. My low expectations where shattered by his friendly knowledgeable and uncritical approach. He has kept me informed all the way through the returns and reorder process

Fast delivery, great communuication and fantastic selction of products

Very quick delivery

I ended up buying 2 s works venge stems at separate times and both of them came with no cable clamp for under the stem. Contacted them and said they would send out, nothing turned up so i had to spend more money on buying the cable clamps.

9/10

Delivery was just over a week, but regardless, really happy with service.

Just what i wanted thanks
Efficient & friendly bike shop - Use them !! :)

Excellent - couldn't have asked for more!

Great communication from the store via email and product availability.

Fast delivery 10/10 5***** highly recommended thanks

Super quick delivery and exactly as described.

Replied back to my email and even recognised id placed an order without me saying it in my question on my email.
Speedy postage, item arrived as described.

I ordered some parts - they arrived in good time but not quite as expected. A quick and pleasant phone call to The Bike Factory resulted in new parts being delivered. Excellent customer service - I will be using them again.