A very efficient service. I was kept informed of the whereabouts of my purchase at all times. It arrived well packaged and was in perfect working order on arrival. The only downside is, and this is... Ver más
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Consulta las opiniones de los clientes
Just bought an Orbea e-mtb from Bike Factory; I'm not local and had chosen them because of good price. Helpful and informative when I ordered. Very good liaison with bike makers in Spain, transport in... Ver más
Great speed of delivery and also when I received the wrong colour helmet they sent a replacement out straight away, even before I had returned the wrong one. Would not fault these guys and will defini... Ver más
Once again, a concern regarding a safety issue about my bike, not only resolved but clearly the team take time to check and resolve, which they did to my entire satisfaction , thanks to the team once... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Chester's largest specialist bike store! We sell, Trek, Specialized, Altura, Fox, Assos, Giordana, Pinarello, Shimano, Park tools, Pedros, Fenwicks and Finishline.
Información de contacto
Reino Unido
- www.thebikefactory.co.uk
Invita a los clientes a opinar
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From start to finish the service…
From start to finish the service provided was impeccable would definitely recommend to other people
Fantastic company to deal with
Fantastic company to deal with. I purchased my bike online and The Bike Factory assembled it and shipped it very safely and securely. All I had to do was fix the handlebars and pedals. Really great communication and instructions. Would recommend. Thank you.
Poor customer service
The price of the bike was a bit cheaper which was good. But it was a nightmare to get delivered and the company themselves were hard to get hold of for support. I spent hours dealing with parcel force on the phone.

Respuesta de The Bike Factory
Great bike but poor service
I tried to email you to arrange delivery on one of two days. Not sure the email reached you as next thing I heard was that delivery would be that day… two days before hoped for. When we rode the bike the hub gear was misaligned and missed two gears and would not engage first. I made the simple fix myself but this should not have been necessary coming straight from the factory. Otherwise delighted with the bike.
Fast efficient service and and a great…
Fast efficient service and and a great price for my product
I had a very disappointing experience…
I had a very disappointing experience with Bike Factory. My bike delivery was mishandled twice — both times they used the same courier, which returned the parcel without my consent. Despite the issue happening once already, no effort was made to fix the process or choose a more reliable delivery option.
Communication was poor, and I was left waiting with no resolution. This caused unnecessary delays and frustration.
Overall, the service was unprofessional and careless. I would not recommend Bike Factory based on my experience.

Respuesta de The Bike Factory
Just Excellent
super fast shipping and product was exactly what I wanted - not available anywhere else that I looked
From the start to finish of my purchase…
From the start to finish of my purchase went like clockwork
Exactly what was ordered and it was…
Exactly what was ordered and it was well packed.
I recently made a purchase from this…
I recently made a purchase from this store and had a very positive experience. The ordering process was simple and quick, and the product matched the description perfectly. The quality exceeded my expectations, and the delivery was fast with secure packaging. I also appreciated the helpful and polite customer service, who responded promptly to my questions. I would definitely recommend this store and will likely shop here again.
I bought a helmet from Specialised…
I bought a helmet from Specialised Tactic 4.
Very quick delivery fully recommended.
yes good website
Fast ordering
Great turnaround time from placing order and receiving it were others fall short
Great price on the product I purchased…
Great price on the product I purchased and fast delivery
Great experience
Great experience - super friendly and very helpful team. Been buying bikes from here for decades.
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