Absolutely fantastic company to deal with. I have placed a few orders with the Chain hut over the last few years, their customer service is second to none, super helpful and their products are spot o... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Il be 100% honest, i ordered and had a minor complication and wasn’t best impressed with the situation ant hand. However after ringing and talking with Tony we managed to get the problem sorted. Sin... Ver más
La empresa ha respondido
Cannot fault the customer service from Tony at The Chain Hut. I was undecided on which chains to choose and he helpfully guided me through what would work best, including taking real life photos of th... Ver más
La empresa ha respondido
Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I... Ver más
Información sobre la empresa
Información de contacto
PO BOX 10538, LE419JG , Leicester , Reino Unido
- 01163193570
- www.thechainhut.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Absolutely amazing experience
Absolutely amazing experience! Chains are beautiful, price is excellent and delivery is unbelievable, I ordered my second chain from The Chain Hut yesterday afternoon and it has just been delivered this morning
I originally ordered the wrong ßize…
I originally ordered the wrong ßize necklace.however.i then requested à different size which thankfully arrived by Christmas, a first class service including how effeciently the refund was dealt with.
The service was great and the item was…
The service was great and the item was exactly as stated on their website.
I appreciated the guidance on types, width etc when you use the site.
Thank you
Excellent customer service from start…
Excellent customer service from start to finish, easy returns process, and the chains I bought were so well made and beautiful! Can definitely recommend.
Lovely products and excellent customer…
Lovely products and excellent customer service support
Excellent customer service
Excellent customer service. Helpful, communicative and quick to respond. Beautiful product. Highly recommend
Excellent customer service from a…
Excellent customer service from a company who genuinely cares about their customers experience of shopping with them online. Thank you for resolving my issue so promptly and with kindness.
Excellent quality
After some really disappointing white gold chains , I found chain hut and decided on a silver chain for pendant, had to super long and strong, arrived within days, beautiful solid silver chain , im over the moon with it! Highly recommend !
Ordered a chain for my son and the…
Ordered a chain for my son and the prompt delivery and excellent Customer Service was great. I contacted them shortly after receipt and my questions were answered, professionally, efficiently and most importantly promptly. Great service and will most definitely use in the future.
Really disappointing returns process
Really disappointing returns process. Expecting your customers to pay for returns is really disappointing - they said a return should only cost the amount of a 2nd class postage stamp, but in order to return my chain in the original packaging (which I had to do) cost me over £6. Also said there were flexible exchanges, but when I asked for an exchange, I had to independently return the product and purchase another again. This is an entirely new transaction, not an exchange. I will be going elsewhere.

Respuesta de thechainhut.co.uk
Great!
I am absolutely obsessed with this shop! I was searching for a sterling silver chain for hours and couldn’t find any trustable sites under £50! I haven’t taken this chain off since I got it, I wear it in the shower, in bed, everywhere! No rust and no tarnishing and it was only £12.50! Packaging was so cute and came with a free gift box, I 100% recommend this site and will be my go-to for gifts :)
Excellent service
Ordered a bracelet and it came the next day although post and packing was cheap. Nice item of good quality, free giftbox and well packaged. Very impressed and I would recommend and use myself again
excellent shop
The chain was delivered in time, excellent packaging. Gift boxes were in perfect condition and chain was very securely wrapped in an adhesive film. The chain was perfectly polished and very high quality. Definitely will be buying from the shop again! 100% reccommended!
Great experience
Bought a chain for my sister for Christmas - but she decided she wanted a longer chain. Contacted chain hut, who replied very quickly. Very simple returns process and refund arranged within a week. I felt comfortable enough with them that I decided to order a replacement before receiving refund and that’s arrived with 2 days of ordering. Great experience. Would definitely recommend! Thanks chain hut!
I can honestly say never have I dealt…
I can honestly say never have I dealt with such an efficient and polite firm.
Ordered a chain which came next day I didn't think it suited me so asked for refund which the return instructions were easy.
All communication was done by emails with quick replies and even the wording was polite.
Ordered another type once again came next day and was more than happy.
Great firm to deal with well done !!
Amazing customer service
I had an amazing experience with Chain Hut - the necklace I ordered came in 24 hours! There was a slight issue with the necklace and I emailed their customer services team. The next day I had a reply saying a new necklace had been sent out to me free of charge! The necklace is perfect and I’ve been wearing it everyday since.
Amazing experience
Amazing experience, shopping with The Chain Hut!
Great communication and excellent despatch times.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







