The Bike Factory Opiniones 

1575
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A very efficient service. I was kept informed of the whereabouts of my purchase at all times. It arrived well packaged and was in perfect working order on arrival. The only downside is, and this is... Ver más

Valorada con 5 estrellas sobre 5

Just bought an Orbea e-mtb from Bike Factory; I'm not local and had chosen them because of good price. Helpful and informative when I ordered. Very good liaison with bike makers in Spain, transport in... Ver más

Valorada con 5 estrellas sobre 5

Great speed of delivery and also when I received the wrong colour helmet they sent a replacement out straight away, even before I had returned the wrong one. Would not fault these guys and will defini... Ver más

Valorada con 5 estrellas sobre 5

Once again, a concern regarding a safety issue about my bike, not only resolved but clearly the team take time to check and resolve, which they did to my entire satisfaction , thanks to the team once... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de accesorios para bicicletas

Información proporcionada por diversas fuentes externas

Chester's largest specialist bike store! We sell, Trek, Specialized, Altura, Fox, Assos, Giordana, Pinarello, Shimano, Park tools, Pedros, Fenwicks and Finishline.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 50% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(1575)

248 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Fantastic company to deal with

Fantastic company to deal with. I purchased my bike online and The Bike Factory assembled it and shipped it very safely and securely. All I had to do was fix the handlebars and pedals. Really great communication and instructions. Would recommend. Thank you.

18 de marzo de 2026
Valorada con 2 estrellas sobre 5

Poor customer service

The price of the bike was a bit cheaper which was good. But it was a nightmare to get delivered and the company themselves were hard to get hold of for support. I spent hours dealing with parcel force on the phone.

11 de marzo de 2026
Logotipo de The Bike Factory

Respuesta de The Bike Factory

Hi Robert, Thanks for taking the time to leave a review.

I'm sorry to hear you've had issues with your delivery from ParcelForce, if you can contact me instore (01244317893 or sales@thebikefactory.co.uk) I can look to rectify this for you.

Regards Carl

Valorada con 3 estrellas sobre 5

Great bike but poor service

I tried to email you to arrange delivery on one of two days. Not sure the email reached you as next thing I heard was that delivery would be that day… two days before hoped for. When we rode the bike the hub gear was misaligned and missed two gears and would not engage first. I made the simple fix myself but this should not have been necessary coming straight from the factory. Otherwise delighted with the bike.

15 de marzo de 2026
Valorada con 1 estrellas sobre 5

I had a very disappointing experience…

I had a very disappointing experience with Bike Factory. My bike delivery was mishandled twice — both times they used the same courier, which returned the parcel without my consent. Despite the issue happening once already, no effort was made to fix the process or choose a more reliable delivery option.

Communication was poor, and I was left waiting with no resolution. This caused unnecessary delays and frustration.

Overall, the service was unprofessional and careless. I would not recommend Bike Factory based on my experience.

17 de marzo de 2026
Opinión espontánea
Logotipo de The Bike Factory

Respuesta de The Bike Factory

Hi Anastasija,

Thanks for taking the time to leave your review, I'm sorry to hear you've had a disappointing experience with Parcel Force.

I can see from your emails to the store and from your customer account notes that once Parcel Force returned your bike we were due to ship your bike out with Fed Ex, your bike was returned today so this would have been booked on with Fed Ex, unfortunately you cancelled the order this morning.

Once we book you bike/parcel with the couriers we are at their mercy until delivery has been made or rejected.

On the two occasions we have shipped your bike, for whatever reason this has been refused, rejected and returned to ourselves, we are still charged for this process, and as stated in our email to you this morning it's as highly frustrating for us too.

Apologises this hasn't worked out on this occasion,

Regards Carl

Valorada con 5 estrellas sobre 5

I recently made a purchase from this…

I recently made a purchase from this store and had a very positive experience. The ordering process was simple and quick, and the product matched the description perfectly. The quality exceeded my expectations, and the delivery was fast with secure packaging. I also appreciated the helpful and polite customer service, who responded promptly to my questions. I would definitely recommend this store and will likely shop here again.

1 de marzo de 2026

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más