A very efficient service. I was kept informed of the whereabouts of my purchase at all times. It arrived well packaged and was in perfect working order on arrival. The only downside is, and this is... Ver más
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Consulta las opiniones de los clientes
Just bought an Orbea e-mtb from Bike Factory; I'm not local and had chosen them because of good price. Helpful and informative when I ordered. Very good liaison with bike makers in Spain, transport in... Ver más
Great speed of delivery and also when I received the wrong colour helmet they sent a replacement out straight away, even before I had returned the wrong one. Would not fault these guys and will defini... Ver más
Once again, a concern regarding a safety issue about my bike, not only resolved but clearly the team take time to check and resolve, which they did to my entire satisfaction , thanks to the team once... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Chester's largest specialist bike store! We sell, Trek, Specialized, Altura, Fox, Assos, Giordana, Pinarello, Shimano, Park tools, Pedros, Fenwicks and Finishline.
Información de contacto
Reino Unido
- www.thebikefactory.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 50% de las opiniones negativas
Suele responder en menos de 48 horas
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A great bike for a great price
A great bike for a great price, with an excellent white glove delivery.
Sent the wrong item
Parts delivered on time and correct.
Phoned up for some advice for my son’s…
Phoned up for some advice for my son’s bike size, Carl was excellent and very helpful. I placed the order and the bike arrived fully built and ready to go a week later. Would definitely recommend..
Availability of items, delivered no fuss.
Items available. Ordered, delivered. No fuss, just how I like it.
Good service
Quick dispatch, good quality product
Box a little damaged upon receipt, but probably due to transit
Really pleased with this purchase from…
Really pleased with this purchase from start to finish! Excellent communication and it was delivered by a really friendly delivery driver. Perfect 5 stars!
Excellent customer service for online orders
I ordered the wrong wheel online by accident, called them straight away and Pete was super helpful in finding the right wheel and sorting my order out. Excellent service and they are going to the top of my favourites list!
Good price and delivered quickly.
Delivered assembled,Bike great and good…
Delivered assembled,Bike great and good price .Luggage strap missing ,contacted Bike factory and recieved strap next day.
Excellent.
Great service
Great service kept well informed of delivery and really pleased with new electric bike and great price.
Very simple procedure
Very simple procedure, made my order and within a week bike was set up and sent to dispatch company that specialises in delivering bikes and just over a week later bike was delivered by very helpfull driver who gave me some advice on the bike, during all this time was continuously kept up to date on what was happening including on the day of delivery was able to track the delivery vehicle, all very professional, and would not hesitate to recommend to anybody who is considering purchasing a bike online.
My only comment is that the bike came with no written instructions on how to operate
The Bosch display and controller, however going on line and help from my son in law more tec than me, eventually worked it out.
Fantastic service from start to finish
Fantastic service from start to finish, would definitely highly recommend.
Very impressed with my purchase and the…
Very impressed with my purchase and the service, I had an issue with delivery and they went above and beyond to resolve the issue. Great bike and service thank you.
The customer service was excellent went…
The customer service was excellent went above and beyond so I had my bike in time for my sons birthday
Good customer service.
Bought a Wahoo trainer which turned out to be faulty.
Took it in and Graham was great at sorting me out with a replacement there and then.
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